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Old 12-26-2018, 07:33 AM   #1
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2020 27' Globetrotter
2017 30' International
Sun City , Arizona
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Airstream of Virginia

Quick question, is Airstream of Virginia (near Thornburg) still selling Airstreams? I know they were bought out a couple years ago by that large RV dealer and camping equipment retailer. The website still looks operational but I happened to be driving down I-95 last week on my way to Va Beach to visit relatives and I didn’t see a single Airstream on the lot. As a matter of fact, the entire Airstream lot was filled to overflowing with SOBs of various sizes, shapes and swoosh decals.

Conversely, a little closer to Richmond, at McGeorge’s RV Sales - a place that I have never seen an Airstream - I saw about a half-dozen Bambis tucked in the corner of the lot, corralled in by a wall of 40’ diesel pushers.

Just curious if anyone in the DMV (DC, Maryland, Virginia) area has heard or read anything about the dealership.
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Old 12-26-2018, 07:58 AM   #2
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Quote:
Originally Posted by Escape_Plan View Post
Quick question, is Airstream of Virginia (near Thornburg) still selling Airstreams? I know they were bought out a couple years ago by that large RV dealer and camping equipment retailer. The website still looks operational but I happened to be driving down I-95 last week on my way to Va Beach to visit relatives and I didn’t see a single Airstream on the lot. As a matter of fact, the entire Airstream lot was filled to overflowing with SOBs of various sizes, shapes and swoosh decals.



Conversely, a little closer to Richmond, at McGeorge’s RV Sales - a place that I have never seen an Airstream - I saw about a half-dozen Bambis tucked in the corner of the lot, corralled in by a wall of 40’ diesel pushers.



Just curious if anyone in the DMV (DC, Maryland, Virginia) area has heard or read anything about the dealership.


Airstream of VA has moved their operation to Ashland (where you saw the Bambi’s). AofVA is owned by Camping World, and Camping World owns the place in Ashland too.

Last year they started moving all of their Airstream specialists to Ashland, this appears to be the final move.

I will refrain expressing my disgust with that entire situation other than stating that they’ll never get another dollar of mine.
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Old 12-26-2018, 09:13 AM   #3
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Sounds like the great Camping World "Either sell out to us, or we will put you out of business" "And when you do sell out to us (under duress) you must sign a gag-order" syndrome that you read and hear about on the internet all the time. Do a quick Google search for articles on it.

Many years ago, I thought Camping World was a great place to shop, now not so much. Now, never have what I need and the people that work there not so good like they were at one time. But if you need "dog food" they have a great selection!!! Go figure,

Enjoy,
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Old 12-26-2018, 09:17 AM   #4
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Airstream of Virginia

I suspected it was something like that. I had one interaction with them after CW bought them out. I needed minor, MINOR, warranty work done (lock on street side storage was broken) and their first response was, “call the factory, they’ll mail you the parts and you can fix it yourself.” I know I could’ve fixed it myself, but a I had a few similarly minor repairs that I needed taken care of before my 2-years ran out. But the service guy dismissed me after mentioning the first item. I walked out disgusted. I got better service from my Honda dealer when I bought a new Civic in 1991 for $7,500!

It was at that moment that I knew my relationship with Airstream of Virginia had ended. I agree with you, not ever another dollar of mine either.
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Old 12-26-2018, 09:19 AM   #5
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You might want to read these earlier threads:

http://www.airforums.com/forums/f44/...ia-177365.html
http://www.airforums.com/forums/f348...ce-179731.html

Good luck!

Peter

PS -- The first post in your earlier thread, which contained a number of replies:

http://www.airforums.com/forums/f48/...rs-178285.html

Quote:
Originally Posted by Escape_Plan View Post
With the relatively recent purchase of Safford RV in Thornburg, VA by a [National RV sales chain] I was wondering about anyone's experience using the *new* service department. I need some minor warranty work done on my Escape Plan and was told, "Call Jackson Center, they'll send you the parts and you can do it yourself." Sure, that's an option I said, but this particular problem is only one of about 3-4 minor issues I wanted addressed before I go out of warranty. The person I talked to said something to the effect that my warranty work could probably be done faster if I tow the Airstream to JC and let the factory work on it since they are extremely busy in Thornbourg and it would by "weeks" before they could get me in for an assessment.

I'm certainly willing to give the gentleman the benefit of the doubt that they are busy, but I was a bit taken aback by his immediate response to just call JC, get the parts and fix it myself, or to tow my rig to JC without even taking the time find out exactly what issues I wanted addressed are. Not really my understanding of how a warranty works.

My questions are, what are your experiences with the new management / service department? Have you had service work done there? Would you return for more work? Would you recommend their service to others?

I'm inclined to tow to JC, but like I said, I am willing to give them the benefit of the doubt. It seems to me they were more interested in selling Airstreams than servicing existing customers. Granted this conversation took place at the Washington-Dulles RV Show even though they weren't *that* busy since I went there early in the morning and went straight to the Airstream booth.

Thanks for your time and non-libelous, unbiased responses.
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