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Zebo58 · 12-06-2021, 06:53 AM

My adjustable bed has stopped working. One of the casters (don't know that is the correct name) has broke, see pictures. Does anyone know who makes this bed or how to order parts?
Thanks

BigSxyWhtGuy · 12-06-2021, 05:03 PM

You can call an AS dealer and ask about the part. They may tell you the manufacturer if it’s not already marked in the part itself somewhere. AS in Jackson center may be able to tell you the manufacturer as well but they will send you to a dealer to order it

Zebo58 · 12-09-2021, 07:31 AM

I found the manufacturer of the power bed for the Airstream Classic RBQ (with NO HELP from Airstream)! It is manufactured by Lippert under the name "Sleep and Read motorhome bed" It can be viewed at
https://us-camperinteriors.glopalsto...p-and-read-bed
I have reached out to them to see if I can order replacement parts, stay tuned.

BigSxyWhtGuy · 12-09-2021, 12:12 PM

Someone else also has a thread going about reinforcing bed mounting points because they are wanting stronger struts. May be helpful to join in on that thread if you haven’t already done so.

AirstreamInc · 12-09-2021, 01:48 PM

Hi Zebo58,

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at customersupport@airstream.com

Thank you.

Zebo58 · 12-10-2021, 06:57 AM

I sent you a private message but it would not let me include my email.

panamerican · 12-10-2021, 07:01 AM

Quote:

Originally Posted by Zebo58

I sent you a private message but it would not let me include my email.

Hey Zebo....that response from Airstream is a canned response....folks that reach out have a 50/50 shot at an actual actionable response.

BigSxyWhtGuy · 12-10-2021, 07:20 AM

Quote:

Originally Posted by Zebo58

I sent you a private message but it would not let me include my email.

You’re gonna wanna email them, not send a private message. It’s a social media manager that asks you to reach out because they can help, but the email on there is actually for their service/technical help.