The hook will relax over time from use. The awning is new and tightly secured.
You will WANT the hook to be secure when towing. If the shorter awning single hook / longer awnings double hooks are too loose, IF they can 'unhook' easily, releasing the rolled awning while towing.
The awning can 'unfurl' like a Flag and tear off of your trailer... at best. Your tow vehicle mirror will give you a second by second visual... when it happens.
(Been there, fixed it immediately.)
For those with a Loose Hook, we use a nylon zip tie strip around the hook, into the bracket. The awning is now snug, secure and the Zip Tie can be clipped with a wire cutter standing on the Milk Crate or a Step Stool. Run the Zip Tie through the bracket and claw openings to be 100% secure.
Like others... the long hook bar... is for loose hooks, that need to be secured... better. Maybe use it as a fly rod. Then Zip Tie to secure.
If you have never had a problem... great. When anyone does... not so great. Be prepared. You will see complete awnings along the Highway. That is your reminder to Zip Tie YOUR.
I had a loose hook on our 2019 27FB International on the curb side awning. I saw it beginning to 'unfurl' in a strong cross wind from the opposite side. We quickly pulled over, pulled the awning to its, about three feet, let it roll back tight, applied the hook and added the nylon zip tie.
Never had a problem since 2006... but once the hook is loose... get a packet of nylon zip ties. Cheap permanent loose hook security. Less expensive than replacing the awning, hardware and pulled out brackets out of the aluminum skin.