Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-25-2021, 03:46 PM   #21
2 Rivet Member
 
Binther's Avatar
 
​2020 Atlas​
Greensboro , North Carolina
Join Date: Apr 2020
Posts: 41
Steps - shear pin

Just seeing your post. I've not had a pin actually break, but I've had some intermittent failures. On those occasions I've opened/closed the door several times until the steps retract fully. I just learned that there are two electrical contact buttons on the inner edge of the door that make contact with two buttons on the chassis, and that sometimes they may be dirty or they may stick. You could press those and make sure they're fully extended.
Binther is offline   Reply With Quote
Old 04-25-2021, 10:40 PM   #22
wts
WTS
 
2021 Atlas
Winter Park , Florida
Join Date: Oct 2019
Posts: 62
Yes.
wts is offline   Reply With Quote
Old 04-26-2021, 12:42 PM   #23
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 692
Blog Entries: 1
Quote:
Originally Posted by FredQ View Post
I have a one week old Atlas and have experienced the failure of the steps to retract twice!The dealership told me this is the result of a shear pin attached to the stairs breaking.I have to get under the chassis, left of the steps and reach up to a locking pin, pull it away from the steps, push the steps up to closing and release the pin to hold the steps in place. We have always waited for the steps to fully deploy before stepping, yet despite this precaution we have two failures. This may be a design flaw.
Hi FredQ,*

Congratulations on your new Atlas. We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Old 05-02-2021, 03:19 PM   #24
1 Rivet Member
 
2021 Atlas
Ft Myers , Florida
Join Date: Apr 2021
Posts: 5
Appears there is an indicator switch which turns off the motor for the retractable stairs. If the switch is not working and thus the motor continues running, the shear pin is broken to stop the motor. This is the apparent root cause to my stairs and the solution is to replace the switch.
FredQ is offline   Reply With Quote
Old 05-03-2021, 03:48 PM   #25
2 Rivet Member
 
Binther's Avatar
 
​2020 Atlas​
Greensboro , North Carolina
Join Date: Apr 2020
Posts: 41
Indicator Switch?

Hi-Interesting, as much as I've tried to research steps problems/solutions, I haven't heard about that switch. I did hear that there is some kind of reset that can be done, maybe that has something to do with this switch. Do you know where it's located? Any other tidbits would be appreciated! Thanks.
Binther is offline   Reply With Quote
Old Today, 02:24 PM   #26
1 Rivet Member
 
2021 Atlas
Ft Myers , Florida
Join Date: Apr 2021
Posts: 5
The 'limit' switch is located between step one and step two . It is found toward the back wall on the right side and has a black covering. It detects when the stairs are full up or down, apparently by detecting the pressure on the steps, In my case, the wires to this limit switch had separated from it, leaving the motor running, and ultimately breaking the shear pin. A good safety feature as the continuous operation of the motor might ignite a fire. Hope this helps.
FredQ is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Atlas Owners? or Anyone with Atlas knowledge foleyx4 Airstream Motorhome Forums 10 01-20-2020 02:42 PM
adding stairs to 1978 Argosy 6.7 paddle whisp All Argosy Trailers 5 07-19-2015 02:43 PM
Goin' down, down, down... Aironius Axles 12 08-23-2014 08:09 AM
horn, heater, mirrors and stairs not working Scott bono Electrical - Systems, Generators, Batteries & Solar 4 02-19-2013 10:09 PM
Spiral Stairs RLS The Pet Forum 9 01-21-2011 12:41 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 06:10 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.