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08-04-2024, 10:29 AM
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#41
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Rivet Master 
2017 25' International
West Lake Hills
, Texas
Join Date: Dec 2020
Posts: 1,762
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Quote:
Originally Posted by Britgirl
I just thought I’d weigh in with our experience with our power awning, which has been poor from the start. The first time we used it, it stuck when trying to close. Troubleshooting found it to be a loose wire on the mother board. The board is under the right front bed. Thank goodness there is an access panel. It must shake itself silly on the road. Since then we have rarely used it. On a very long trip we decided not to open it until we reached our final destination. However, yesterday it was over 100 so we opened it, having first checked the connection. It opened! Two hours later, a wind getting up and then rain we tried to close it. It wouldn’t close. We tried everything. Nothing worked. We spend the next half hour, in torrential rain, with a long broom pushing up on the awning in order to get the water off. You know what happens if you don’t. We then began searching for answers and the tools needed to close it manually. As it was getting dark we decided to leave it until morning. We watched the video from Colonial Airstream. I have to say I wish we’d bought there instead of where we live near Phoenix. Our Airstream dealer, with a very slick operation, is worse than useless. Once sold they wash their hands of you.
This morning, it crosses my mind that it might be a heat related issue! I turned the power back on and then pressed open and close. Repeated it and the awning started to close. Stuck part way do I opened it and tried closing it again. This time it closed. I cannot tell you how this lighted our mood, instantly. What we must do when we get to a dry place is get it open again to dry it out before the fabric gets mold. Fingers crossed.
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Just checking to make sure you press CLOSE before you press OPEN.
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08-04-2024, 12:24 PM
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#42
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2 Rivet Member 
2025 27' Globetrotter
2022 25' Globetrotter
2015 Interstate Ext. Coach
Mcgregor
, Texas
Join Date: Mar 2020
Posts: 26
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We have a 2022 25 Fb Globetrotter. So far 1 arm and 4 of the shocks/struts have been replaced No we are camped and I see that the rear arm is almost bound on the roller due to the strut losing gas pressure. There is a spring in the strut but when one losses the gas it wind up uneven. This causes major failure if not noticed and is very costly. I will not suffer the cost of replacing the strut again. I will not be looking for a defective one to match the one the has lost pressure. To tell if this is your issue look and see if the struts when rolled up are in the same position. If defective you will have on extended further than the other. I will not purchase another Globetrotter or any Airstream that has the relaxed awning. The mother ship is not listening!
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08-05-2024, 08:48 AM
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#43
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2 Rivet Member 
2019 27' Globetrotter
East Hills
, New York
Join Date: Sep 2019
Posts: 43
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Make sure you are not closing when it is tilted front or back. Always straighten before closing. Also, if power is interrupted while in the open you will also have this problem.
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08-05-2024, 12:16 PM
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#44
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by Boba911
I have a Zip Dee electric awning installed on my 2018 19 ft Tommy Bahama AS. When I try to close it by pushing the close button, 99% of the time it will start to close by first going down and retracting the arms. Once the arms are retracted fully the larger main arms will start to retract towards the trailer rolling the awning up but stops when it is about 80% retracted. To get the awning to close I have to open the awning again fully then press the close button a second time. This time the awning will start to close properly by rolling up the awning first and moving up towards the trailer. When the awning gets about halfway up the arms start to retract into the main arms and the assembly closes completely as it should. Why does this happen and how can I get it to close properly the first time? Thanks in advance.
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I doubt anyone can answer this, even ZipDee. When I left it overnight and then tried the next morning exactly that happened, so I opened it again and it closed. It’s a nerve wracking experience. We are now staying put for a week so the awning is out. Will it close is anyone’s guess but at least we know how to do a manual close. And I took foam and nestled the board in it. There doesn’t seem to be any way to do a better job as there is no play on the connections.
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08-06-2024, 03:01 PM
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#45
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by Fungus
Just checking to make sure you press CLOSE before you press OPEN.
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The problem was when it was open and the close button didn’t work. Nor the tilt.
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08-06-2024, 03:04 PM
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#46
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by milesinmyles
Make sure you are not closing when it is tilted front or back. Always straighten before closing. Also, if power is interrupted while in the open you will also have this problem.
