Make absolutely sure your rail is perfectly parallel to the awning roller.
I think mine came from the factory with the back maybe 1/2" down from the front. Minor problem? Well the roller hits the rail in the back and stops it, meaning attaching the travel wheel is almost impossible. Since I'm not moving the rail, I think the solution is to shorten the arm by 1/2" and move the travel wheel to match. I'm taking a lot of time before I drill any new holes through.
It's counter intuitive and even all the "experts" at the dealer were stumped.
Everyone wants to move the roller up to match the travel wheel, but it won't go up without a lot of strain on the canvas strip.