Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-21-2023, 10:16 PM   #1
Rivet Master
 
Thiss's Avatar
 
1971 27' Overlander
2023 28' Flying Cloud
Monmouth , Oregon
Join Date: Aug 2013
Posts: 579
Why No Loaners from Dealers

Why donít dealers give loaners while our rigs are in for warranty repair?

We are losing a few supper great weekends to camp.

Units would pay for themselves in the long run in happy customers and resell.
__________________
ďLetís be careful out there.Ē
Thiss is offline   Reply With Quote
Old 09-22-2023, 07:47 AM   #2
Rivet Master
 
1988 25' Excella
1987 32' Excella
Knoxville , Tennessee
Join Date: Oct 2010
Posts: 4,993
Blog Entries: 1
I think because it would cost them more money than they are willing to spend.
Bill M. is offline   Reply With Quote
Old 09-22-2023, 12:21 PM   #3
Rivet Master
 
Belegedhel's Avatar
 
1973 21' Globetrotter
Houston , Texas
Join Date: Sep 2009
Posts: 3,286
...and there is no such thing as a "one-size-fits-all" trailer, so they would have to have multiple sizes. Plus, one of the main reasons we all have our own trailers instead of renting an RV or a room somewhere is that we like the idea that we aren't sleeping on the same icky mattress that someone else did.

Besides all that, the thought that a trailer might spend weeks or months in the repair shop probably doesn't enter into the calculus when folks are buying a new trailer, so it is hard to see how dealers providing loaners would ever pay for themselves.
Belegedhel is online now   Reply With Quote
Old 09-22-2023, 07:36 PM   #4
Rivet Master
 
2014 27' Flying Cloud
Wenatchee , Washington
Join Date: May 2014
Posts: 512
Quote:
Originally Posted by Belegedhel View Post
...one of the main reasons we all have our own trailers instead of renting an RV or a room somewhere is that we like the idea that we aren't sleeping on the same icky mattress that someone else did...

THIS is the main reason Iíve had a travel trailer for the past 33+ years.
__________________
2018 Ram 3500 SLT CTD 4X4 pickup
2014 Airstream Flying Cloud 27FB
WBCCI #7180
21Airstream is offline   Reply With Quote
Old 09-22-2023, 08:18 PM   #5
Rivet Master
 
Hittenstiehl's Avatar
 
1962 28' Ambassador
1961 19' Globetrotter
1962 26' Overlander
Mesa , Arizona
Join Date: Jun 2013
Posts: 5,995
Images: 9
We've seen how people treat rental houses and rental cars. [emoji849]
__________________

Hittenstiehl
Hittenstiehl is offline   Reply With Quote
Old 09-22-2023, 09:03 PM   #6
Rivet Master
 
1988 32' Excella
Robbinsville , New Jersey
Join Date: May 2012
Posts: 2,931
Quote:
Originally Posted by Belegedhel View Post
...and there is no such thing as a "one-size-fits-all" trailer, so they would have to have multiple sizes.
Multiple sizes wouldn't be the biggest problem. With how backed up they are with repairs they would need 20-30 trailers per dealer, if they use Airstreams averaging over $100,000 each that's $2-3,000,000 in non-sellable inventory per dealer.
Wazbro is online now   Reply With Quote
Old 09-22-2023, 09:45 PM   #7
3 Rivet Member
 
Colossus's Avatar
 
2022 30' Flying Cloud
2018 27' Tommy Bahama
2016 23' International
Currently Looking...
Peachtree City , Georgia
Join Date: Jul 2018
Posts: 232
Quote:
Originally Posted by Hittenstiehl View Post
We've seen how people treat rental houses and rental cars. [emoji849]


This^^^. Could only imagine how people would treat a loaner Airstream.
Colossus is offline   Reply With Quote
Old 09-22-2023, 10:42 PM   #8
Trailer Sold, Waving
 
Acheron2010's Avatar
 
2019 26' Flying Cloud
Stettler , Alberta
Join Date: Dec 2016
Posts: 1,032
With perhaps one exception. The Mother Ship should consider providing their latest fleet in the camp area as overnight accomodations to campers bringing their trailers in for service. Would be a great marketing tool to provide an upgrade experience.
__________________
2015 Chevrolet Silverado 2500
2019 Airstream Flying Cloud 26RBQ
WBCCI #6679
Acheron2010 is offline   Reply With Quote
Old 09-22-2023, 11:15 PM   #9
Rivet Master
 
Thiss's Avatar
 
1971 27' Overlander
2023 28' Flying Cloud
Monmouth , Oregon
Join Date: Aug 2013
Posts: 579
I think it would be marketing all the way around.

Car dealers do it. It must be profitable somehow. Sure it would have a whole host of headaches for the dealer, but again car dealers make it profitable or at least a business write off.

They should start leasing rigs. Leasing is fleecing of course, but I bet some would sign up for it. Then when they get returned put them into a loaner fleet.

Not everyone would want a loaner. They could also make it part of their extended dealer warranty crap to incentivize more people to sign up for it and of course make it more expensive upfront.

Maybe it isn’t even fully comped, but a small rental fee for in-warranty rigs and a higher for out of warranty.

I 100% agree the mother ship should do it and even have a whole little resort set up where people could try before buying. I bet they could have a lot of them booked. If random RV resorts (there is one on the coast with 3mill in Internationals and another in Dundee with a grip too) can make it profitable to have the “Airstream” camping experience, certainly the mothership (maybe it is even in a different location, like a Disneyland of Airstreams) or even a big dealer could.

Whatever on the mattress. I would just bring a sleeping bag.

