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Old 08-04-2021, 11:12 AM   #1
rickmc
 
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2021 27' Flying Cloud
Clermont , Florida
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Cool 2022 Classic Order Tracking?

Hi All!
We ordered a 2022 Classic 30 RBQ White w/Earl Grey in late June. Our dealership told us they have a December 2021 estimated build date saying we can expect it in Late January or early February 2022. Are there any on Airstream online sites that will allow us to track our build? Or do we have to depend on the dealer to keep us updated?
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Old 08-04-2021, 11:19 AM   #2
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Hi

There are no online sites that let you track an AS. You can do this or that by phone. Apparently you need a VIN number before you can do that. Just what point in the build cycle that number comes out at is unclear. Most seem to only get them fairly late in the cycle.

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Old 08-05-2021, 02:59 AM   #3
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Thanks Bob!
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Old 08-05-2021, 09:36 AM   #4
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Quote:
Originally Posted by rickmc View Post
Hi All!
We ordered a 2022 Classic 30 RBQ White w/Earl Grey in late June. Our dealership told us they have a December 2021 estimated build date saying we can expect it in Late January or early February 2022. Are there any on Airstream online sites that will allow us to track our build? Or do we have to depend on the dealer to keep us updated?
A VIN is created once your trailer is loaded into Airstream's ERP and scheduled for production. If your sales person has any modicum of customer service behavior, he/she will be having periodic conversations with their regional supply manager who will provide VIN-specific updates. You sales rep can (but of course, they don't have to--there are a lot of lousy sales departments out there) feed the updates to you.
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Old 08-06-2021, 05:27 AM   #5
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Thanks!
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Old 08-06-2021, 06:52 AM   #6
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Get the Vin number and you will be able to track it that way. Make friends with someone in customer support at Airstream but just don't bug them every day for updates. They can see the trailer in the system.

Our salesman got our Vin number for us (remember, that is how the salesman gets paid! He is interested in when it ships also!). Our Classic 30 was one of the first to come off the line in late 2018) When it sat in the middle of the factory for a few weeks waiting on cabinets, we knew just what stage it was in.

The salesman was able to tell us when it shipped and what day it would arrive. We live in Ohio and had to plan a trip to Florida to pick it up.
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