Bay Area Airstream Dealer (San Francisco Bay Area)

[AdamB]

I noticed an ad for Bay Area Airstream while browsing the Air Forums this morning. Looks like they're prepping for a grand opening next month.

According to this page, the company was dissolved after over 34 years of business in Santa Rosa, Ca.

A google search gives it an address in Fairfield, California.

San Francisco Bay Area Airstream Authorized Dealer

Bay Area Airstream | Flickr - Photo Sharing!

Anybody have any more info?

[AdamB]

Ok, it's opening next month in Fairfield, California. They will be Airstream Adventures Northwest's newest dealership. I ordered some parts today from their Portland store today because my local dealer (Toscano) doesn't have anybody on hand who knows how to return a phone call or an email. I'm looking forward to their grand opening as it will be much closer to me and I hope they are as professional as the folks in Portland are.

[idroba]

There have been good reports on the service from their Boise Idaho location here on the web. I have a new 2014 20' FC on order from the Boise location, and feel I made a good deal with them. It won't be delivered until June though. Itchy for it, of course.

[Airslide]

Yesterday I saw a new Dodge Ram dually heading south down 101.. it had www.airstreamNW.com all over the truck. I was curious too so I sent them a message and he told me they were going to open in Fairfield. Im excited to have a local source for parts...

Vin

[Safari Tim]

I met with manager and sales manger last week. They seem like very nice folks. I offered to bring my Ambassador there for the grand opening, May 3-4, and do a book signing. They liked the idea. So I'll be there this week.

Stop by and say hello!

[Airslide]

Nice job Tim...

I would like to partner with these guys in some way as well. Its just better for the brand if we all get behind it.

Vin

[Safari Tim]

Are you going to stop by on Saturday Vinny?

[Condoluminum]

You know, Vinnie, it is across the street from the Jelly Belly factory.. It is also a mile or so from the humongous Budweiser Brewery.. Both do tours...

I am thinking a birthday party with jelly beans and beer... I think I read they were planning some sort of joint promotion with Jelly Belly (they have promo wrapped vehicles including airplanes, race cars, RV's etc. already..). No closer for folks in South Bay, but might provide competitive challenges for Los Banos dealership in both sales and pricing..

[xo1rider]

Originally Posted by AdamB

Ok, it's opening next month in Fairfield, California. They will be Airstream Adventures Northwest's newest dealership. I ordered some parts today from their Portland store today because my local dealer (Toscano) doesn't have anybody on hand who knows how to return a phone call or an email. I'm looking forward to their grand opening as it will be much closer to me and I hope they are as professional as the folks in Portland are.

Yep, Toscano has not done much to insure my loyalty. Nice guys but pretty bad on communication.

[Mike Leary]

Originally Posted by AdamB

my local dealer (Toscano) doesn't have anybody on hand who knows how to return a phone call or an email.

That's too bad, they used to have a great reputation. Wonder if the biz changed hands?

[Airslide]

Originally Posted by Safari Tim

Are you going to stop by on Saturday Vinny?

Sadly I will have to miss it. I'm leaving wednesday for the rally in Albuquerque...


I hope they have a great grand opening.

[Airslide]

How was the grand opening?

[Safari Tim]

Originally Posted by Airslide

How was the grand opening?

Last night it was a "soft opening" today will be the big day. If last night was any indication, it will be busy. There were a lot of people going in and out of the Ambassador. It was hard to keep up with them. Many comments like, "It has more room than the new ones." Love the layout with the twin beds, and it has a bunk bed!". People really enjoyed it.

Meeting some nice vintage owners too. A 64 Globetrotter, and a couple of 70's Safari owners. Been pointing them to our direction here. Diagnosing Aluminitus is a full time job.

Back at it today starting at 9am.

[Airslide]

Originally Posted by Safari Tim

Last night it was a "soft opening" today will be the big day. If last night was any indication, it will be busy. There were a lot of people going in and out of the Ambassador. It was hard to keep up with them. Many comments like, "It has more room than the new ones." Love the layout with the twin beds, and it has a bunk bed!". People really enjoyed it.

Meeting some nice vintage owners too. A 64 Globetrotter, and a couple of 70's Safari owners. Been pointing them to our direction here. Diagnosing Aluminitus is a full time job.

Back at it today starting at 9am.

Great job Tim!

[kscherzi]

Stopped by the new Airstream Dealership in Fairfield today to check it out. Its huge, must have 50 trailers, all inside a gigantic warehouse. Good to have a dealership in north SF bay area.

[Zigidachs]

My wife and I have previously met the owners and we purchased our AS from the "Portland" store....we were one of their first customers.

This is a first class operation, folks. The sales reps are very knowledgeable, the service department is top rate, and they treat their customer base the way we all think a customer base should be treated--with courtesy, commitment, and flexibility.

Frankly, I cannot recommend them highly enough! Happy trails! Zigi

[Advodna]

Sadly, a very different service experience to report. I called them 4 weeks ago about a broken window on our 2012 19' FC and was assured on a Thursday I'd get a call back the next day. No call. Followed up the next week. No call back. Followed up the next week and the receptionist admitted they were overwhelmed in the parts and service department. I explained how long I'd been waiting and that I would have to go elsewhere if no one got back to me. I got a call back that day and was asked to email VIN and window dimensions (which it kinda seemed they should have known) which I did. No response. Followed up with an email the next week. No response. Called today and talked to the guy I'd emailed who called me by the wrong last name and had NO recollection of my inquiries over the past MONTH! He said they had a lot of trailers backed up and had to prioritize. The message? You're not a priority for us. Message received.

Called Toscano which is another couple hours away from us and spoke to a very helpful guy. I'm expecting a call back tomorrow with a response from JC about a warranty claim and availability of the part. I sure hope it's not another month!

[Griggs]

Seems like a common experience: http://www.airforums.com/forums/f224...ml#post1308580

I had two separate interactions for parts and service that resulted in zero response by their staff.

[Advodna]

Heard back as promised today from Toscano who had contacted Airstream on my behalf regarding a possible warranty claim. Unfortunately, they reported that AS had denied the claim but he gave me the number of the rep he spoke to there. I talked to him but basically, broken glass is pretty much never covered unless there's an indication something was installed wrong. Toscano is going to order the part and have it drop shipped directly to me. It won't be cheap, but I've made more progress in two days with them than I'd made in 4 weeks with Bay Area.

[xo1rider]

Originally Posted by AdamB

Ok, it's opening next month in Fairfield, California. They will be Airstream Adventures Northwest's newest dealership. I ordered some parts today from their Portland store today because my local dealer (Toscano) doesn't have anybody on hand who knows how to return a phone call or an email. I'm looking forward to their grand opening as it will be much closer to me and I hope they are as professional as the folks in Portland are.

My 2012 27FB International has been in their shop since June 24th. Since it's still in the shop the jury is still out but I can tell your at this point they do not return phone calls, they don't return emails. I'm just about ready to do up there with my TV and retrieve my trailer.

All I want is occasional updates and the courtesy of returned phone calls so far I'm not getting that from Fairfield.