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Old 01-03-2017, 05:45 PM   #1
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New PROVEN INDUSTRIES hitch lock... can't make it work

OK, I know that I should just patiently wait until tomorrow morning when the company is open and give them a call... but dang, my $310 Proven Industries hitch lock just arrived via UPS and the darned thing won't go on the Airstream hitch.

Yep, the packing list shows that I ordered the right hitch, but the thing simply will not go onto the hitch. There is no marking that I can find on the hitch to verify that they shipped the Airstream model

Anybody else have this problem? Shouldn't this thing just slip on and lock right up?

Good thing I'm not camping, 'cause I wouldn't be a happy camper?

Rob
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Old 01-03-2017, 06:06 PM   #2
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Is this the lock?

https://youtu.be/nyOHa1TZXXo
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Old 01-03-2017, 06:37 PM   #3
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Yep, well, it's the "Airstream version" of that lock. Here it is: http://provenlocks.com/products/mode...tream-couplers

Rob
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Old 01-03-2017, 06:47 PM   #4
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Gotta say - the pic they provide of the Airstream-only snout doesn't look at all like my AS trailer snout....

Does this pic look like your AS?

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Old 01-03-2017, 06:52 PM   #5
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Originally Posted by SteveSueMac View Post
Gotta say - the pic they provide of the Airstream-only snout doesn't look at all like my AS trailer snout....

Does this pic look like your AS?

Attachment 277610
Yes, that's it.
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Old 01-03-2017, 06:52 PM   #6
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Actually, I take that back....I guess it DOES look like my AS snout....it wouldn't work with mine because of the hitch I use (which stays attached).

My apologies. I did notice on their site they say the AS version doesn't allow you to put the chains in (like the video that was shared earlier).

🤔

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Old 01-04-2017, 11:00 AM   #7
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Problem solved

The problem is solved, and the Proven Industries lock is on!!

This morning, I called Proven Industries support and talked with Jill. She was both pleasant and competent. So, after sending a few photos and measurements, we determined that the coupler was "overstamped" on the right (curb) side. Too much metal on that side wouldn't allow the lock housing to go into position. So, using my trusty angle grinder, it took all of about five minutes to get the right side to match the left, and - woo hoo - the lock assembly fits perfectly.

I'm confident that Proven Industries has one of the best hitch locks available, and their support was clearly interested in helping... kudos to them... 'specially Jill!

Rob
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Old 01-04-2017, 11:26 AM   #8
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But can you get it off now?

Kelvin
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Old 01-04-2017, 11:48 AM   #9
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Originally Posted by KJRitchie View Post
But can you get it off now?

Kelvin

Hmmmmmm...
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Old 01-04-2017, 12:15 PM   #10
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Do your modifications effect their warranty, liability and otherwise?
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Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
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Old 01-04-2017, 12:24 PM   #11
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Do your modifications effect their warranty, liability and otherwise?
Oh, no. The 'grinding' was done to the top edge of the right side of the Airstream's coupler. It was only between fifteen and twenty thousanths.
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And some stuff

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"The Black Swan": https://www.flickr.com/photos/rfpd30...57648991024725
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Old 01-04-2017, 06:55 PM   #12
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Quote:
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Do your modifications effect their warranty, liability and otherwise?

Wise guy... 😀
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Old 01-04-2017, 07:16 PM   #13
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So you had to grind on your hitch to get their lock to fit? Pretty sure that's a deal breaker for me.

Mike
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Old 01-04-2017, 07:49 PM   #14
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Quote:
Originally Posted by RFP View Post
The problem is solved, and the Proven Industries lock is on!!

This morning, I called Proven Industries support and talked with Jill. She was both pleasant and competent. So, after sending a few photos and measurements, we determined that the coupler was "overstamped" on the right (curb) side. Too much metal on that side wouldn't allow the lock housing to go into position. So, using my trusty angle grinder, it took all of about five minutes to get the right side to match the left, and - woo hoo - the lock assembly fits perfectly.

I'm confident that Proven Industries has one of the best hitch locks available, and their support was clearly interested in helping... kudos to them... 'specially Jill!

Rob
Glad to hear it. I love my Proven Industries lock. If they steal my AS, they won't be using the coupler to do it.
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Old 01-05-2017, 06:21 AM   #15
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So you had to grind on your hitch to get their lock to fit? Pretty sure that's a deal breaker for me.

Mike
It seems to me that it would be a shame to allow my experience to cause you to not consider the Proven Industries lock. Here's my thinking...

1. My Airstream's coupler is a freak! All the couplers are metal stampings and it's clear that mine was stamped in such a way that the upward-turned edge on the right side was too "tall."

2. Even on my "freak" coupler, the fix was super-simple and quick. Let me say it again, only a very small amount og metal had to be removed: twenty-thousandths of an inch or less.

3. The Proven Industries lock is a superior product; perhaps the best tongue lock on today's market.

Think it over.

Rob
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Old 01-05-2017, 09:01 AM   #16
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New PROVEN INDUSTRIES hitch lock... can't make it work

I think the tolerances are very tight because the lock is designed to stay on even if the coupler latch lock is defeated.
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Old 01-05-2017, 12:34 PM   #17
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I think the tolerances are very tight because the lock is designed to stay on even if the coupler latch lock is defeated.
Right you are, defeating the coupler lock is not really going to help a potential thief to steal your trailer... not at all. Yes, the fit is 'snug' and quite precise. The lock itself must weigh ten pounds, it's a rock-solid deterrent.
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Old 01-05-2017, 01:49 PM   #18
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Coupler Lock Won't Deter Theft

Quote:
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Right you are, defeating the coupler lock is not really going to help a potential thief to steal your trailer... not at all. ... it's a rock-solid deterrent.
A good coupler lock helps deter 'honest' people, but check out this video. These guys don't even try and defeat the coupler lock.

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Old 01-05-2017, 01:55 PM   #19
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Rob,

Does your coupler latch close completely around the fake ball on the lock? Mine won't. They told me to insert it sideways then turn it while the coupler is in the x,oases position. This doesn't work either. So on mine, the coupler latch doesn't close, but it seems to be locked in place very well and sturdy even without a complete closure around the fake ball.


Also, I agree, the chains pose a big risk. I also purchased a brahma wheel lock which is great, easy to install and I think provides further deterrent to theft.

I also have a hidden spot trac gps tracker that I love. $90 a year and it sends me a text and email every day letting me know the unit is still where I left it. If it moves a all, it immediately send me a text that the AS is on the move and will allow tracking.

I am taking these precautions as I have to store it in a public storage place 20 miles from my house, until we get a garage built at the house that will keep the AS.

I figure this three pronged strategy will keep her safe and deter most.


Thx
Troutboy, aka Rich
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Old 01-05-2017, 04:09 PM   #20
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Rob,

Does your coupler latch close completely around the fake ball on the lock? Mine won't. They told me to insert it sideways then turn it while the coupler is in the x,oases position. This doesn't work either. So on mine, the coupler latch doesn't close, but it seems to be locked in place very well and sturdy even without a complete closure around the fake ball.
[ snip ]
Yes, Rich, it does close completely... it was 'fussy' a time or two, but I think the problem was 'pilot error.'

Rob
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