2015 30 ft International CCD poor quality control issues

[AraExpress]

This is very frustrating. Our 27 FB Serenity is on order and due for delivery the first of April. It is really upsetting to read about these poor QC matters.

I would not be willing to give Airstream a pass on sloppy workmanship. I can understand the dealer correcting some minor defects but this is Airstreams fault and if they are going to charge this kind of money for their product, they need to stand behind it 100%.

The least expensive Airstream model costs more than many cars. The upper end costs more than most any vehicle. Would we tolerate this from automobile manufacturers??? Absolutely not.....

The squeaky wheel gets the grease.......I would start squeaking loud and clear to the Company, not the dealer.

[m.hony]

It is very frustrating I know, but please trust me when I say Jackson Center will take care of you. I've been in your shoes. Now I have a trailer with all the bugs worked out snd enjoy it even more.

[Moflash]

Originally Posted by m.hony

It is very frustrating I know, but please trust me when I say Jackson Center will take care of you. I've been in your shoes. Now I have a trailer with all the bugs worked out snd enjoy it even more.

They should have taken care of it when they built it.There is no excuse for sloppy workmanship from a mfg like Airstream.No inspection process in place after final assembly?

In the above instance they should send a truck to pickup this mans trailer and deliver it back to him fixed with a apology gift.

This makes "Made in America" look bad in this day and age.Very sad.

[m.hony]

Maybe the factory expansion will help. As it is now, it is cluttered and congested. There are too many workers inside a trailer at once.
I agree it should be perfect. The sooner you get to Jackson Center the sooner it will be as close to perfect as is humanly possible. For some reason the service center takes great pride in their work. I wish production had that same pride. The service center has to correct everything production should have gotten right to begin with.

[PaulnGina]

Originally Posted by m.hony

Maybe the factory expansion will help. As it is now, it is cluttered and congested. There are too many workers inside a trailer at once.
I agree it should be perfect. The sooner you get to Jackson Center the sooner it will be as close to perfect as is humanly possible. For some reason the service center takes great pride in their work. I wish production had that same pride. The service center has to correct everything production should have gotten right to begin with.

Sounds like a perpetual way of generating service business to me. Quality problems don't slow down the new sales, and they can generate service business down the road.

[Moflash]

The bad part is the customer sent Airstream the information upon delivery listing the problems with their new purchase and no one even bothered to respond????

[PaulnGina]

Originally Posted by Moflash

They should have taken care of it when they built it.There is no excuse for sloppy workmanship from a mfg like Airstream.No inspection process in place after final assembly?

In the above instance they should send a truck to pickup this mans trailer and deliver it back to him fixed with a apology gift.

This makes "Made in America" look bad in this day and age.Very sad.

We think exactly alike!

[Moflash]

They did not even follow up when the customer contacted them listing the concerns problems upon delivery of their new Airstream. What does that tell you?

[Air4563]

I highly recommend JC. They do excellent work. My AS is a 1975 and I have to pay for my work,but I know it is done right. You can camp free on site. It is about a 4 hour drive for me each way but it is worth it.

[ROBERT CROSS]

"Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor."
Horace

It also improves your Airstream experience....

After 11 years I can't believe how much the quality of our Classic has improved...well, actually I can, 'cuz I did most of it.



Bob

[Moflash]

Lol.. Robert I am improving the quality of my Airstream also,one piece at a time.By the time I pass on it should be dialed in.


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[dznf0g]

Originally Posted by ROBERT CROSS

"Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor."
Horace

It also improves your Airstream experience....

After 11 years I can't believe how much the quality of our Classic has improved...well, actually I can, 'cuz I did most of it.



Bob

HA,HA, me too. I am now at a point where I have to dream up stuff to do to the AS to feed my tinkering addiction.

[slowmover]

Originally Posted by dznf0g

HA,HA, me too. I am now at a point where I have to dream up stuff to do to the AS to feed my tinkering addiction.

Play oneupsmanship against Pahaska?

[rostam]

Originally Posted by m.hony

For some reason the service center takes great pride in their work. I wish production had that same pride.

I was going to say "why don't they move the service center folks to the production line?" and then I saw the follow up posts...

[jcanavera]

Originally Posted by rostam

I was going to say "why don't they move the service center folks to the production line?" and then I saw the follow up posts...

Sometimes they do bring production line folks to the service center. I saw back in 2001 when Airstream had a retrofit upgrade of the gaskets on the older slide out units. When one came in for the retrofit, they scheduled production line folks who were more familiar with the slide out unit to do the upgrades. I happened to be there when a slide out came in for the upgrade. The owner told me that they were pulling some folks from the production line to do the upgrade at the service center.

Jack

[m.hony]

Originally Posted by PaulnGina

Sounds like a perpetual way of generating service business to me. Quality problems don't slow down the new sales, and they can generate service business down the road.

But it is all warranty. They didn't charge me one red cent and they worked on my list of 60+ items for 3-1/2 days and I stayed in the Terraport 4 nights free!

[dkottum]

Some Airstreams are built with errors that humans make, some errors are fixed at the factory, some are not. Some new appliances are faulty. Some stuff is broken during delivery, and even more is broken by customers kicking tires and slamming doors the longer they sit on the dealers' lot. Some Airstreams corrode, leak and drain batteries on the lot, and some are dragged to RV shows where lookeeloos test them some more. Some dealers take care if these problems before delivery to a customer, some don't, we're learning who they are.

Some Airstreams are delivered perfectly built (to realistic standards) and purchased immediately when they arrive at the dealership.

We've bought one of each and they have both been great products. The second one we took back to the Factory Service Center for routine repairs and customer modifications, all done by excellent workmen who started with jobs on the production side.

We've got no problems with Airstream company, the dealership quality is spotty. Kind of like some car dealerships I have known.

My suggestion is to buy as fresh from the factory as possible, or order new. If not, be sure it's a good dealership. If not, go over the new trailer with a fine tooth comb, notebook in hand and get it repaired before writing the check and taking it home.

[Moflash]

Are you a paid Airstream blogger doug?
I have reviewed your posts and between Can Am and Airstream if they are not paying to blog they should be.Strange.........

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[PaulnGina]

Lol!

[n2916s]

Getting kind of personal there, don't you think?