Originally Posted by SteveSueMac
Yes I have - first year in my (then) brand new 2012 Cloud - found I could be "locked" INSIDE the trailer without having any locks on. I'm not sure now how I got out of the situation but it was tops on my list of items to have addressed at the factory after year 1. They made several adjustments to the door for both fit and locking mechanism.
I have since had JC install an emergency exit door in the bedroom so there are doors on two corners (rear curb, front street). That was for true emergency exit purposes not just a stuck lock - though that too could be an emergency if it never catches....
As yours is new, I'd recommend calling the factory and having them take care of it or help your local dealer figure it out.
I actually went to the dealer last week and he found that Airstream had stripped two of the screws that hold the inside plate in place. When the plate got lose it allowed the fork of the door latch to come off the mechanism that opens the jaws. Unfortunately you cannot get access to it when you are inside the trailer because the screen door covers it.
Since I got to stand there and play with the lock while they were getting parts I found there is a little square piece of metal under the jaws. When you push it down it trips the jaws. It is possible to get to it (barely) inside the trailer and trip the jaws of the lock (tried it this weekend).
This is something Airstream should place in their manual with instructions and pictures.