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08-09-2020, 05:06 PM
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#1
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3 Rivet Member
2019 30' International
Austin
, Texas
Join Date: Dec 2019
Posts: 110
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Electric power jack problem
Well another 2019 International Serenity problem. The power jack barely works, starts to click with no upward movement. My guess stripped gears. Pulled out thee hand crank and it fell apart. Anyone have experience fixing the power jack/ is so can you share what i need to do?
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08-09-2020, 05:12 PM
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#2
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Rivet Master
2007 22' International CCD
Corona
, California
Join Date: Jul 2013
Posts: 9,180
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Electric power jack problem
Get it replaced under warranty. They are all built as fast and cheap as possible and occasionally you get a lemon.
If my OEM jack from 2007 ever quits, I’ll replace it with a better one myself. Sorry to hear you’re having problems with yours.
__________________
Rich, KE4GNK/AE, Overkill Engineering Dept.
'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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08-10-2020, 05:38 AM
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#3
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 19,977
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Quote:
Originally Posted by Powerrunner
Well another 2019 International Serenity problem. The power jack barely works, starts to click with no upward movement. My guess stripped gears. Pulled out thee hand crank and it fell apart. Anyone have experience fixing the power jack/ is so can you share what i need to do?
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Look at it this way...you now have the opportunity to do your first 'upgrade'.
Husky 82022
I poo-poo'd the remote control but it's been a really nice feature.
Plus, no gears to ware out.
Easy install.
Bob
🇺🇸
__________________
"You don't know where you've been until you leave, enjoy life" RLC
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08-10-2020, 06:03 AM
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#4
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Rivet Master
2012 25' FB International
Trent Woods
, North Carolina
Join Date: May 2013
Posts: 3,120
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I also installed the Husky..without the remote. The remote model uses power when not in use so it can respond to the remote. I did not want any parasitic load.
Are you certain that your gears are bad? I am not sure what fell apart in your post. Most often the failure is a bad ground. Airstream installs these so that the jack base contacts the trailer frame as the ground. Unfortunately, their method allows, corrosion and a bad connection. If you support the tongue, unbolt, clean it up, use some dielectric grease around the sides, you may find you have a good connection.
Larry
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08-10-2020, 07:23 AM
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#5
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4 Rivet Member
2013 27' FB International
2012 23' Flying Cloud
GVA
, British Columbia
Join Date: Aug 2010
Posts: 335
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Quote:
Originally Posted by Powerrunner
Well another 2019 International Serenity problem. The power jack barely works, starts to click with no upward movement. My guess stripped gears. Pulled out thee hand crank and it fell apart. Anyone have experience fixing the power jack/ is so can you share what i need to do?
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Might just be the momentum switch . Open up the plastic housing, one of the wire connectors might have come loose.
__________________
Laurence
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08-10-2020, 09:44 AM
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#6
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Scott Keller
2020 25' Flying Cloud
Medford
, New Jersey
Join Date: Oct 2009
Posts: 9
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i have a 2020 AS FC 25FB- Mine tongue jack stopped my first day out of my first trip! i replaced on the road with a more robust jack- I believe that I paid $270 for it. Works really well. Sorry to hear that you are having issues. i remember how frustrating it is as it happened to me 2 months ago.
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08-10-2020, 09:51 AM
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#7
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Moderator
2004 30' Classic Slideout
Fenton
, Missouri
Join Date: Mar 2002
Posts: 10,401
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Since your under warranty I'd have the dealer address it. Once it goes out of warranty and if it fails, I'd dump it too. I also took the Husky route putting in the 5,000 lb lift model. I find it very comforting to use on my Classic Slide out with it's heavy hitch weight. Ball and screw technology which is used by many businesses owners that need reliability in their lifting systems. One of the best features is the Husky jack costs less that the OEM jack that Airstream uses.
Jack
__________________
Jack Canavera
STL Mo.
AIR #56 S/OS#15
'04 Classic 30' S.O.,'03 GMC Savana 2500
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08-10-2020, 10:02 AM
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#8
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Rivet Master
2017 26' Flying Cloud
Tampa
, Florida
Join Date: Feb 2017
Posts: 7,620
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After the Attwood jack left me stranded (Truck in the air, won't go down, I can't unhook, I can't drive away.) I switched to the Husky 5000. Now it's developed an issue where the up switch quits, at first I thought "overheat", but no. If I start down then flip to up it works. I figure a backup is the remote.
One thing for sure, don't open the Husky 5000, it's packed with circuit boards and wiring harnesses.
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08-10-2020, 10:40 AM
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#9
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Rivet Master
2007 20' Safari
Old Orchard Beach
, Maine
Join Date: Sep 2014
Posts: 509
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If it doesn't work at all, the ground wire at the battery is probably not connected.
