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Old 08-12-2014, 11:31 PM   #41
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2017 25' International
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Los Osos , California
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Good decision. Happy Airstreaming.
2017 Airstream International Serenity 25FB
2016 RAM 2500 Crew Cab Cummins 6.7 Diesel
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Old 08-12-2014, 11:36 PM   #42
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1972 31' Sovereign
1975 31' Excella 500
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Benton , Arkansas
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New AS Damaged in Transit from Factory

I am not exactly saying "don't offend the dealer", I am saying don't be offensive.

There is no reason to be offensive. Until and unless the customer accepts delivery and pulls the trailer off the lot the sale is not complete.

In any case it seems as if the OP has it all under control anyway, and it seems to have been handled without either party resorting to offensive behavior.

My point might be best demonstrated by me saying that I never, never, never, get belligerent with servers in a restaurant ,,,, at least until I have my food in front of me....

Follow me here?

(Note, the post I was responding to here has been deleted,,,, so if tis post seems "disconnected" that is why)
The fact that I am opinionated does not presuppose that I am wrong......

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Old 08-13-2014, 04:56 AM   #43
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Rockville , Maryland
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Cancel and order new one, period - or pick out new one on lot as you did.

These things have enough issues on their own without having a full panel replaced by local dealer as a repair, and remember, it will be a few years before the issues manifest from the repairs!

Now I wonder, can we post model, or dealership, or VIN so some unsuspecting future member does not pay full price for this very same trailer?
John "JFScheck" Scheck
In Between Units
Airstream On Order
**I Love U.S.A.**
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Old 08-13-2014, 06:10 AM   #44
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1981 31' Excella II
New Market , Alabama
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Airstream will get the first one back and put it back to new condition and sell it. It is not a big deal to them. They won't have to loose a complete trailer or anything.

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Old 08-13-2014, 06:42 AM   #45
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1957 30' Sovereign of the Road
1959 28' Ambassador
1949 24' Limited
Peru , New York
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Posts: 742
Originally Posted by reinergirl View Post
Heck no, in order to do this repair correctly with buck rivets they would have to remove everything from the trailer in that area including the interior skins. They won't do that so they will have to use Olympic rivets which are notorious for leaking.

If the damage isn't substantial it's possible the dent can be pulled out. I would rather have a pulled out, slightly visible area than all those Olympic rivets. Of course at a substantial discounted price.

Even if they assure you an extended warranty, who's to say they'll stand behind it? They could claim you didn't keep up on normal maintainence/rivet sealing.

If I was paying full price, I'd have them ship another.

If you do decide to go ahead, I'd suggest educating yourself and supervising the repair. I once saw a newer trailer with a repaired panel, they actually riveted through the protective plastic and ripped it off at the end. There were little bitty pieces of plastic shreds under all the rivets, Wanna bet they leaked?

Sorry, to hear this.....
Yeah, one of my clients brought in a brand new trailer to have substantial interior changes made to it. I showed them a couple of replaced panels on the rear, along with the rear window, done with olympics They were never told that it had been damaged & were the first to title it. Needless to say, it leaked like a sieve. Although they lived in Vermont, they purchased the trailer from a dealer somewhere in the Gulf States. This trailer also had remains of plastic sticking out from behind the olympic rivets.
If I were to buy a new trailer, I would inspect every seam & rivet for signs of replacement before I handed over the final check. These trailers have enough problems on their own, without adding to the potential issues. Keep in mind that the Service Center at the Factory replaces panels with olympic rivets too...............some get lucky, many don't.
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Old 08-13-2014, 07:16 AM   #46
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1980 31' International
1966 22' Safari
Cincinnati , Ohio
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Posts: 238
This is a tough call, particularly since you are in Texas and that is quite a bit farther from the factory than we are. (~ one hour!) If we were spending the money on a new one, I would be inclined to want a new one, unless the repair is to your standards and maybe the dealer throws in a few perks for the hassle. However, we have been rehabbing a 1980 unit, so I can't even imagine making the decision to buy a new one, then have it damaged. Whereas my husband sometimes flies off the handle about things, it is usually better to 'be nice to the server' because you never know when you will need them again.

