OK. Awning gremlins are a bad thing. Awnings opening at 55 mph behind your TV will do much more damage than just destroying the awnings. Get yourself to a quality dealer and have that fixed. The lock/unlock function is a safety feature and yours has failed.
On your WiFi, you should have two networks available but the first start-up only has one. It should look like Airstream_###E where # is a number specific to your modem/trailer. When you open the app, select "More" at the bottom of the page. On the next page select "Network Settings". What do you see on that page under Router Status, Primary Network, Guest Network? Do you get an error like "Please log in to your primary network?
2019 30' Classic RB pulled by 2018 Dodge RAM 3500 short bed