We have a 2004 Safari and had a problem with our latch not working properly. I made the mistake of using the stabilizing jacks to level the trailer. It caused the frame to bow just a bit and therefore the latch would not engage correctly. Now we use blocks under the wheels. Works better. This may not be your problem, but it's an easy place to start. Good luck.
i don't think you have jacks. stabilizers are NOT to be used to lift the trailer as they will bend the body. i believe they lift the body and not the frame.
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Ricky
2012 F150 Super Crew 5-1/2' bed Ecoboost 4x4 3.73 elec. lock diff. Propride hitch
give life. kidney & pancreas transplant 9/9/06
Ingrid-my unofficial '"World's Oldest Streamer" 1909-2008 R.I.P.
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