Originally Posted by turk123
Here is an image of mine. It is screwed down to the floor. It does appear if there is a daughter board mounted on top of the Zipdee board with the ethernet cable running to it. That must be the Czone interface. This looks like the installation that was abandoned, in the back, on your image.
The daughter board is the cZone/ZipDee interface. Your emergency kit is supposed to contain a ZipDee controller where you unplug the RJ45 that runs between the controller and the daughter board and use a CAT5 cable to plug your ZipDee keyboard into the controller. Since I didn't have the controller (The dealer has told me that they will get me one.) ZipDee had me remove the motor cables and jumper them directly to 12V
to retract the awning.
There seemed to be some initial interest from both ZipDee and Airstream (JC) on the problem, but Airstream has been silent since then. ZipDee has followed up aasking what the resolution is, but I don't have that yet. The dealer seems to look at me with the proverbial "deer in the headlights" when I ask them about it.
I'm waiting to see what the dealer says before I say anything else to them. I'll give them a chance to test it and make a determination.
Something that has bothered me with dealers (and not just this dealer or trailer) is that they make the assumption that as an owner, I don't really know what I'm talking about and they don't really listen to me. I guess many owners are like that and it's an automatic response. But I'm a DIY kind of person and I really like to understand as much about the things I own and use as possible. Being an engineer with formal education and experience in both electrical and mechanical designs gives me a leg up on the average owner I guess.
Anyway, there is no point is pushing the issue unless they fail to diagnose and fix it.
What really chaps my hide is when I read the paperwork for warranty work and it has a statment like "explained to the customer that ...." followed by some lame excuse for not fixing the problem. Ugh. I hate being talked to like an idiot when I know more about the subject than the person lecturing me.
While waiting to take possession of this trailer, I read every manual I could get my hands on (downloaded from the Internet) and did as much research as I could. When the person did the walk through with me, it was obvious that I knew more about the particulars of the technology of this trailer than he did. Where he helped me was in the practical things (like taking care of black tanks, etc...)
It all worked out well then, but things are moving slowly now. I understand that they are really busy selling trailers right now and hope that things will get better in the off season. So far, they have been good at letting me take the trailer from the lot when I need it, but that usually means I go to the back of the line when I bring it back in to finish the warranty work. This is my third time in since I bought it. Good thing I'm only 35 miles from them.