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Old 04-07-2021, 10:50 AM   #1
1 Rivet Member
 
2021 20' Basecamp
Lafayette , Colorado
Join Date: Mar 2021
Posts: 17
Basecamp 20x Fresh water 1/3 remains

We have a basecamp 20x, the fresh water runs out when the sea level gauge is between 29 and 33%. The trailer is new, I thought the sensor was just misplaced or not well connected but I found that the tank is 1/3 full when the pump runs dry.
Is there a pickup tube in these tanks? Any other way to help get all the water out?
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Old 04-07-2021, 07:13 PM   #2
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2014 20' Flying Cloud
Sag Harbor , New York
Join Date: Jun 2015
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You might want to ask this in the Basecamp forum:

https://www.airforums.com/forums/f404/

The BC is a fairly unique model, and folks with other models may just be guessing here IMO.

Have you called the Airstream toll-free number, and your dealer, under warranty?

Good luck.
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Old 04-07-2021, 07:57 PM   #3
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2021 20' Basecamp
Lafayette , Colorado
Join Date: Mar 2021
Posts: 17
Waiting on as reply. But. Like the furnace that they are now just discovering and took weeks too admit an issue... I am trying to pre load the point that this may be a design issue in the 20
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Old 04-09-2021, 11:46 AM   #4
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2021 20' Basecamp
Lafayette , Colorado
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I tilted the tank by tilting the trailer then ran the pump to dry. This gave me another 4 gallons so I know if the tank is tilted we can get to 22 of 27 gallons. Now just change the pickup tube.....

Has anyone tried or used a Uniseal in a RV tank. It is rated for this but just curious these are slip in seal that you then slide (or nearly force) a fitting into. They are rated to 65 PSI when installed properly. I cannot do a new spin weld fitting since the current one is in the way.

I may drop the tank and come in from the top via Uniseal and have a dip tube line setup.

https://www.amazon.com/UNISEAL-Flexi...80017248&psc=1
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Old 04-09-2021, 12:50 PM   #5
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Quote:
Originally Posted by Mtstarr1 View Post
We have a basecamp 20x, the fresh water runs out when the sea level gauge is between 29 and 33%. The trailer is new, I thought the sensor was just misplaced or not well connected but I found that the tank is 1/3 full when the pump runs dry.
Is there a pickup tube in these tanks? Any other way to help get all the water out?
Hi Mtstarr1,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Old 05-31-2021, 09:56 AM   #6
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2022 20' Basecamp
Felton , California
Join Date: May 2021
Posts: 109
Same Issue with Pump

We picked up our 20X in February, and noticed the same issue. The water pumped started sucking air at 33%.

I just now got the time to do some investigating, and was able to recreated the problem. Trailer level, filled the tank with fresh H2O, and used the exterior shower to fill five gallon buckets. After about 16 or 17 gallons, the pump sucked air. The gauge showed 33%.

No issues when using city water.

Has anyone out there had success with a fix? Has Airstream come up with a fix?
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Old 06-01-2021, 08:30 AM   #7
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2021 20' Basecamp
Lafayette , Colorado
Join Date: Mar 2021
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There is a Facebook group; basecamp 20x I have posted two or three ways to fix this. The easiest is to build a dip tube. You need to remove both the bottom and side panel from the water tank cover, cut the clamp on the 90 that enters the tank. Remove the coarse filter, glue a flexible tube into the 90 with food grade silicon. Add a stainless steel wire so you can bend the tube downward (opposite the 90). This will allow the tube to reach deeper into the tank and draw out the water.

I have tilted my tank, that is a big job but tilted and dip tube I get over 27 gallons

I can post a picture if needed or join the FB group and see all of the other issues and suggested fixes.
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Old 06-01-2021, 11:13 AM   #8
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Quote:
Originally Posted by JA15830 View Post
We picked up our 20X in February, and noticed the same issue. The water pumped started sucking air at 33%.

I just now got the time to do some investigating, and was able to recreated the problem. Trailer level, filled the tank with fresh H2O, and used the exterior shower to fill five gallon buckets. After about 16 or 17 gallons, the pump sucked air. The gauge showed 33%.

No issues when using city water.

Has anyone out there had success with a fix? Has Airstream come up with a fix?
Hi JA15830,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Old 11-15-2021, 05:14 PM   #9
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Phoenix , Arizona
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I’ve had the same issue. It was corrected with a new sensor, so it reads accurately, but it is only holding 20 gallons. I have contacted Airstream and they say it is a 20-23 gallon tank! All the online brochures stated 27, when I was looking to purchase, though I see they have changed it now, My owners manual says 27 gallons also, which is a big difference than the 20 gallons it actually holds. I doubt there is a fix, but it is hugely misleading to have been so inaccurate. I wonder what Airstream will do?
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Old 11-16-2021, 03:03 PM   #10
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2021 20' Basecamp
Lafayette , Colorado
Join Date: Mar 2021
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There is some post on fb group. The issue is the tank is 27 gallons but the draw point only allows you to get 20-23. Thatís a huge issues leaving 4 gallons in the tank over a winter to fester
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Old 11-17-2021, 09:40 AM   #11
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2022 20' Basecamp
Felton , California
Join Date: May 2021
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One of Many Problems

Ours is going to the dealer today. Gauge would read 33% and the pump could no longer draw water. In July, the dealer simply recalibrated the gauge so it would read "0" after getting only 16 gallons out of the tank. A few days later the gauge started to read 13% when the tank was full.

Other problems include:
- Rear hatch continues to leak after initial repair resulting in water damage to floor hatch cover.
- Heater blows cold air long before cabin warms up.
- Cupboard doors fall off.
- Aft bathroom wall separating from outside wall, and a piece of wood from the partition is now wedged between inner and outer elements of rear window.

I think we got a lemon.
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