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Old 05-25-2020, 01:47 PM   #1
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2020 30' Classic
Norman , Oklahoma
Join Date: May 2011
Posts: 80
Czone

I have several questions about the CZONE installed in our 2020 Classic 30’.

I see on my WiFi choices that I have a CZONE WiFi. Any thoughts on what that is? Or how to get the password? Do I need it?

Also, why does my awning show locked even though it is operational? I would share a photo but I can’t paste one....
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Old 06-04-2020, 11:40 AM   #2
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2019 30' Classic
2012 25' FB Eddie Bauer
Crested Butte , Colorado
Join Date: Nov 2013
Posts: 135
Disclaimer: I have 2019 Classic 30' I believe most of our systems are identical.

Awning: Locked means it won't open without unlocking it. Press both tilt buttons briefly simultaneously. Now you can open or close the awning.

You need to log on to your modem. Download the Airstream app from whatever store is appropriate (iTunes or Android). It will ask you to take a picture of the QR code on the front of your modem in the overhead compartment above the sofa (left side).

Seems like you got the same "walkthrough" I did from my dealer. Too bad.
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Old 06-05-2020, 05:13 PM   #3
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2020 30' Classic
Norman , Oklahoma
Join Date: May 2011
Posts: 80
Quote:
Originally Posted by Froglips View Post
Disclaimer: I have 2019 Classic 30' I believe most of our systems are identical.

Awning: Locked means it won't open without unlocking it. Press both tilt buttons briefly simultaneously. Now you can open or close the awning.

You need to log on to your modem. Download the Airstream app from whatever store is appropriate (iTunes or Android). It will ask you to take a picture of the QR code on the front of your modem in the overhead compartment above the sofa (left side).

Seems like you got the same "walkthrough" I did from my dealer. Too bad.


We do have the app downloaded and logged in. When we unlocked the awning, after bringing her to the campground, the screen and app both show locked. However, awning works most of the time. Has a gremlin and sometimes opens just about a foot then stops. It retracts when told to and also the extends.
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Old 06-06-2020, 06:12 AM   #4
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2019 30' Classic
2012 25' FB Eddie Bauer
Crested Butte , Colorado
Join Date: Nov 2013
Posts: 135
Awning gremlins

OK. Awning gremlins are a bad thing. Awnings opening at 55 mph behind your TV will do much more damage than just destroying the awnings. Get yourself to a quality dealer and have that fixed. The lock/unlock function is a safety feature and yours has failed.

On your WiFi, you should have two networks available but the first start-up only has one. It should look like Airstream_###E where # is a number specific to your modem/trailer. When you open the app, select "More" at the bottom of the page. On the next page select "Network Settings". What do you see on that page under Router Status, Primary Network, Guest Network? Do you get an error like "Please log in to your primary network?
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