We bought a tuft and needle. Great customer service. I didn't like the product. Donated it and got a refund. Wrote about my experience in detail here:
Mattresses are such a personal thing -- everyone's experience on a given mattress will be different due to their height, weight, sex, build, sleeping style, partner, etc. Reviews based on others' mattress preferences are mostly meaningless since those people are not you. The only way to know whether you'll like it is to try it.