I feel your pain Chipr - did you ever manage to replace the motor?
Our Zip Dee 12V
awning wouldn’t close all the way yesterday when attempting to head home after a nice trip (on a Sunday, of course). My owner’s manual had a detailed procedure to retract the awning manually if it failed to retract automatically, but it included a couple of steps that required a special “winding tool”—something that unfortunately is in an “Emergency Repair Kit” that the previous owner of our 2016 Classic 30 didn’t leave for us.
So, convinced we were screwed, and given that a couple of tropical storms / hurricanes were bearing down on us here in South Louisiana we decided to head home and leave our Airstream at the campground, hoping to return with the necessary tool(s) the next day.
When I called Zip Dee customer service on Monday morning, to my surprise I learned that this tool isn’t actually necessary to manually retract the awning; all that’s necessary is to (a) remove the two air cushions (which was straightforward), (b) remove the “head bolt” (which required manipulating the main tube a bit to allow it to be pushed out), and then (c) rolling the main tube (CCW while looking toward the rear) while making sure the motor staff didn’t disengage the socket in the head (required 2 people). Once almost 100% retracted (180 degrees shy), we re-installed the head screw & retaining nut, and it was fine for towing home. Why this wasn’t explained in the owner’s manual is perplexing (and highly frustrating), especially since a trailer can’t be towed w/ a deployed awning.
Zip Dee said my drive motor is probably bad, so I’m wondering if you were able to successfully replace it, and whether there were any other shortcomings in the Zip Dee literature that you encountered. Finally, I hope you managed to get it all worked out.