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Tilt button wasn’t working either. Clearly a problem with the program forgetting where it was. Will do this if loses power but we did not switch it off. Randy thinks it may be the connections or the control board possible. Only just over 1 year old.
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08-07-2024, 11:56 AM
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#47
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1 Rivet Member 
2024 28' International
Regina
, Saskatchewan
Join Date: Aug 2024
Posts: 10
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Most powered and manual Zip Dee awning problems can be fixed or prevented by spraying a copious amount of white lithium grease in the lubrication hole on the main struts. Also lube the retractable bars with silicone spray and wipe to prevent drips. These are the official Zip Dee maintenance instructions. I did this on my International powered awning on the first use. Open the awning fully and lubricate it then close and open it again.
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08-08-2024, 01:25 PM
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#48
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by Bergs
Most powered and manual Zip Dee awning problems can be fixed or prevented by spraying a copious amount of white lithium grease in the lubrication hole on the main struts. Also lube the retractable bars with silicone spray and wipe to prevent drips. These are the official Zip Dee maintenance instructions. I did this on my International powered awning on the first use. Open the awning fully and lubricate it then close and open it again.
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We have used both those products and it doesn’t make any difference.
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08-08-2024, 01:42 PM
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#49
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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To continue our saga. I sent an email to ZipDee spelling out every event with our awning. Randy replied immediately asking us to call back. He really told us nothing new but asked us to send photos of the box. He replied there were no problems with the connections. He said there is a clip and you should hear it connect. As ours keep coming out when on the road that cannot be true. We have been stationary for 3 days and return to the trailer in the evening. The awning is in the tilted position on the door side so we try to put it up. Once again no button is working. We now document one by one the failings on every occasion and send it to Randy and 2 others at ZipDee. (Randy is out until next week.) our Airstream dealer and service manager. This morning the temperature outside is 55. I press the tilt button and it closes. I then try tilting the other arm. It tilts. We have at no time turned off the power and yet overnight it has corrected itself. It has to be the control box. There was no need to press the open and control buttons to achieve this. No word from anyone we emailed.
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08-08-2024, 03:06 PM
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#50
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Rivet Master 
2022 25' Flying Cloud
NCR
, Ontario
Join Date: Feb 2017
Posts: 3,533
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i met someone with a globetrotter and they had the same issue
they took it back to JC under warrantee
AS JC HQ replaced the rubber bumpers with springs
the owners stated this solved their issue
ask AS JC HQ to send you the two springs
__________________
2023 25' FB FC, hatch, Queen,30A,1AC,Awning pkg, Convection uwave.Multiplus 12/3000-50,700A Lion,MPPT 100/30,Orion-TR 30,Cerbo GX,GX touch 50,Lynx distributor,dual BMV-712, smart shunt 500A&1000A, RUUVI temp/humidity sensors,2 Mopeka LP sensors
NCR,Ontario,VE3HIU since 1978
WBCCI# 21212
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08-09-2024, 07:42 AM
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#51
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by waninae39
i met someone with a globetrotter and they had the same issue
they took it back to JC under warrantee
AS JC HQ replaced the rubber bumpers with springs
the owners stated this solved their issue
ask AS JC HQ to send you the two springs
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Thanks for that suggestion. I assume you mean underneath the control box. This would certainly stop the box from shaking when on the road but that is not the problem when we are stationary as has been the last two occasions.
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08-09-2024, 07:47 AM
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#52
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Rivet Master 
2018 27' Globetrotter
Mooresville
, North Carolina
Join Date: Jan 2018
Posts: 1,251
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Quote:
Originally Posted by Britgirl
The problem was when it was open and the close button didn’t work. Nor the tilt.
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Sounds like you are probably doing everything right but;
I think the point Fungus was makes is you stated you pressed open and close the following morning you had the issue. When you turn the power on intitially, press close button even if the awning is already closed (because you don’t know if the awning had a power interruption overnight or not). This gets power to the awning and pressing close let’s the awning know it is Indeed closed.
Since I am anal I then turn the power switch off and then on again. Then, I press the open button.
I “think” the awning motor works on a timer and opens for a set amount of time. If the awning doesn’t know it is in the full closed position it will stop short of a full opening.
