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Old 08-05-2021, 09:46 AM   #1
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New Park , Pennsylvania
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2018 Classic 30’ Alde water leak

We had JC service our Alde system in May for the flush and fluid refill. Our Alde system has worked well once we did the Fire Fly update in November of 2019. After our JC recall the Alde continued to work well…but it seems as if the hot water has gotten even hotter. We turn the hot water down several times during a shower.

Now the real concern…we discovered water on the floor under the dinette running toward the couch, enough to keep a bath towel wet every day. We pulled the dinette apart an the best we can see the water is coming from the bottom of red Alde tank. There is no water on the ground outside the trailer.

We are 1200 miles from home on vacation and really don’t want to pull apart everything to see if it is a tank leak or a fitting leak. For now I guess the best thing is to live with a wet towel everyday until we get home.

In the mean time is there any insight as what to troubleshoot, repair or cause and effect with the fluid recall and water being to hot? I have read about the pop off value and burping the system, we have done neither. We have turned the mixing valve down to try and cool the water for showers.

Worst fear is a full replacement to the Alde 3010 or lack of parts available. We are just beginning our busy travel season. A trip to JC or Truma is not on the radar.

Suggestions and insight are welcome.
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Old 08-05-2021, 10:31 AM   #2
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Update…

***THERE is water dripping from the red hose outside under the Alde.

A steady drip that increases when the water is on. Is this a leak or does the unit need “burped”. We have been on the road for three weeks with constant usage of the Alde system.
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Old 08-05-2021, 11:04 AM   #3
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Not sure it is your problem but do you perform the air cushion procedure every ten days?

https://www.alde.us/news/maintaining...s-air-cushion/
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Old 08-05-2021, 01:48 PM   #4
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Hi

There is an overpressure relief valve on the system. If you hook up to a campground with crazy high pressure, you will blast water out of the bottom of the trailer. If that valve does not reseat properly, it will drip. The answer there is to simply cycle the valve a couple of times. It's in the fresh water / hot water side of things and not in the glycol loop. Nothing vital is lost poking at it.

There are a lot of PEX fittings and plumbing connections around the various bits and pieces under the dinette. Having one of them come loose is not all that unusual. In some cases water will dribble along a pipe and show up a ways away from the leak .....

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Old 08-05-2021, 08:49 PM   #5
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We did the water cushion burp today, that stoped the dripping from the outside red drain hose but we still have a dribble leak in the floor.

This has been a weird day…the ZipDee awning did not fully extend this afternoon. Once I noticed it I tried to retract it. No power. Went to the fuse panel, reset the breaker and it took a few retract and extend to get the awning to fully roll up. Then…in 90 degree Florida heat the Alde heat came on. The towel bar got hot pretty quick. Looked at the breaker again and found the awning and the Alde are on the same breaker.

Weird day…its time for a cocktail and a new day.
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Old 08-05-2021, 10:22 PM   #6
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You need to address that leak immediately. You will destroy your plywood sub flooring if you let it continue. Sure sounds like a pex fitting issue.
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Old 08-06-2021, 05:08 AM   #7
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My Alde has come on twice when it was not supposed to. After notifying it turning off the 12v system then turning it back on has worked both times.
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Old 08-06-2021, 05:23 AM   #8
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Quote:
Originally Posted by Robertson2 View Post
***THERE is water dripping from the red hose outside under the Alde.

A steady drip that increases when the water is on. Is this a leak or does the unit need “burped”. We have been on the road for three weeks with constant usage of the Alde system.
Picture?
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Old 08-07-2021, 07:35 AM   #9
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The red drip line outside has stopped dripping after we burped the system. The water leak inside continues. Enough to keep a bath towel damp. I put down a new dry towel every day to slow the flow.

We are 1,300 miles from home, as soon as we get home we will pull out the dinette and look for the leak. Best case, pex fitting leak. Worst case the Alde tank leaks.

I called JC there are no parts for the Alde 3010. All replacement or warranty work done by them is a new Alde 3020. If the tank leaks it will be a full replacement with the Alde 3020…which I have heard very positive reviews about the improved 3020.

I called Truma in Elkhart, IN they are scheduling appointments into early September. The last thing we want to do is make the 16 hour drive and spend $3700 for a new system…but the AS it is not much good for travel with a leak. We have heat, we have hot water. The real kicker is we were just at JC in May for the recall of flush and fluid.

I constantly remind myself having an Airstream is a luxury…these problems come with the territory. The alternative is stay home, no risk…no fun.
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Old 08-07-2021, 08:12 AM   #10
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Have you pulled the dinette end cap off to see if it is if it may be an easy fix? My understanding is that end just pulls off and pushes back on. Might be worth a try. Good luck.

