Daylight through entry door seal on New 27FB

[Troutboy]

Thanks Bud. I'm in Colorado, so a trip to JC is a bit of a pain, but maybe I need to consider it.

[Rocinante]

You should not have to travel to JC to get this fixed. Our dealer had no trouble resolving the same issue for us.

[Mollysdad]

Originally Posted by paiceman

fortunately, the technicians working in the service facility at JC are somewhat anal when it comes to our trailers and are focused on "making it right" when they work on them.

That's fantastic to hear. Maybe we should hope Thor doesn't hear us. It's easy to question my decision to get an Airstream after daily problems are discussed on the forum...as well as the agony of dealer service.
The last service center with the "We can make it better" attitude was when my National MH was new.

[Troutboy]

Further update on door:

Dropped off on 7/11, today the dealer called and said they finally were able to speak with JC about my door and get a resolution on what needs to happen.

Apparently they have to remove the door, drill out the hinge holes to allow further adjustment and then re-hang the door. According to dealer, they have never seen a door this far out of alignment and AS confirmed it, so this is the next approach to make it air tight.

They said it should be done by Tuesday next week...... let's hope so. We have a big trip coming up in mid august.

[AWCHIEF]

Two points
Airstream QA seems to be at a new low. An in depth and thorough predelivery inspections by both the dealers and most importantly new buyers should be done. Airstream claims they leak check every trailer before it rolls off the line. Not sure I believe that.
A unit with major flaws such as this should never be allowed to leave the factory and new owners should never except delivery or write that final check with obvious defeats.

[Troutboy]

I spent 4 hours looking over the rig. It was my first one so I'm not super experienced. I was under it, they gave me a ladder and I was on top of it etc.

This issue was discovered due to being parked at a specific angle and the morning sun coming into the trailer while camping.

Even after owning this for 6 months, storing outside in very rainy weather, no water ever entered the rig as the gap is on the top edge under the "gutter".

The only way I would have found this during inspection is if I had someone inside the rig watching for light as someone with a high power flashlight went around the door seal on the outside. If I ever buy one again, I will do that for sure.

I also would recommend that anyone still under warranty do the same with the flashlight.

I also wondered about the leak test. There is no way this rig passes a leak test if done. Air would be looking out like a sieve.

[Mike G]

Originally Posted by AirDFW

We have a week old 27FB International. I can see daylight around portions of the entry door while latched closed. This improves when I lock the deadbolt.

Is this normal? I expected a tight seal that put into use the gasket around the door. Thoughts?

As a newbie could also use help with the warranty process. (If this is not m, in fact, normal) Can I bring the trailer to any certified Airstream dealer? Bought at Leisure Time in OKC but Vogt is closest to me in Dallas.

Thanks!

I've got exactly the same problem on my brand new 2018 27' FB Flying Cloud. The door is not sealing properly, and is hard to latch. We basically have to slam it shut, but we can still see daylight through the lower portion. We've also had the deadbolt get stuck in the retracted position. It's in for warranty work right now, and I'm hoping they get that sorted out. I'm in Calgary, but lived in Dallas for four years, and Vogt seemed like good people. Any Airstream service outlet can do the work.

[Mike G]

Originally Posted by Mike G

I've got exactly the same problem on my brand new 2018 27' FB Flying Cloud. The door is not sealing properly, and is hard to latch. We basically have to slam it shut, but we can still see daylight through the lower portion. We've also had the deadbolt get stuck in the retracted position. It's in for warranty work right now, and I'm hoping they get that sorted out. I'm in Calgary, but lived in Dallas for four years, and Vogt seemed like good people. Any Airstream service outlet can do the work.

And, I'm glad this is being looked at now- The way the door is now would be problematic during Calgary winters!

[Troutboy]

To close out my door issue, the good news is it's finally fixed. The bad news was that it took over 1 month. 3 weeks in they called to say it was fixed,,I drove out to pick it up, upon inspection, I could still see daylight through the crack. All they did was realign the door����. They didn't even bother to check to see if the light was still coming in. I had the tech come out and showed him, and told him, they need to check this and make sure there is no light before I come back.....

A week later, they called and when I wen to pick it up, it was good. They had to remove the door, hinges, etc, and redrill and re-align. We took it out over Labor Day and it worked well and was sealed properly....

I will say that they did fix a few other items on my list, minor issues, and the fixes were well done. In addition, they scoured the inside of my unit while they had it and made 4 other fixes/adjustments that I hadn't yet found, so that was good.

[wulfraat]

Back on the road - woohoo! Glad they finally got everything sorted out.