Manual stabilizing jack

[Treeman]

My stabilizing jack works fine electrically but when I try to hand crank it after the other one hits the ground it wont budge either way.
I have been blocking it up so that it hits the ground first and I hand crank the other side. Any help? 2018 Globetrotter

[steverino]

Is this same electric jack used on the 2018 Classics? I find that if I run my jack down and one foot hits first, I carefully hit the switch until the other foot lands. There is an equalizing mechanism that accommodates uneven ground, and a clutch which releases when they are both down firmly. I release the switch just before the clutch slips (ie just before it makes the loud ratcheting noise)