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Old 01-10-2017, 02:44 PM   #21
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Regarding the warranty question, it looks like you are right. I know that when we were shopping we saw, in black and white, that certain RV's we were looking at were warrantied only through the dealer who would have sold it to us. We were pretty shocked. But now, I can't find evidence of that, and upon looking at Winnebago, Jayco and Forest River, it seems all the warranties are factory warranties, same as Airstream. Different times limits on things and such, but still factory warranties good at any authorized dealer. So, I will stop making this claim, haha.

There are plenty of angst-filled threads here on AF regarding Airstream and quality control, or the lack thereof. Not much new I could say about it here.

Airstream trailers are semi-monocoque and definitely flex (twist?) to a certain degree. A healthy trailer doesn't sag from front to back, but may twist a little bit when parked on uneven surfaces or torqued by over-enthusiastic application of the stabilizers. WD bars can also contribute to torque on uneven ground if the TV is tilted one way while the trailer is tilted the other way. It's not a huge amount of flex, but it can be enough to make the door fit a little funky from time to time.

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Originally Posted by vito98103 View Post
Well, first, under federal law (Magnuson-Moss Act), any authorized dealer must provide warranty work regardless of where the unit (car, RV or --) was purchased when requested - though some dealers claim to not know that. And, they have to do the work in the order it comes in - not take their customers first.

Second, this would seem to indicate a failure of the factory quality-control process. How did this trailer get out of the factory in the first place? Most RV makers make lots of noise about their quality control and inspection processes, but some percent of units get out of the shop without any. And what about the dealer's pre-delivery inspection (PDI)? Guess, not so much.

Third, is the shell and frame on an Airstream really that flexible? So much for monocoque construction. If commercial airplanes (that actually are monocoques), the doors and windows would be popping out.
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Old 01-10-2017, 03:33 PM   #22
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Quote:
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. . .
Third, is the shell and frame on an Airstream really that flexible? So much for monocoque construction. If commercial airplanes (that actually are monocoques), the doors and windows would be popping out.
Aircraft are more flexible than you might think. They did built some with rigid wing structure which were soon made more flexible. The doors and windows didn't pop out but the wings broke off.
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Old 01-11-2017, 05:08 PM   #23
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Update for the group:

Part of this was my operator error. Learned here that the entry door has two levels of "closed": shut and slammed shut. With a good slam we get a much better seal. Still some daylight showing at the bottom of the door, which Randy at North Dallas RV is going to work on this week.
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Old 01-29-2017, 10:27 PM   #24
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Daylight

We have a little gap in our door in brand new 2016 Internation Signature 27FB too. It is under the lock. Started after we drove it. Door does not close as well anymore. We have to slam it pretty hard. Of course it is cold up here right now.
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Old 05-29-2017, 10:36 PM   #25
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AirDFW,

Did you get your fixed? How long did it take?

Second time out in our 2017 FC 23D. Unit level, no stabilzers, and saw daylight through top of door, sun shining right in. Door closed properly. Easily closes, latches and deadbolts. Replicated this at home as well. Pictures below.

It's under warranty, but wondering if this can be fixed on my own? Anyone have suggestions.....

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Also, someone above mentioned that it is still pretty water resistant. I would agree, as it's under the ledge in the top. We had light hail, blowing rain and snow this past weekend, and nothing ever made it in. Only when I blasted it with a hose washing did I get a little in.

Hate to put this in the shop just as the season is starting.
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Old 05-29-2017, 10:54 PM   #26
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Just watched the video, I will try the bend method myself, looks like it's more than 1/8.
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Old 05-30-2017, 01:25 AM   #27
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If under warranty, have your dealer fix it. We had exactly the same issue.
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Old 05-30-2017, 08:57 AM   #28
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Quote:
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If under warranty, have your dealer fix it. We had exactly the same issue.


How long was it in the shop?
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Old 05-30-2017, 09:14 AM   #29
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Quote:
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AirDFW,

Did you get your fixed? How long did it take?

Second time out in our 2017 FC 23D. Unit level, no stabilzers, and saw daylight through top of door, sun shining right in. Door closed properly. Easily closes, latches and deadbolts. Replicated this at home as well. Pictures below.

It's under warranty, but wondering if this can be fixed on my own? Anyone have suggestions.....

Attachment 286496
Attachment 286497

Also, someone above mentioned that it is still pretty water resistant. I would agree, as it's under the ledge in the top. We had light hail, blowing rain and snow this past weekend, and nothing ever made it in. Only when I blasted it with a hose washing did I get a little in.

