Airstream mattress topper defective

[dralanir]

We ordered a custom Queen Mattress Topper from Airstream Supply Company for our 2020 Globetrotter 30’. The topper arrived in a role and rapped with thick plastic .
As soon as we removed the plastic and unfold the topper, we found the topper was damaged in several areas, see attached photos. The topper feels very fragile on touching and as if it is falling apart.
My question, have you ordered the Mattress Topper from Airstream Supply Company? And if so, did you face similar quality issues ?
The Topper looks like sponge and not a memory foam as the website indicated. We have memory foam on our mattress at home and the look and feel totally different.

[StreamNTyme]

I am sure you pd. plenty, call Airstream, send pics. Get them to send a new one or refund.

[s1000pre]

See if you can return it and buy a 3” thick Therapedic from BB&B. We have purchased five now…they are great. Just use your existing mattress as a pattern and cut to size.

https://www.bedbathandbeyond.com/sto...attress-topper