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Old 08-10-2015, 06:38 PM   #1
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Zip Dee awning updated spacers

For those who haven't heard, Zip Dee has an updated spacer that increases the space between the arms, so you don't break the claws off of the arms when you roll up the awning.

While at Alumapalooza this year the ZipDee rep has already given out all he brought, he said just give them a call and they would send them to me.

I called and ordered the new spacers and a piece of fabric to patch a hole, and they sent both for free, what great customer service.

Here is the before picture:
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And After: Note about 1/2 inch more space between the arms.
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Damon
#4827
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Old 08-10-2015, 06:44 PM   #2
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I usually remove those before putting up the awning.

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Old 08-10-2015, 07:03 PM   #3
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Lots of luck. I sent for a pair of the new ones and they sent 2 of the old small type. When I asked again for a pair of the new ones I was ignored.
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Old 08-10-2015, 07:18 PM   #4
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They sent me a new claw, plus the new spacer. The claw was about $25 or so.
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Old 08-10-2015, 07:23 PM   #5
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I put mine on a couple of months ago, free and quickly shipped once requested.
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Old 08-10-2015, 09:10 PM   #6
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I thought I was a zipdee expert until I watched this:https://video.search.yahoo.com/video...sigi=121tfcevn
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Old 08-11-2015, 06:36 AM   #7
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Excellent video, should be mandatory viewing for all ZD owners. My only problem is I am too short to reach up high enough for the forth hole. Takes a little more effort to get that high.
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Old 08-11-2015, 07:41 AM   #8
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I became a Zip-Dee expert by watching that video a few years ago. I remember really struggling trying to figure out a good way to raise the awning. Watched the video, and DUH!!! Why didn't I think of that?!?!?

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I thought I was a zipdee expert until I watched this:https://video.search.yahoo.com/video...sigi=121tfcevn
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Old 08-11-2015, 08:25 AM   #9
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just yesterday we ordered two new claw ends to replace one that broke and fell off, and another that was cracked. it seems to me that by sending out these replacement spacers, the are conceding that there is a defect in the way they are constructed. the 2 claw end assemblies were about $ 45.00. are we the only ones that feel maybe they should replace them at no charge ?
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Old 08-11-2015, 08:37 AM   #10
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No, you're not. One of mine broke a year or so ago while still in warranty. They stubbornly refused to replace it for free, insisting that I must have used the wrong technique for stowing the awning because otherwise they wouldn't break. Didn't have the time to argue, so I let it slide. Needless to say, I was not favorably impressed with their attitude or service.
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Old 08-11-2015, 08:49 AM   #11
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Tagging this post, thanks for information
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Old 08-11-2015, 09:49 AM   #12
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I too broke a claw which I replaced at my own expense, guess I better call about the spacers.

For those of you that may be interested, here is a link for yet another video about awning set-up. It also shows the caravan position, quick and easy.
How to Setup and Take Down Your Awning - Airstream
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Old 08-11-2015, 10:39 AM   #13
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Quote:
Originally Posted by perryg114 View Post
I usually remove those before putting up the awning.

Perry
Me, too.
I am paranoid of them breaking, so I am extra careful with them.
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Old 08-11-2015, 04:29 PM   #14
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This may not be the right time or place but forgive me for asking....Does anyone know where i might find a 16' used Zip Dee I could use on my Overlander? The price of a new one blew my mind.
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Old 08-11-2015, 06:38 PM   #15
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This is definitely an example of a Poor design. While we were doing our orientation with the tech, the day we picked up our new 2015 AS, one of the claw hooks snapped off as the tech was showing us how to operate the awning.
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Old 08-12-2015, 08:06 AM   #16
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A few years ago someone posted that they had machined claw hooks but I never saw another post on how they worked out. I have broken 3 so I carry a spare. I will get the new spacers and give that a try. I have not broken any on our 30' Classic but I don't like the wobble in the claws.
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