2021 Atlas Stairs stay down

[Binther]

Just seeing your post. I've not had a pin actually break, but I've had some intermittent failures. On those occasions I've opened/closed the door several times until the steps retract fully. I just learned that there are two electrical contact buttons on the inner edge of the door that make contact with two buttons on the chassis, and that sometimes they may be dirty or they may stick. You could press those and make sure they're fully extended.

[wts]

Yes.

[AirstreamInc]

Originally Posted by FredQ

I have a one week old Atlas and have experienced the failure of the steps to retract twice!The dealership told me this is the result of a shear pin attached to the stairs breaking.I have to get under the chassis, left of the steps and reach up to a locking pin, pull it away from the steps, push the steps up to closing and release the pin to hold the steps in place. We have always waited for the steps to fully deploy before stepping, yet despite this precaution we have two failures. This may be a design flaw.

Hi FredQ,*

Congratulations on your new Atlas. We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*

[FredQ]

Appears there is an indicator switch which turns off the motor for the retractable stairs. If the switch is not working and thus the motor continues running, the shear pin is broken to stop the motor. This is the apparent root cause to my stairs and the solution is to replace the switch.

[Binther]

Hi-Interesting, as much as I've tried to research steps problems/solutions, I haven't heard about that switch. I did hear that there is some kind of reset that can be done, maybe that has something to do with this switch. Do you know where it's located? Any other tidbits would be appreciated! Thanks.

[FredQ]

The 'limit' switch is located between step one and step two . It is found toward the back wall on the right side and has a black covering. It detects when the stairs are full up or down, apparently by detecting the pressure on the steps, In my case, the wires to this limit switch had separated from it, leaving the motor running, and ultimately breaking the shear pin. A good safety feature as the continuous operation of the motor might ignite a fire. Hope this helps.

[Binther]

Good information! I have spare pins and the punches to replace them, but this tells me more about why they might break. Thanks a lot!

[FredQ]

Glad it was helpful

[Island Girl]

We, too, are having a problem with our steps on our 2020 atlas. The first time, the pin was broken, fixed it. Now, the pin is intact, but the stairs are still down. You can hear the motor, but it's not picking up the steps.

We are leaving on a cross country trip tomorrow and of course, the stairs won't go up. We will strap them up until we can get to spokane airstream, (spokane, because we will be there 10 days),
but does anyone know how to override the safety switch? It continues to beep. I can't have that thing beeping for 9 days of driving!!

[FredQ]

On firefly panel, top edge, will be message that stairs are down and an option to silence alarm. You will need to do this each time you restart the RV

[Mark J Mog]

I also have a 2021 Atlas, the steps work only when it wants to work, Lippert is sending me a mew control module, they are shipping it from Europe, 5 t0 6 weeks.
Do you know where the 15amp fuse is located?? I haven't been able to find it.

[wts]

Reach out to FaceBook group that is dedicated to the Atlas. Great people who will solve this for you. It is a private group but easy to find and well worth joining

[FredQ]

Originally Posted by wts

Hi We have a 2021 Atlas that the stairs won't retract. Open door buzzer comes on. Stops after a while. Shut door. Stairs stay down. Toggle step hold switch on and off, no change. Checked all fuses in main fuse area as none labeled for steps. Any ideas?

I am now experiencing a new issue where the stairs go fully up or down but the buzzer/alarm and the motor continue to operate for an additional 30 seconds. Somewhere a contact is not closing to indicate completion of the cycle up or down. Thoughts?