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Old 05-11-2020, 02:00 PM   #1
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Customer Advisory Council

Just curious if anyone has heard anything about the CAC? I know the members of the council were selected last year but have not anything since. Perhaps the virus had a negative effect.

Does anyone know if they are holding the meetings? There were high hopes that the CAC would be a good way of providing real world feedback, like quality concerns, to the high levels of AS management.
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Old 05-11-2020, 02:28 PM   #2
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I've wondered about it too. There was plentry of time to get a few meetings in before the current situation as it was initiated about a year ago. Also, there is always video or phone conferences.
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Old 05-11-2020, 03:29 PM   #3
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Old 05-11-2020, 04:58 PM   #4
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Are those the folks called Airstream Ambassadors in “The Rivet” newsletter?
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Old 05-11-2020, 05:09 PM   #5
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I'm guessing they're on an "Order Of Silence" from the Big Giant Head.

That's what I would do if I were the Ruler Of All Things Aluminum.

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Old 05-11-2020, 05:12 PM   #6
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https://www.airstream.com/blog/categ...tomer-council/
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Old 05-11-2020, 05:54 PM   #7
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I've seen that (posted over 6 mos. ago), but I think the point is more "do they anything to report".
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Old 05-11-2020, 06:20 PM   #8
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You know there are several threads on this? Maybe quote some of the posters there for updates.

https://www.google.com/search?q=cust...=airforums.com

https://www.airforums.com/forums/f48...ed-201467.html
https://www.airforums.com/forums/f48...ed-193040.html
https://www.airforums.com/forums/f48...rd-192917.html

I believe that some members of the council are active participants here, so quoting them in those threads, and asking for updates, seems appropriate IMO.

Happy Trails,

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Old 05-11-2020, 06:56 PM   #9
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Yep...I recognize every one of them by their name, NOT.
They prefer to be oblivious.

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Old 05-11-2020, 11:00 PM   #10
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They are working hard. I know there have been several meetings and Airstream is listening to there input.
Change is coming.
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Old 05-12-2020, 02:10 AM   #11
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. . .
. . . Airstream is listening to there input.
. . .
Thanks.

Regarding Airstream's corporate hierarchy . . . I hope their ears and brains are working OK!

[sorry couldn't resist . . . early in the morning]

The devil is in the details?

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Old 05-12-2020, 05:58 AM   #12
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Thanks.

Regarding Airstream's corporate hierarchy . . . I hope their ears and brains are working OK!

[sorry couldn't resist . . . early in the morning]

The devil is in the details?

Peter

Stand By.........give them a chance.
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Old 05-12-2020, 06:26 AM   #13
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. . . fine if they're paying a brand new kind of attention to quality control and detail.

Speaking of which -- " . . . there . . . their . . . they're . . . "

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Old 05-12-2020, 06:37 AM   #14
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There.... at the new Factory......They’re...... working very hard to improve Their....... Production Quality !
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Old 05-12-2020, 08:29 AM   #15
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There.... at the new Factory......They’re...... working very hard to improve Their....... Production Quality !
Dare you go!

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Old 05-12-2020, 10:22 AM   #16
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Hoping at least a few of them are boondockers.
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Old 05-16-2020, 10:50 AM   #17
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There.... at the new Factory......They’re...... working very hard to improve Their....... Production Quality !
You might want to get Airstream to reply to trailerpup's problems with a certain dealer.

A "5 Rivet" dealer per Airstream?



Thanks,

Peter

[click on orange arrow in quote to go directly to this post in another thread]
Quote:
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I read lot's of reviews, etc. here and elsewhere. Some good, some bad. I even entertained the idea of traveling out of state to purchase.

But, when I saw that Airstream held them in such high regard I believed that they must have gotten their crap together.

I'm now very disappointed in myself that, in the end, I put my trust in Airstream.

Why does Airstream rate them as a 5 Rivet Dealer?

It's apparent to me now that Airstream doesn't really give a rip about anything except moving units out the door. I've read it here time and again, but now I personally believe it. Sad.

I am keenly aware that this is a first-world problem and I also accept the fact that I screwed up big time.

Thanks for all the help!
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Old 06-07-2020, 06:35 PM   #18
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Skepticism is well earned here after all the complaints about quality for many, many years. About a decade ago the president of Airstream started a thread mainly focused on corrosion, but also other items, apparently to show he cared. He appeared to be astounded at the outpouring of negative comments about Airstreams. Eventually the thread was disappeared. So those who have had problems with their “premium” trailers are understandingly skeptical. “Fool me once....”. Isn’t corrosion still a problem?
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Old 06-08-2020, 04:07 PM   #19
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Old 06-08-2020, 06:10 PM   #20
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Skepticism is well earned here after all the complaints about quality for many, many years. About a decade ago the president of Airstream started a thread mainly focused on corrosion, but also other items, apparently to show he cared. He appeared to be astounded at the outpouring of negative comments about Airstreams. Eventually the thread was disappeared. So those who have had problems with their “premium” trailers are understandingly skeptical. “Fool me once....”. Isn’t corrosion still a problem?

Ahh the memories...🤔The Town Hall Thread, seems like yesterday.

Tongue firmly implanted in Cheek

Bob
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