Well I hope the initial problems of this new dealership have been adequately addressed by the management.
My guess is that Bay Area Airstream opened at a time when the economy started (somewhat unexpectedly) improving suddenly and they must have underestimated the number of Airstreams in need of service around here. There's always a long wait for service appointments in the spring and summers lately at any RV shop... so while their timing was great, it was also during the spring rush to get all the rvs repaired before summer. Apparently, they got slammed... like all the other RV repair shops do at the beginning of the summer RV season.
I haven't visited Toscanos OR Bay Area Airstream. On the several occasions when I attempted to work with Toscanos in the past on three occasions, I was never contacted back. Well, they did end up finally returning my call two months later (after I had already received my parts from Airstream Adventures in Portland). And it appears they are returning everyone's calls now that Bay Area Airstream has opened their doors. So I'm also going to guess that perhaps Toscanos figured that they'd better step up their game or lose business. Nothing like a little competition to keep everyone on their toes.
Hopefully I will get the opportunity to visit both dealerships soon.
I just wish I could get my parts directly from Airstream though.......