We have 2019 AS Classic 33 and ran into the awning not retracting issue today on on Zip Dee. Our issue wasn't a battery one. I did try the 12v
batter hookup to see if that would work but it did not. The awning wasn't moving at all. The issue started when I went to retract in the awning but instead the awning tilted out (even though I clearly pressed the retract button).
The manual wasn't much help. First is refers to everything with the assumption you are using the Relax control panel which the 2019 AS Classic does not have. The AS Classic has a custom AS control panel for managing the multiple aspects of the coach including the awning.
I did try to infer though from the very small troubleshooting section of that manual to figure out how to retract the awning manually The diagram and the instructions didn't really make any sense (at least not until I finally had a tech show me how to do it at a cost of $475 for a weekend/Mothers Day service call). See pict below.
The solution to getting it to retract at lease turned out to be very simple four our model so I wanted to document here of others since everything else i was finding didn't show this solution.
On the one awning control arm that has the power to it, at the end of the awning there is a hex hole where you can insert a hex bar (hex bar provided when we bought the trailer - see picture) that you can then rotate with either a power drill or a socket wrench to roll up the awning. This was not intuitive at all, especially since the symbol indicator for the hole was mostly covered up with wiring, hiding the symbol from sight.
Once you find this hole, insert the hex bar through it and then rotate the bar using either the drill (slowly) or a socket wrench, the awning rolls up quickly.
We will have to wait until we can get to an Airstream dealer to figure out what is actually going on but at least we have the awning up now so we can make the road trip.