I “think” the awning is also expecting a certain amount of wattage to open and if there is resistance to require more watts to open, the motor will stop to protect from overheating. This is why lubricantion matters.
You may already be doing all this stuff. In case there is a step missed maybe this can help you or others. If there is a loose wire in the system, none of the above will make any difference.
__________________
2018 GMC Sierra 2500HD Duramax
Equal-I-zer Weight Distribution attached to the Gen-Y Torsion Flex Weight Distribution Hitch
"Roadrunner"
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08-09-2024, 08:52 PM
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#53
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Rivet Master 
2019 27' Globetrotter
McHenry
, Illinois
Join Date: Apr 2018
Posts: 2,604
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The springs replace the original rubber bumpers between the arms and the body; they push the arms off the closed position.
I installed some last year and they do help. Another tip I learned while at JC from the tech is to make sure to lube the top support rods and the arms. There is a hole in each arm to lube.
The tech explained the control board will shut the motors down if it senses drag (loosely translated).
__________________
2019 27’ Globetrotter FBT Walnut/Dublin Slate
2018 FC23FB
2019 Ram 2500 6.4 Hemi Laramie Blue Ox 1000#
WBCCI# 10258
RETIRED!
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08-10-2024, 10:21 AM
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#54
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by jeffmc306
The springs replace the original rubber bumpers between the arms and the body; they push the arms off the closed position.
I installed some last year and they do help. Another tip I learned while at JC from the tech is to make sure to lube the top support rods and the arms. There is a hole in each arm to lube.
The tech explained the control board will shut the motors down if it senses drag (loosely translated).
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Thanks for the photos. We will look in to replacing ours although we don’t have a problem right now.
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08-10-2024, 04:47 PM
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#55
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by pboomerx
When I have partial deployment or closure of my power awning, I press the battery disconnect, count to 10, then press the battery disconnect (to reconnect the battery). My understanding is that this reboots the awning computer. The awning then works. It has worked without fsil.
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“Battery disconnect “ not sure what you mean.
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08-10-2024, 05:01 PM
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#56
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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Quote:
Originally Posted by pboomerx
When I have partial deployment or closure of my power awning, I press the battery disconnect, count to 10, then press the battery disconnect (to reconnect the battery). My understanding is that this reboots the awning computer. The awning then works. It has worked without fsil.
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We tried that. Still no action.
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09-07-2024, 12:53 PM
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#57
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2 Rivet Member 
2022 23' International
Oro Valley
, Arizona
Join Date: Oct 2022
Posts: 31
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The continuing saga with our awning. After many calls to Randy( very patient) and emails with photos of our box he reached the conclusion that we probably needed a new control box. We narrowed it down the the awning not deploying at 8 am but would do it at 9 am. Tilted normally. But by about 3pm would not close. Left it until the next morning and about 9 am it would close and the. Open and tilt normally. This happened every day we were on the same site for 20 days. The day before leaving we made sure to pull it in in the morning. We get home and I try to deploy it at 9 am and it will not open!!!! Then I notice there is no great light on the close side of the panel!!! The lights are flashing on the control box under the bed so that is receiving power. Our batteries are reading full. Any suggestions for this new occurrence greatly appreciated.
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09-07-2024, 03:20 PM
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#58
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Rivet Master 
2019 25' International
Providence
, Senior Electrical Engineer
Join Date: Aug 2018
Posts: 1,168
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Quote:
Originally Posted by Britgirl
The continuing saga with our awning. After many calls to Randy( very patient) and emails with photos of our box he reached the conclusion that we probably needed a new control box. We narrowed it down the the awning not deploying at 8 am but would do it at 9 am. Tilted normally. But by about 3pm would not close. Left it until the next morning and about 9 am it would close and the. Open and tilt normally. This happened every day we were on the same site for 20 days. The day before leaving we made sure to pull it in in the morning. We get home and I try to deploy it at 9 am and it will not open!!!! Then I notice there is no great light on the close side of the panel!!! The lights are flashing on the control box under the bed so that is receiving power. Our batteries are reading full. Any suggestions for this new occurrence greatly appreciated.
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Yes, pull the connectors and verify there is no oxidation or corrosion on them and ensure they are tight with the screw terminals on them.
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