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Old 09-10-2018, 05:56 PM   #1
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2023 30' International
Hanover , Pennsylvania
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Overhead Bedroom Firefly not working

We got to the campground and hooked up and all the Firefly panels came on except the one over bed. I looked under the seat below the television and did find a connector disconnected. I cabled it back up, there was three more connected, but that did not help. Any suggestions?
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Old 09-11-2018, 04:22 AM   #2
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Cumberland , Maryland
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Did you take the panel off over the bed to take a look?
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Old 09-11-2018, 09:06 AM   #3
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Quote:
Originally Posted by rlyoung1952 View Post
We got to the campground and hooked up and all the Firefly panels came on except the one over bed. I looked under the seat below the television and did find a connector disconnected. I cabled it back up, there was three more connected, but that did not help. Any suggestions?
Hi rlyoung1952,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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Old 09-12-2018, 12:12 PM   #4
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2023 30' International
Hanover , Pennsylvania
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I received an email Airstream Customer Service and Technical Support. They provided me with drawing that I could use. After receiving the drawings the first thing I did was remove the Overhead panel (SW5-A5) and verified it was connected securely. Then I remove the panel above the bed (roadside) and verified that the cable was connected to the Common G4 tap. I then move to under the dinette and verified The Common G3 tap was good.

All other Firefly Switches work fine. So either there is a cable cut between the taps or The Airstream SW5-A5 Bed Overhead (513357-07) is defective.

The last 6 digits of my serial number is 542707.
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Old 09-18-2018, 07:49 PM   #5
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2022 Interstate 24X
Carlisle , Pennsylvania
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Hi

Disconnect and reconnect each of the plugs in the "chain" to the offending panel.

Bob
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