SeaLevel, that is an unfortunate situation. I spent several years in the auto business in the shop as a mechanic but saw the good and bad salespeople.
A few years ago my son was in auto sales at a high volume Mazda dealer. He prided himself on knowing the product and following up with customers. Unfortunately he was in the minority and eventually moved back here and now sells mattresses. Turns out he makes more money now than he did in auto sales.
Dealerships have trimmed the bonus structure to the point that fewer salesman are well trained / willing to spend time answering questions. It’s a very unfortunate situation. The fact you found GM dealers with better knowledge is a testimony to how they treat their salespeople.
By the way, RAM finally fixed their online payload by VIN tool so you will see the actual door sticker number on the website. That wasn’t the case when we bought our 2019 RAM 1500
. Online said 1840 lbs. but door sticker was 1220. Dealer promised us 1840 for our new GT. It took us 7 months to get FCA to take the truck back and give us a 2500 (with 2940 lbs. payload).
Hope you find what you’re looking for!