Hate to put this in the shop just as the season is starting.
Do not let Airstream off the hook. The only way the can be expected to make improvements to their build quality and quality control is if customers make them aware and responsible for their sloppy construction.
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Old 05-30-2017, 04:21 PM   #30
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Quote:
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How long was it in the shop?


That will depend entirely on your dealer. The actual work probably took relatively little time given how often they apparently have to make this fix.
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Old 05-31-2017, 04:13 PM   #31
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Took a factory tech several hours to fix our door on our 2017 Classic.
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Old 05-31-2017, 11:34 PM   #32
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I have a '17 FC26U with a gap to the left lower portion of the door as well. I've had to have warranty work performed while on the road without issue. Although I purchased from Vought, I've decided to take the unit to Jackson Center for all warranty issues. I have a couple other issues and just prefer to take it to the factory.

Randy at North Dallas RV is good, but don't expect a quick turnaround. His lot is full. I've taken my '74 Argosy there. I think you have to pay out of pocket and seek reimbursement from Airstream for repairs performed outside of an Airstream dealership.
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Old 06-01-2017, 06:48 AM   #33
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Sounds like an easy fix. Our 27fb is new like yours. Great coach, isn't it! Keep in touch going forward with any issues. Tom
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Old 06-01-2017, 10:36 AM   #34
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Keep an eye on the forward storage door, too. Ours had a tendency to leak.
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Old 06-02-2017, 11:30 AM   #35
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Quote:
Originally Posted by Troutboy View Post
AirDFW,

Did you get your fixed? How long did it take?

Second time out in our 2017 FC 23D. Unit level, no stabilzers, and saw daylight through top of door, sun shining right in. Door closed properly. Easily closes, latches and deadbolts. Replicated this at home as well. Pictures below.

It's under warranty, but wondering if this can be fixed on my own? Anyone have suggestions.....

Attachment 286496
Attachment 286497

Also, someone above mentioned that it is still pretty water resistant. I would agree, as it's under the ledge in the top. We had light hail, blowing rain and snow this past weekend, and nothing ever made it in. Only when I blasted it with a hose washing did I get a little in.

Hate to put this in the shop just as the season is starting.
Troutboy,

Congratulations on your new 2017 FC 23D! Sorry to hear about the adjustment issue you're having with your entry door. Since each trailer is handbuilt, it's not uncommon for things to need minor adjustments after the first few uses. This is covered under our factory warranty through your preferred dealer.

If you have any questions, please don't hesitate to reach out to our Customer Service and Technical Support team.
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Old 06-02-2017, 12:24 PM   #36
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Thanks Airstream, I contacted my sales rep from Windish RV in Denver, he responded right away (Monday) and said the service manager would call me. Haven't gotten the call, yet, hopefully soon. I know they are busy with the hail storm issues that passed through....
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Old 06-02-2017, 01:50 PM   #37
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I have installed a new door on my 94 Airstream that I ordered from Airstream and have the same gap at the top hinge side corner. There have been a few changes to the Airstream doors so the new door didn't slip right in.

The one thing that caused the most work was that the hinge side was about 1/4 inch longer which shows up at the bottom. For this to happen I would think that the jig at Airstream is not setup right.

At close to $4.000 for a new door you would these would be perfect.
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Old 07-17-2017, 10:28 PM   #38
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Daylight through entry door seal on New 27FB

Update on my door issue. Dealer told me if I brought it in the morning they could have it fixed by end of the day. This was last Tuesday. I dropped it off at 9am as instructed. I had to go out of town and told them They could keep it until Today. They said that would help them out, not to worry.

Called them today in hopes of picking unit up (they never called back with update as promised). They told me it couldn't be fixed by their tech and they are waiting on AS corporate to tell them how to fix it. Confidence level is not high at this point. No ETA on when it will be done.

Maybe the rumors about this Denver dealership are true..... there has to be better service options out there....
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Old 07-17-2017, 10:43 PM   #39
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Daylight through entry door seal on New 27FB

Man sorry to hear that you are having issues with the repair. That sucks. Stay positive. Looks like airstream corporate have their eyes on this one which could help
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Old 07-18-2017, 05:29 AM   #40
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Troutboy: Have you taken the suggestion posted by the "Airstream Ambassador"? If not as I've posted prior I've had excellent support from the factory whenever I contact them concerning issues with our 2017 Classic - fortunately all pretty minor.

The door issue is not a difficult fix, as I noted prior the factory did mine, it just took awhile as I have found, fortunately, the technicians working in the service facility at JC are somewhat anal when it comes to our trailers and are focused on "making it right" when they work on them.

Good luck

Bud
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