I doubt any of this will ever happen but still worth a thought. A thought all initiated by my unit sitting at the dealer for a major warranty repair while I am still making the payment on it and can’t use it this month and an upset wife that we are missing out on fall camping, her favorite.
__________________
ďLetís be careful out there.Ē
Thiss is offline   Reply With Quote
Old 09-23-2023, 07:54 AM   #10
Rivet Master
 
2014 27' Flying Cloud
Wenatchee , Washington
Join Date: May 2014
Posts: 512
All it would do is increase the price of an already overpriced trailer. The dealers sure arenít going to let anything cut into their profit margins.
__________________
2018 Ram 3500 SLT CTD 4X4 pickup
2014 Airstream Flying Cloud 27FB
WBCCI #7180
21Airstream is offline   Reply With Quote
Old 09-23-2023, 10:21 AM   #11
Rivet Master
 
Hittenstiehl's Avatar
 
1962 28' Ambassador
1961 19' Globetrotter
1962 26' Overlander
Mesa , Arizona
Join Date: Jun 2013
Posts: 5,995
Images: 9
I don't know that loaners are profitable. Seems more like an extra touch of customer service to keep satisfied customers coming back. And probably a good write off for the dealer.

Maybe set up a nice vintage camp at the mothership. Lots of good original or partially gutted trailers to be fixed for stationary use only. Kind of like a mini campground. You could choose if you want your trailers returned at night or stay in a park model.
__________________

Hittenstiehl
Hittenstiehl is offline   Reply With Quote
Old 09-23-2023, 03:47 PM   #12
2 Rivet Member
 
2023 25' Globetrotter
Ancient City , Florida
Join Date: Sep 2023
Posts: 51
If excess inventory was sitting around, maybe, but once rented, is it still new?
G8trwood is offline   Reply With Quote
Old 09-23-2023, 04:05 PM   #13
Rivet Master
 
Belegedhel's Avatar
 
1973 21' Globetrotter
Houston , Texas
Join Date: Sep 2009
Posts: 3,286
The basic issue seems to be that your trailer spends weeks or months waiting to be repaired. Supplying loaner units is just a very expensive band-aid on the original issue that they don't have a big enough repair staff to manage all the repairs in a timely fashion. You would think that it would be much cheaper to hire a few contract guys to work on trailers in the "high" repair season than to procure loaner trailers, but either way, it is more expense for the dealers, so it is a non-starter.

It seriously blows me away when I read posts on these Forums where people are talking about a trailer being stuck at the dealer for many months, waiting on repairs. I guarantee every dealership has sales objectives for every month, but evidently, there is no objective on repairs...or if there is, then they fudge the metric by doing all the quick and easy repairs first and save those big semi-rebuilds for the "off season."

On a "comparison to the automotive industry," note, I recently had a timing chain job that needed to be done on one of my vehicles. Literally NOBODY was competing for that job. They knew that they would have a mechanic's bay tied up for several days while somebody learned to do that job, and at the end of the day, if they screw it up, they would at least be on the hook for more time consuming, expensive repairs. Your dealers are probably in the same boat.

And don't get me started on the real root cause which is workmanship, and design.

Sorry for derailing this thread.
Belegedhel is online now   Reply With Quote
Old 09-23-2023, 09:16 PM   #14
Rivet Master
 
Thiss's Avatar
 
1971 27' Overlander
2023 28' Flying Cloud
Monmouth , Oregon
Join Date: Aug 2013
Posts: 579
Absolutely would be rational to hire some more techs and get things moving faster.

No worries on the derailment. I donít think it is a thread that will have long legs anyway.
__________________
ďLetís be careful out there.Ē
Thiss is offline   Reply With Quote
Old 09-23-2023, 11:10 PM   #15
Site Team
 
richard5933's Avatar

 
1994 25' Excella
Waukesha , Wisconsin
Join Date: Sep 2020
Posts: 5,259
Images: 5
It seems to me that the solution to repairs taking 2-3 months (or longer) isn't to provide loaners. The solution is to fix the system so that repairs can be completed in a timely manner. There is no good excuse for things to take so long, and whatever money could be spent to provide these loaners I'd rather see on hiring more qualified techs and shop space so the repairs could be done in weeks or days instead of in months.
__________________
Richard
11018
1994 Excella 25 Follow the build on Gertie!
1999 Suburban LS 2500 w/7.4L V8
1974 GMC 4108a - Custom Coach Land Cruiser (Sold)
richard5933 is offline   Reply With Quote
Old 09-24-2023, 08:05 AM   #16
Rivet Master
 
1988 32' Excella
Robbinsville , New Jersey
Join Date: May 2012
Posts: 2,931
Quote:
Originally Posted by richard5933 View Post
It seems to me that the solution to repairs taking 2-3 months (or longer) isn't to provide loaners. The solution is to fix the system so that repairs can be completed in a timely manner. There is no good excuse for things to take so long, and whatever money could be spent to provide these loaners I'd rather see on hiring more qualified techs and shop space so the repairs could be done in weeks or days instead of in months.
Next your going to say a decent QC program would eliminate 75% of the repairs and save way more money then anything else they could do and make customers much happier.
Wazbro is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro-flamingo? Why or why not? Stella Fun & Games 32 04-13-2008 11:18 PM
Why, Oh, WHY!!??!! Alumatube Vintage Kin 42 02-18-2008 10:08 PM
Dealers:Reliable West Coast Dealers carhart Community Polls 4 08-13-2006 12:21 PM
why oh why.... summerkid Our Community 4 02-12-2004 02:51 PM
Why, Why, Why aviontt On The Road... 22 11-20-2003 08:41 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 09:15 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.