Bay Area Airstream Dealer (San Francisco Bay Area)

[Skylar]

I would like to thank all of you for taking time to explain the issues that have occurred recently. We regret any inconveniences that any of you have experienced, and we assure you that we are anxious to retain all of you as satisfied customers.
Our General Manager, Service Manager and Myself are reviewing the information that was posted and we are adjusting our procedures and staffing levels to fulfill the amount of Parts & Service requests we are receiving.

We would really appreciate the opportunity to speak with all of you and listen to your input; along with letting you know how we are growing and what we are doing to keep up with the demand. Please PM me for my contact information.
We look forward to speaking with you,
Skylar Nelson
Sales Manager
Bay Area Airstream Adventures

[Advodna]

PM sent.

[xo1rider]

Originally Posted by Skylar

I would like to thank all of you for taking time to explain the issues that have occurred recently. We regret any inconveniences that any of you have experienced, and we assure you that we are anxious to retain all of you as satisfied customers.
Our General Manager, Service Manager and Myself are reviewing the information that was posted and we are adjusting our procedures and staffing levels to fulfill the amount of Parts & Service requests we are receiving.

We would really appreciate the opportunity to speak with all of you and listen to your input; along with letting you know how we are growing and what we are doing to keep up with the demand. Please PM me for my contact information.
We look forward to speaking with you,
Skylar Nelson
Sales Manager
Bay Area Airstream Adventures

I was pleased to receive your email and to meet Steve today when I picked up my trailer.

Ken did a great job of listening and understanding my needs.

Good luck,
Mark

[Skylar]

Originally Posted by xo1rider

I was pleased to receive your email and to meet Steve today when I picked up my trailer.

Ken did a great job of listening and understanding my needs.

Good luck,
Mark

Thanks Mark!

[AdamB]

Well I hope the initial problems of this new dealership have been adequately addressed by the management.

My guess is that Bay Area Airstream opened at a time when the economy started (somewhat unexpectedly) improving suddenly and they must have underestimated the number of Airstreams in need of service around here. There's always a long wait for service appointments in the spring and summers lately at any RV shop... so while their timing was great, it was also during the spring rush to get all the rvs repaired before summer. Apparently, they got slammed... like all the other RV repair shops do at the beginning of the summer RV season.

I haven't visited Toscanos OR Bay Area Airstream. On the several occasions when I attempted to work with Toscanos in the past on three occasions, I was never contacted back. Well, they did end up finally returning my call two months later (after I had already received my parts from Airstream Adventures in Portland). And it appears they are returning everyone's calls now that Bay Area Airstream has opened their doors. So I'm also going to guess that perhaps Toscanos figured that they'd better step up their game or lose business. Nothing like a little competition to keep everyone on their toes.

Hopefully I will get the opportunity to visit both dealerships soon.

I just wish I could get my parts directly from Airstream though.......

[xo1rider]

It's a beautiful thing when there's competition.

Having been a customer of both Toscano and the new dealer in Fairfield to my mind the jury is still out. Geography is a big factor and for me it's 105 miles to Los Banos and about 64 miles to Fairfield.

That being said the extra 40 miles or so will not be the determining factor. Fairfield bent over backwards to address my concerns once I voiced them on this forum and I take them at their word that they want to give good service.

Truth be told once my warranty expires in October I will probably look for a shop closer to home than either A/S dealers.