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Old 07-08-2020, 08:42 AM   #1
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2020 16' Basecamp
Palm Springs , CA
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Door lock stuck

Heya- it seems the lock to our side door is stuck in the locked position. Neither key will turn to the unlocked position (we’ve been crawling in the back door since this happened last night)

Is this common? We are on the road so any diy fixes would be appreciated ?

Thanks!
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Old 07-08-2020, 01:29 PM   #2
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Originally Posted by Victor Stone View Post
Heya- it seems the lock to our side door is stuck in the locked position. Neither key will turn to the unlocked position (weíve been crawling in the back door since this happened last night)

Is this common? We are on the road so any diy fixes would be appreciated ?

Thanks!
Hi Victor Stone,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.


Thank you.*
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Old 08-16-2020, 11:10 AM   #3
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I hope you've solved the problem by now -- but did you try pushing (or perhaps pulling) on the door before and during the rotation of the key?
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Old 08-16-2020, 11:33 AM   #4
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If your stabilizer jacks are down, have you tried to reduce the pressure on them? You may have torqued the frame which is hanging up the lock. Worth a try since I've seen this happen before.

Jack
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Old 08-17-2020, 11:48 AM   #5
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Quote:
Originally Posted by Basecamp19 View Post
I hope you've solved the problem by now -- but did you try pushing (or perhaps pulling) on the door before and during the rotation of the key?
Appreciate the question and suggestion. The key would not turn even when the door was swinging open.

It was stuck for well over a month and then all of a sudden, it just started turning/working just fine a few days ago.

This is massively unfortunate because Iím about to take it in for servicing in 2 days so (of course) they canít fix it if it isnít broken - but clearly thereís something wonky going on so weíll see.
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Old 08-17-2020, 11:52 AM   #6
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Quote:
Originally Posted by jcanavera View Post
If your stabilizer jacks are down, have you tried to reduce the pressure on them? You may have torqued the frame which is hanging up the lock. Worth a try since I've seen this happen before.

Jack
Appreciate the effort to try and solve it, like I said above, the key was not turning even when the door was swinging open when opened from the inside.

This was happening in every configuration possible including needing to scramble into it at a gas pump so we could use the bathroom.
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Old 10-25-2020, 11:43 AM   #7
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Same recently happened to our 2017 AS. The upper lock just wouldn't turn to the unlock position. Just as the locksmith and I were thinking about breaking out a window, the locksmith produced a big wooden mallet. He began striking the lock area as I kept working the key. It opened. I took off the interior plate. The lock worked. I put the plate back on. The lock worked perfectly. Our AS dealer has a two month wait time so here's to hoping we don't get locked out on the road. Any suggestions would be appreciated.
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Old 10-26-2020, 10:25 AM   #8
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When the cylinder is working it's a good idea to squirt (dry) graphite into the lock and working the key in and out to try to get the graphite into the pin sleaves and between the pin splits.
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Old 10-26-2020, 11:14 AM   #9
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Our lock was getting harder and harder to open.
i sprayed a dry lube inside ( don't use oil based as it will collect dirt quickly)

well, it now opens up very easily, even better that the day 1 state
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Old 10-26-2020, 11:35 AM   #10
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Our lock was getting harder and harder to open.
i sprayed a dry lube inside ( don't use oil based as it will collect dirt quickly)

well, it now opens up very easily, even better that the day 1 state
Same here. I used a graphite powder to lubricate my door locks, and now they work perfectly.
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Old 10-26-2020, 08:14 PM   #11
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2021 16' Bambi
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2021 Bambi Lock

We have a 2021 Bambi & have been having problems with our door not shutting properly where the ďmasterĒ key isnít able to lock without a lot of fighting the door & many choice words before itís finally locked. We pushed & pulled on the door more times than not! My question, is it possible to have a new lock such as this installed??? If so, who would I seek out? Would it have to be an Airstream person? Could a regular locksmith do it? Would he/she be able to obtain such a lock? Thanks for any input!!!
IF pic canít be seen, itís a lock similar to what Ford has on their trucks for keyless entry.
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Old 10-27-2020, 09:46 AM   #12
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Replacement Lock?

I share your thoughts. Sometimes it works, other times it doesn't. The AS lock has a "Rube Goldberg" design that is prone to failure and costs many times more than simpler, more elegant designs. I have been looking at replacements but they appear to require significant, irreversible changes to your door and door jamb. Before I break out my Dremel, I am hoping someone posts their solution.
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