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Old 09-09-2017, 11:51 PM   #41
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Originally Posted by Montanadoc View Post
You can also check under the sink and look for several cables going into the bottom of the control board. One of the connectors clicks into place and sometimes comes loose. Make sure it is snapped in and try the button again.
Thanks for that tip. I disconnected and reconnected two large green cable connectors in addition to the power connector. Then I pressed "Close." For the first time since the awning refused to open, the motors in the awning made noises as if they were trying to do something, although nothing visible was happening. This seems to be a slight improvement. However, given it's late at night and we're on the road moving daily over the next several days, I decided that for now discretion is the better part of valor and unplugged the power to the board so it can't accidentally open, etc. I'll call Zip Dee later this week. Afterward, we'll take another look at it once we finish our week of travel. Then we'll have time to really evaluate it and maybe persuade an Airstream dealer to repair it if needed.
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Old 09-10-2017, 09:38 AM   #42
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Old 07-16-2018, 08:58 AM   #43
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Help from Logrider on auto awning or anyone?

We purchased a new 2018 27í International Signature FB in Salem last week. Have had problem with awning; went out but wouldnít come back in all the way. ZipDee says, after an hour on phone and testing by pulling out one of the yellow wires in the electric board, that there is a short in this yellow ground wire. To replace it you have to run a new wire from front bottom awning sleeve all the way back to electric panel. The front electrical connection is in the storage compartment, front right side looking from back of trailer, under twin bed. This is a considerable distance and original wiring was run through wall so we canít do that. Anyone know if there are many obstacles to encounter along this route (behind bathroom sink, kitchen drawers and counter)? Also, electric panel is easy to get at under kitchen sink.
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Old 07-17-2018, 12:38 PM   #44
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Who has a Zip Dee Relax 12v Automatic Awning?

Quote:
Originally Posted by MissingLink5 View Post
We purchased a new 2018 27í International Signature FB in Salem last week. Have had problem with awning; went out but wouldnít come back in all the way. ZipDee says, after an hour on phone and testing by pulling out one of the yellow wires in the electric board, that there is a short in this yellow ground wire. To replace it you have to run a new wire from front bottom awning sleeve all the way back to electric panel. The front electrical connection is in the storage compartment, front right side looking from back of trailer, under twin bed. This is a considerable distance and original wiring was run through wall so we canít do that. Anyone know if there are many obstacles to encounter along this route (behind bathroom sink, kitchen drawers and counter)? Also, electric panel is easy to get at under kitchen sink.


On a new unit, take it back to the dealer. Use your warranty. To temporarily get it to close, buy a small roll of 14 gauge single wire and run a "new" wire temporarily to the electrical box bypassing the original wire.
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Old 07-18-2018, 01:29 AM   #45
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Definitely agree to let the dealer fix this. From conversations with techs, I gather that rough edges on openings that the wires travel through are a frequent cause of shorts.

Also, your AS should have come with an emergency kit for the electric awning that includes a long gray wire with alligator clips. Run it from the battery box to the electrical feed at the front end of the awning cylinder. Applying current will cause it to retract by rolling up.
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Old 07-18-2018, 07:35 PM   #46
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2018 27' International
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Auto Awning

Bought new 27’ International Signature FB at Salem Rally. First time I tried to use awning it wouldnt retrieve all the way. Front pole would retrieve to within 2’ but stuck straight up in the air; back awning stuck in tip mode. Called ZipDee where they had me disconnect one of two yellow wires from electric board under kitchen sink. Slowly, by turning switch on and off, awning moved 1” each time and after four or five times it closed. Getting appt with Airstream dealer to fix under warranty. Similar problem with hot water heater; replaced circuit board and worked for one day. Sounds like Inc is aware of many bad boards and working on solution. Life of a new airstream owner! Forgot to mention I am still waiting books and emergency awning kit among other things.
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Old 07-18-2018, 08:19 PM   #47
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Thanks for that tip. I disconnected and reconnected two large green cable connectors in addition to the power connector. Then I pressed "Close." For the first time since the awning refused to open, the motors in the awning made noises as if they were trying to do something, although nothing visible was happening. This seems to be a slight improvement. However, given it's late at night and we're on the road moving daily over the next several days, I decided that for now discretion is the better part of valor and unplugged the power to the board so it can't accidentally open, etc. I'll call Zip Dee later this week. Afterward, we'll take another look at it once we finish our week of travel. Then we'll have time to really evaluate it and maybe persuade an Airstream dealer to repair it if needed.

Forgot to finish this story: We finally got our awning fixed in Nashville last year, at a dealer Zip Dee said was an authorized service center for their awnings, even though they weren't an Airstream dealer. Since we're out of warranty, we figured it was fine as long as they knew Zip Dee. Turns out they hadn't worked on a Zip Dee awning in nearly ten years. <sigh> Still, they were able to fix it after roughly $2,000 in parts and labor. These things are too expensive and too unreliable, in my view. If we ever have to do major surgery on the awning again, we'll probably replace it with a manual awning!
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Old 08-16-2018, 09:04 AM   #48
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2019 30' Classic
Canfield , Ohio
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Has anyone any definitive information on whether ZipDee has ever fixed the problems with this awning? I realize many have had problems from the introduction of this beast, but as of 2019, have the problems with new models been solved?

I just ordered a 2019 classic that has the Relax awning as standard equipment (not my choice). Am I in for issues down the road?

https://youtu.be/CGIzDrlJsGg
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