Quote:
Originally Posted by esellers1947
We have only used our electric awning a couple of times and it will not go all the way out or in. We called Zip Dee on the phone and they walked my husband through it and no luck getting it to retrac. We took it in to the dealer and they are saying it's the batteries and they are only 50% charged. We were told they can't replace them, we have to deal with the dealer that sold it to us or directly with Airstream. The batteries are very expensive. Over 500.00. We have had so many problems with this 2023 that we never had with our other airstreams. Of course they were Flying Clouds. A lot of money to pay for all these problems. Anyone else have this problem?
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We have a 2023 Globetrotter as well. We have had some minor issues, but nothing like this regarding the awning. You may already know this but just a few tips on the power awning:
1. Never turn the red power switch off while the awning is deployed. This will cause big problems from what I'm told. Only turn it off when the awning is fully closed.
2. Before pressing open to deploy, always press the close button first. (even though the awning may be fully closed). This resets the board so it knows the closed position(don't ask why , I have no idea, but it works)
3. Batteries do need to be fully charged or close to fully charged. It takes a good bit of juice to open & close. Are you trying to use the awning on shore power? If not, then you may want to try it while plugged in & make sure your converter is working correctly. Then follow steps 1 & 2 above and see what happens.
Prior to this trailer, we had an International with power awning. We had problems with open/close as you describe. Turns out it was a pinched wire causing a short in the rear arm due to incorrect installation. Dealer replaced the motor & arm and it worked fine since.