We'll keep a spot for you at the campfire in the meantime, keep us up to date on the situation and know we all wish you the best of luck!
Robb, Jenn & The Brown Dog (Dex)
Maizie, The Black Dog, May You Rest Peacefully
1980 International 31
1966 Safari 22
WBCCI #4447
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Old 08-13-2014, 07:32 AM   #47
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1969 29' Ambassador
brooksville , Florida
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Get the 27 footer and start camping!!!

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Old 08-13-2014, 08:00 AM   #48
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2014 31' Classic
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2013 25' FB International
Apache Junction , Arizona
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If you decide to stay with the damaged unit, when it is sent back to the factory for repairs, be explicit in requesting a proper repair (interior out and bucked rivets on the outside panel). For the over $100,000 price, I would plan to be there at the service center to "observe" the repair process to ensure compliance with your request.

I was at the factory when our Classic was built and caught the omission of the custom work order details. They had to replace the flooring after removing the parts of the cabinetry already installed.....

I strongly suggest you stay with the 30. There is a huge comfort difference living with the dinette in the 25FB/27FB.

When we had the 25FB and spent time on a trip, we could not get comfortable sitting to watch the television. The cross frame bed was an issue for us. We decided the Classic 27FB with twin beds would solve our issues. After ordering the 27FB, we decided to upgrade to the current 31' Classic. We are glad we did the jump to the longer model.
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

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Old 08-13-2014, 08:05 AM   #49
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Kiln , Mississippi
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Since the dealer is paying all transportation costs of the unit to the factory (I would hope) then you should make the trip at little cost to you and watch the repair. They can do the work and put it out on the Teraport each night for you to stay in. It's no luxury location and the town is small buy friendly. That way you can catch anything during the reconstruction and ask lots of questions. While work is being done and the last night after work is done it's free to you. Try everything twice, check for all kinds of issues and they will fix it with parts under warrenty for free.

Go get emmmm.
Michael & Tina with Layla and Preston BZ
The family has grown.
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Old 08-13-2014, 09:40 AM   #50
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1982 31' Airstream 310
champaign , Illinois
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ISUZUSWEET, hehehehe, me too. I think i see a new dent or blemish about every other day, it has quite a bit of character.
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Old 08-13-2014, 02:43 PM   #51
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1972 31' Sovereign
1975 31' Excella 500
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Benton , Arkansas
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We will just say my trailer is "well used",,,,,, I polished over countless bumps, dimples and ripples....

Click image for larger version

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Here is how I handled an ugly dent and a patch....

(I am not saying that the OP should lower his expectations, just a casual conversation...)
The fact that I am opinionated does not presuppose that I am wrong......

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Old 08-13-2014, 10:04 PM   #52
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2014 27' Flying Cloud
Seguin , Texas
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Worked with the dealership today and my wife and I decided to go with the FC 27' Twin instead of the 30' that was damaged in transit. We are pleased with the deal made and looking forward to picking it up next Wednesday. Thanks for your thoughts and comments!
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Old 08-14-2014, 04:48 AM   #53
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2011 30' Flying Cloud
Arvada , Colorado
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I had a similar issue occur when we purchased our first AS in 2008. The dealer sent it back to Jackson Center for repair and gave us $1,000.00 credit to purchase accessories, etc. The repair was fine.
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Old 08-16-2014, 03:21 PM   #54
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brooksville , Florida
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Glad to hear it all worked out. There is only one thing left to do. Post pics of your new Baby!!!

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Old 09-10-2014, 04:59 AM   #55
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2008 30' Classic
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Livingston , Texas
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Yes, please post pics! You should have had the shakedown cruise by now.
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Old 11-28-2014, 06:32 PM   #56
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2014 19' Flying Cloud
Eugene , Oregon
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Yep ... Ours had damage, also. Part of it looked as if someone attempted to conceal it. Our good dealer fixed it all, under warranty.

Our advice is to take a delivery inspection very seriously. You may need to hook up to water and electricity before you get to see all the possibilities (i.e., fuses blow, water filter leaks, etc.). Also, be sure to crawl underneath and look at the underbelly. Our dealer thinks the gash they had to repair was from unloading it from a transport (?). The warranty is wonderful! Dave
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