__________________
Marty Womer
Old Orchard Beach, Maine
Trailer name: Quarantina
2019-2022 President, Northeast Mountaineers Airstream Club
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08-10-2020, 10:47 AM
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#10
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Rivet Master
2012 25' FB International
Trent Woods
, North Carolina
Join Date: May 2013
Posts: 3,120
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Quote:
Originally Posted by MaineStreamer
If it doesn't work at all, the ground wire at the battery is probably not connected.
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He said it clicks and, on my trailer, there is no ground wire at the battery for the jack, the ground is through the frame. There is Positive connection at the batter, fused along the post of the jack.
Larry
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08-10-2020, 10:53 AM
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#11
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4 Rivet Member
1964 22' Safari
1993 25' Excella
Flagler Beach
, Florida
Join Date: Mar 2018
Posts: 317
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Quote:
Originally Posted by Powerrunner
Well another 2019 International Serenity problem. The power jack barely works, starts to click with no upward movement. My guess stripped gears. Pulled out thee hand crank and it fell apart. Anyone have experience fixing the power jack/ is so can you share what i need to do?
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time for new jack......be safe
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08-10-2020, 11:10 AM
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#12
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Quote:
Originally Posted by Powerrunner
Well another 2019 International Serenity problem. The power jack barely works, starts to click with no upward movement. My guess stripped gears. Pulled out thee hand crank and it fell apart. Anyone have experience fixing the power jack/ is so can you share what i need to do?
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Hi Powerrunner,*
We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com
Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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08-10-2020, 11:27 AM
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#13
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2 Rivet Member
2017 27' Tommy Bahama
Narragansett
, Rhode Island
Join Date: Oct 2016
Posts: 45
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OEM Jack Problems
I too had trouble with my Atwood (Dometic) pier jacking my 2017 27FB Tommy Bahama. Replaced under warranty during first year when gears were stripped like yours. Then replaced again the next. The manual jack handle wouldn’t work either— the jack was jammed. Jackson Center approve a better Replacement of another brand. No problems last two years. Hope your problem is resolved.
__________________
2017 Tommy Bahama 27FB
2016 GMC Yukon XL
“Attitude is a little thing that makes a big difference” - Winston Churchill
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08-10-2020, 11:44 AM
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#14
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2 Rivet Member
2022 27' International
Clayton
, North Carolina
Join Date: Aug 2007
Posts: 79
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What brand is your power jack?
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08-10-2020, 12:56 PM
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#15
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Rivet Master
1977 Argosy Minuet 6.0 Metre
1973 21' Globetrotter
1975 26' Argosy 26
Vista
, California
Join Date: Sep 2006
Posts: 589
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I bought a $100 jack at Walmart.com no problems for over 2 years,
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08-10-2020, 03:01 PM
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#16
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1 Rivet Member
2020 30' International
JBLM
, Washington
Join Date: Jul 2020
Posts: 17
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Powerjack problem
I feel your pain! I too have a non-functional power hitch jack on my International Serenity (2020), after just a few months of usage. Unlike with yours, I get no sound whatsoever from the jack. Luckily, the manual crank is working well for me (with lots of muscle effort). After ensuring that neither the battery nor the fuse were the problem, I'm now just waiting for my service appointment at the dealership to replace the motor (most likely problem per the Airstream customer support line). I'm just glad it's still under warranty.... Good luck to you!
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08-10-2020, 05:22 PM
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#17
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2 Rivet Member
2015 28' International
Portsmouth
, Virginia
Join Date: Jul 2018
Posts: 27
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My power hitch jack will not work if the batteries are placed in storage. Mine will only work if I push the button to “ In Use”.
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08-10-2020, 05:39 PM
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#18
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3 Rivet Member
2019 30' International
Austin
, Texas
Join Date: Dec 2019
Posts: 110
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Thanks everyone. Just to be clear there is power to the jack, the motor works, it try’s to raise but just clicks (to me sounds like stripped gears) if i turn it on and off sometimes it will continue to raise a bit then more clicking. For now, i am surcharging the 5000lbs jacks as recommended by others (thanks to all) and I will seriously plan to replace the jack. But first the AS dealer agreed to see me this week (Aug 13) to fix the unit since this is still under warranty. As I am handy, if I am not happy with the fix/replacement by the AS dealer I will just order me a new one and replace it myself.
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08-11-2020, 12:39 AM
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#19
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1 Rivet Member
2008 16' International
Burlingame
, California
Join Date: Nov 2016
Posts: 6
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see if the dealer will issue a credit for you, use for service. Then go buy the Husky, the 4500 is plenty, and has a nifty power cord holder in the back. Will have to mount sideways tho'.
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08-11-2020, 05:42 AM
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#20
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 19,977
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Sideways?
Why...is the tongue shorter on the newer AS's?
Bob
🇺🇸
__________________
"You don't know where you've been until you leave, enjoy life" RLC
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