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Old 05-21-2021, 08:24 AM   #1
2 Rivet Member
 
1975 27' Overlander
2019 Basecamp
Troy , MI
Join Date: Jan 2019
Posts: 25
2019 Basecamp Airstream warranty issues

Hi All,
Recently purchased a new Airstream 2019 basecamp X, and are really enjoying it. We had a few issues with it like most things, and one being with the rock guards vibrating during travel and rubbing against the main body of the trailer, and braking one bracket. Returned it to the factory a second time in ohio for warranty repair, and hopefully they did a redesign on the rock shields, as require much more support or thicker material to prevent the resonance vibration at highway speeds. Will see if they made a quality repair this time or just replaced parts again without addressing the issue. I am curious of others feedback as to the quality of the factory service they recieved, and if they were satisfied. If not satisfied is there another recourse of action to take, as informed them of the issue when I returned it. ??? Just got off the phone with Airstream and apparently they just replaced the shields with a new heavier bracket, and really didn't address the vibration issue. Guess I will have to use my mechanical engineering expertise and repair the problem myself. May market the fix and make some $$$...let me know if any others have had similar experiences with their trailersand new basecamps...thanks.
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