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Old 07-27-2021, 12:01 PM   #1
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2021 33FB Classic
Oakdale , Connecticut
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can't connect to modem on new 2021 Classic 33

We picked up our new 2021 Classic 33 a few weeks ago. I scanned the QR code to activate the smart control, which is working OK (sometimes it does not work). I can't connect to the modem though, the app has one name for it but the modem shows up with a different name on my phone and laptop. I called customer service who could not help, they asked me to email details and they would forward to the technical group. That was yesterday. I know it will take a bit of time to hear from them but wanted to see if anyone had experienced this or had a way to fix it.

Maybe because the trailer has a different modem than airstream thinks it has the gps locator does not work either, says it is still at the factory.
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Old 07-27-2021, 01:30 PM   #2
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2019 30' Classic
Canfield , Ohio
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Do a search in the electronics forum for the ongoing thread on this issue. Or just go here!

https://www.airforums.com/forums/f45...ed-225335.html

The modem failure is the result of Firmware recently pushed to the modem breaking it. We are all in the same boat as you!
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