Door tearing awning?

[Resorts]

Hey folks,
I just opened up my awning for the first time and found out that I have to raise the awning awful high so the door wont drag the awning. Is this normal? The door is rounded so I doubt it could get torn but wouldnt it still wear the awning after a while? I stopped raising at the fourth hole. are there more holes?
By the way I had a broken rafter claw and Zip Dee is sending me one for free! Those guys seem to really stand behind thier product.

[Kistler]

Our awning has to the in the highest position in order for the door not to rub. I thought--for about 1 second -- about putting a roller on the top of the door BUT the thought of a hole in our trailer stopped me.

[rickandsandi]

Greetings-

Welcome to the forums! I know on the older AS there was a problem with some awnings and doors. There is a roller that can be attached to the upper section of the door to help push the awning up as the door opens but I thought that was on the older units only. Perhaps someone else can chime in. As for the Zip-Dee arm breaking, it is a common problem with these units. Yes, they will keep sending you new ones everytime one breaks but that doesn't help you when you are in the middle of a three week trip. I had ordered and paid for a spare just in case, and keep in my toolbox.

[Safari-Rick]

Same here with the Safari 25 ft. I have to have it at it's highest point.

R/
Safari-Rick

[Resorts]

Thanksfor the info.
Is the fourth hole the last one? I can see it now, ....Im standing there on the ladder (Im short) pushing up on it and the inner pole pops out and im hollerin for someone to come by an slip it back in for me.

[moosetags]

The four hole is it. If you go much past it the support rod will separate (not irrepairable, but not good). Mine also needs to be in fourth hole for the door to clear. I drop the end of the awning opposite the door to third hole when rain is coming. This is necessary for rain water to drain properly. If you don't do this large amounts of water will sit in the awning.