Problems with Airstream® Smart App

[ajwbarnard]

We just got ours back up and running after having no data plan for a year or so. I don’t know if we checked the functionality from outside of the Wifi. We will have to check that.

[ajwbarnard]

Originally Posted by jaybauman

Yesterday, after Customer Service had Cory call me back, he diagnosed me as having “something weird going on” and was unable to fix it with the tools available. He said I had all the updates, and wasn’t sure why my system was behaving the way it was. He escalated it to “The IT Guys”. Twenty Four hours later, everything is working.

I can only assume that the IT guys did something bespoke for my trailer to get my control back online.

As far as Airstream is concerned, all the Pepwave problems have been resolved. If anyone else is still having strange happenings with your Pepwave, then I would call Airstream Customer Service so the IT guys can work their magic for you. They won’t know you’re struggling unless you proactively reach out.

Well mine was back up abs running with a new Verizon SIM card and the Wifi is working but the apps don’t work remotely anymore. Like from yesterday to today. Is this a call AS and get the IT guys on it?

[jaybauman]

Originally Posted by ajwbarnard

Well mine was back up abs running with a new Verizon SIM card and the Wifi is working but the apps don’t work remotely anymore. Like from yesterday to today. Is this a call AS and get the IT guys on it?

You'll want to get your case sent to Cory. Call AS and tell them your problems/issues, and ask for them to send it to Cory. He'll do the diagnostics on his end and escalate to IT if it's out of his area of control.

[AirstreamInc]

Originally Posted by ajwbarnard

Well mine was back up abs running with a new Verizon SIM card and the Wifi is working but the apps don’t work remotely anymore. Like from yesterday to today. Is this a call AS and get the IT guys on it?

Hi ajwbarnard,*

We're very sorry to learn about the issues you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Technical Support team. We look forward to helping you get this resolved.

Thank you.*

[dmassey321]

My access via the app quit working yesterday. I went to the coach (in storage) and no local access either. I power cycled the modem…no bueno. I too was on the beta with no issues (Smart App) so it makes sense this issue is likely something else (ie. new Pepwave firmware).

Plenty of cellular at storage and tons of data left on the sim. Very frustrating.

[jaybauman]

Originally Posted by dmassey321

My access via the app quit working yesterday. I went to the coach (in storage) and no local access either. I power cycled the modem…no bueno. I too was on the beta with no issues (Smart App) so it makes sense this issue is likely something else (ie. new Pepwave firmware).

Plenty of cellular at storage and tons of data left on the sim. Very frustrating.

If you haven’t already, the easiest thing to try is to unpair your trailer from the app and then pair it up again. In the past, this has fixed connectivity issues for me. If that doesn’t work, call customer service so they can have Cory work his magic for you.

[ROBERT CROSS]

Originally Posted by jaybauman

If you haven’t already, the easiest thing to try is to unpair your trailer from the app and then pair it up again. In the past, this has fixed connectivity issues for me. If that doesn’t work, call customer service so they can have Cory work his magic for you.

Interesting...

Bob
🇺🇸

If I ever go on life support, unplug me... and then plug me back in. See if that works.