 |
04-11-2012, 10:34 AM
|
#1
|
Rivet Master  
2011 31' Classic
Nellysford
, Virginia
Join Date: Mar 2011
Posts: 1,067
|
Hensley=Customer Service
I just got good news. I'd like to share. Our haha worked great. I took it apart for Spring Lubrication and found a crack in the weld at the base of the ball. After consultation with Hensley Home, I shipped the orange part back for repair, understanding there would be no charge under my Lifetime Warranty. This morning I got the news that the factory is going to send me a brand new orange part rather than make a repair on my old, faded orange part. How nice! They didn't have to do that. Now I don't have to do the refurb. I had planned (after looking at moosetag's post, of course). Another example of great customer service for Airstreamers, right up there with Zip Dee and Fantastic Vent, among others I'm sure you all will name. Let's go 'streaming!
__________________
Greg Heuer, Spirit of Virginia Airstream Club
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax - Sierra Blanca
TAC VA-18 | Life Mbr ACI 1927 - Spirit of Virginia Club | AIR 53869
|
|
|
|
04-11-2012, 11:08 AM
|
#2
|
Rivet Master
2018 27' Flying Cloud
Panama City Beach
, Florida
Join Date: Oct 2007
Posts: 612
|
Great news. I found the same superior customer service with Barker Mfg. on the Power Jack. Thanks for sharing. Russ
__________________
Russ and Linda
2018 Flying Cloud 27'
2012 F250 Powerstroke 6.7
AIR#24440 WBCCI#11740
|
|
|
|
|
04-11-2012, 12:34 PM
|
#3
|
|
"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
|
Hensley
Fantastic Vent
Zip-Dee
Barker
Best Converter
Lewster
Inland RV
Dexter Axle...they just warranted a set of brake shoes after 3yrs.
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
|
|
|
|
|
04-11-2012, 01:18 PM
|
#4
|
4 Rivet Member 
2001 25' Safari
London
, Ontario
Join Date: Feb 2007
Posts: 299
|
Agreed...my experience with Hensley has been nothing but first rate -- well beyond what their warranty calls for.
__________________
Gary & Debbie
2001 Safari 25 SS
2011 Chevy Traverse 3.6L AWD • Hensley • DirecLink • McKesh
Set-up by Can-Am RV
|
|
|
|
|
04-11-2012, 10:37 PM
|
#5
|
4 Rivet Member
2012 25' FB Eddie Bauer
Eugene
, Oregon
Join Date: Sep 2010
Posts: 411
|
Fantastic to hear and thanks for posting this; so often we don't hear when things go right!
|
|
|
|
|
04-12-2012, 11:57 AM
|
#6
|
Rivet Master
2011 31' Classic
Nellysford
, Virginia
Join Date: Mar 2011
Posts: 1,067
|
@ Russ (Luckducks) - Who is your contact at Barker. I sent them an email to the general address asking about replacement fiber gear and switch a number of days ago. No response to far > next step?
__________________
Greg Heuer, Spirit of Virginia Airstream Club
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax - Sierra Blanca
TAC VA-18 | Life Mbr ACI 1927 - Spirit of Virginia Club | AIR 53869
|
|
|
|
|
04-12-2012, 11:59 AM
|
#7
|
|
"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
|
Quote:
Originally Posted by Silver Otter
@ Russ (Luckducks) - Who is your contact at Barker. I sent them an email to the general address asking about replacement fiber gear and switch a number of days ago. No response to far > next step?
|
Phone call, they were very helpful ear to ear.
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
|
|
|
|
|
04-12-2012, 03:31 PM
|
#8
|
Rivet Master
2011 31' Classic
Nellysford
, Virginia
Join Date: Mar 2011
Posts: 1,067
|
OK, phone is next. THANKS!
__________________
Greg Heuer, Spirit of Virginia Airstream Club
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax - Sierra Blanca
TAC VA-18 | Life Mbr ACI 1927 - Spirit of Virginia Club | AIR 53869
|
|
|
|
|
04-17-2012, 02:13 PM
|
#9
|
Rivet Master
2011 31' Classic
Nellysford
, Virginia
Join Date: Mar 2011
Posts: 1,067
|
Installed Update: New orange part arrived yesterday, installed in the afternoon. Hitched up and pulled this morning. Everything working like charm. End of tale.
__________________
Greg Heuer, Spirit of Virginia Airstream Club
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax - Sierra Blanca
TAC VA-18 | Life Mbr ACI 1927 - Spirit of Virginia Club | AIR 53869
|
|
|
|
|
04-17-2012, 04:31 PM
|
#10
|
|
"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
|
Excellant.... 
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
|
|
|
|
|
04-17-2012, 06:01 PM
|
#11
|
4 Rivet Member
2012 27' FB International
Denver
, Colorado
Join Date: Feb 2012
Posts: 445
|
Really good news because we are going to be buying a Hensley! Thanks for sharing!
|
|
|
|
|
04-17-2012, 06:36 PM
|
#12
|
|
"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
|
Trailer
Anna,
Haven't seen any photo's yet, do you have your 30'?
Good choice on the haha, best peace-of-mind choice we made.
POI...their TruControl brake controller werks great too!!!
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
|
|
|
|
|
04-17-2012, 07:52 PM
|
#13
|
4 Rivet Member
2012 27' FB International
Denver
, Colorado
Join Date: Feb 2012
Posts: 445
|
Quote:
|
Originally Posted by ROBERT CROSS
Anna,
Haven't seen any photo's yet, do you have your 30'?
Good choice on the haha, best peace-of-mind choice we made.
POI...their TruControl brake controller werks great too!!!
Bob
|
Not yet Bob!!! Hoping soon. Will keep you posted for sure. I am chomping at the bit!!!
|
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Linear Mode
