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Old 07-27-2021, 12:01 PM   #1
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2021 33FB Classic
Oakdale , Connecticut
Join Date: Sep 2020
Posts: 4
can't connect to modem on new 2021 Classic 33

We picked up our new 2021 Classic 33 a few weeks ago. I scanned the QR code to activate the smart control, which is working OK (sometimes it does not work). I can't connect to the modem though, the app has one name for it but the modem shows up with a different name on my phone and laptop. I called customer service who could not help, they asked me to email details and they would forward to the technical group. That was yesterday. I know it will take a bit of time to hear from them but wanted to see if anyone had experienced this or had a way to fix it.

Maybe because the trailer has a different modem than airstream thinks it has the gps locator does not work either, says it is still at the factory.
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Old 07-27-2021, 01:30 PM   #2
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2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 2,493
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Do a search in the electronics forum for the ongoing thread on this issue. Or just go here!

The modem failure is the result of Firmware recently pushed to the modem breaking it. We are all in the same boat as you!
Tom & Doty
2019 Airstream Classic 30 Twin

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