Nightmare at Inland RV

[till]

Three phone calls for information. Each call was about 30 minutes with no order placed, but a lot learned. Finally I did place an order, no glitch parts showed up as prommised. Maybe I hit on a good day.

[Bambi_Bandit]

Like I said in last nights spontaneous chat, as a former police officer, there are always 3 sides to every story.

There is one side (Wyn), The other side (Inland RV), and then the unbias truth.

I'm not taking any sides, just a reminder that our own wisdom and experience can lead us to our own judgement, hopefully as close to the truth as possible.

I know many posts have mentioned Andy's experience and expertise. However, there is a difference between an "expert" and a "professional". One can be an expert in their respected field, and not be professional.

Just my 2 cents.

[silver suz]

Ummm...we ordered some parts from Inland, including a water holding tank, and didn't have any problems, so here is a positive experience. But I can certainly understand the problem "in this day and age", about litigations. Well maybe not age, as wasn't it Shakespeare who said "let's kill all the lawyers", and probably I am misquoting. And I wouldn't like to get ANOTHER group angry!! To our forum owners, do what you feel comfortable with. silver suz

[crazylev]

Regarding the post about the situation between Mr. Ross and Inland: I am greatful that the two parties involved here have NOT resorted to adolescent name calling and slanderous statements about one another. Mr. Ross has stated his complaint in front of the Airstream community, presumeably because there was no satisfactory outcome of his issues with Inland. My guess, if there had been closure to this by Inland, we would not have read a post by Mr. Wyn in the first place.

So naturally the next best place to get consoled is here at these forums. I don't think this is wrong, again, if cool heads prevail, and discussion is handled in an open minded, and intelligent way.

As long as I have been on the forums, Andy at Inland has always offered good advice, alot pertaining to safety. I think we all value his opinions. We all value each others opinions, and that is why we are here.

We know more about one side of the story than the other. And honestly, I don't know whether that's any of our business. The message has been sent, and it is now between the two parties above.

I know the issue will get resolved hopefully that is agreeable to both parties, and that maybe the next post on this subject will bring closure.

The fact that Inland and Mr. Ross have issues, has brought us, the Airstreamforums, closer, judging by the amount of energy this thread has generated.

Best wishes for both Andy and Mr. Ross. May your greivences resolve soon!

Jonathan

[qqq]

I always had good service & advice from "the man" himself when ordering parts.

Ron

[jcanavera]

OK folks. The moderators have discussed this issue in our "back office" for a couple of days. We appreciated your comments and want you to understand we are very protective of this forum, its attitudes, and its purpose in the Airstream community. Please understand that actions we take are talked about amongst us and are done in the best interest of this community, and preserving this forum for future/current Airstream owners.

We have decided at this point to restore this thread for viewing. We have however removed all of the posts, including mine and other moderators, that were only dealing with the issue of censorship, and your agreement or disagreement in my original decision move this thread out of sight for a temporary period.

We have also decided to lock this thread for further postings at this time. Inland RV chose not to discuss this matter publicly and that is their choice. We will be happy to add their side of the story to this thread if they wish. We think there is a mixture of positive and negative posts for all to see in this thread.

A lesson to be learned here for all of us, and I know we all know this, is to get estimates and other repair orders done in writing. No matter how well you have a verbal relationship with a person, the bottom line is what is written, is what determines liability.

Thanks again for your patience while we worked this matter out.

Regards,

Jack