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Old 08-07-2021, 08:18 AM   #11
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We have pulled all the panels off front, back and end. We can lift up the tank and see water gush out the bottom. We have done everything but take the dinette out…on vacation with lack of tools and space.

Pretty sure it is the tank leaking…hoping a pex fitting and not the tank.

Getting mentally prepared for complete 3020 upgrade.
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Old 08-07-2021, 08:41 AM   #12
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Quote:
Originally Posted by primepower View Post
My Alde has come on twice when it was not supposed to. After notifying it turning off the 12v system then turning it back on has worked both times.
From the factory, my trailer was wired so that the sofa motor current was running through the Alde control panel! You can imagine the weird behavior we were getting prior to the diagnosis and repair. At times, we thought the trailer was haunted...
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Old 08-07-2021, 12:49 PM   #13
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Progress!

Well neither of us could sit on our hands and wonder…so today with limited tools we took out the dinette and got a good look.

What we have is the model 3010 with the 3020 flow tank. After checking all that we can the leak is coming from the tank on the bottom. The pex fitting at the top of the tank and bottom of the tank are dry. It’s when you take a shower that the water leaks more quickly.

I also through research found Alde has a service center in Lakeland, FL…that could be a detour on our return route to PA for a repair.

Now that we have done the troubleshooting we are more confident how to proceed. If I understand things correctly we should be able to replace the 3020 Flow tank and not the entire 3010 boiler system…which has worked well after the Firefly update.

Insight and experience are appreciated
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Old 08-07-2021, 12:54 PM   #14
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With pictures

Here is what we have…

The water runs out the bottom the tank then runs towards the wall and couch. All the pex fittings are dry. We tested all of them with dry paper towels while the water was flowing. The water always came out the bottom of the tank…hence tank leak?
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Old 08-07-2021, 07:05 PM   #15
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Most likely your Flow. Mine lasted three years. Lakeland is the place to go. Three hours. $850 You need to make an appt and he might not have the part. +1 (574) 215-0715
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Old 08-07-2021, 08:24 PM   #16
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Thanks! I will call first thing Monday morning to see if they have the part and can work us in. Lakeland is a 7 hour drive from Destin but worth it to not have a leak for our busy fall travel season.

Is the 3020 Flow tank a plug and play replacement?
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Old 08-08-2021, 04:06 AM   #17
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Replacing the Flow is very straight forward. If you want to speed things up remove the entire bench seat including the frame beforehand. Good luck. The guy in Lakeland is very nice guy and very busy. I hope he can help you right away.
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Old 08-08-2021, 06:27 AM   #18
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My husband is a boiler specialist from a commercial laundry. He is pretty sure he can replace it himself…if it is plug and play with no software or updates.

Hopefully they have the part, otherwise up the road we go and order it when we get home.

We are still getting enough water out of the tank each day to wet a bath towel. I keep rotating dry towels everyday. And surprisingly we are still getting a hot shower with out using the boost or gas…but then again it was 96 degrees here yesterday.
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Old 08-08-2021, 09:49 AM   #19
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I just had the exact same problem and took a road trip to the Alde Factory in Elkhart, we upgraded the 3010 to the 3020. After removing the 3010 unit it was determined that a weld seem started leaking in the boiler unit. $5260 later we upgraded to the 3020 and added flow. Per the service tech weld seem failure is a common problem.
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Old 08-08-2021, 12:42 PM   #20
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I just had the exact same problem and took a road trip to the Alde Factory in Elkhart, we upgraded the 3010 to the 3020. After removing the 3010 unit it was determined that a weld seem started leaking in the boiler unit. $5260 later we upgraded to the 3020 and added flow. Per the service tech weld seem failure is a common problem.
So yours was the earliest model of classic without the 3020 Flow. When I called JC and described my unit he said it sounded like we had the flow but ours was a September 2017 build. Maybe one of the earliest models with the 3010 and 3020 Flow.

We are pretty confident its the Flow tank based on the amount and direction of the water leak. Fingers crossed that Lakeland has the part and can work us in on Tuesday.

And my Zip Dee awning problem…I *think* my husband turned on the Alde boost at the same time I was unrolling the awning. The awning stopped almost the complete way out. Once I noticed it, it would not retract. The Awning breaker and the Alde breaker are the same. We rest the breaker and after a few tries the awning fully retracted. Now I am scared to put it out for fear it won’t go back in…one complication at a time.
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