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Old 07-27-2020, 10:54 PM   #1
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2017 19' International
Bloomington , Minnesota
Join Date: Apr 2017
Posts: 2
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Automatic Patio Awning ( Awnings by ZIP DEE)

My awning on my 2017 International Serenity does not extend properly. The front end starts to extend but the back needs a little nudge to start moving.
they continue together until all the fabric has been extended. The interior arms
do not extend at all. The tilt does not work on either end. The door will not open because the awning is to low. Please give me ideas on how to fix my problem.
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Old 07-28-2020, 06:54 AM   #2
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2018 27' Globetrotter
Elbert , CO
Join Date: Oct 2019
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It sounds like your main arms aren't extending properly. We had a similar problem with ours until I gave both main arms a shot of white lithium grease. After you do that, just keep repeating the extend/retract cycle to distribute the grease along the gears and see if your awning goes out any farther with each try. It may take more than one shot of grease before you get repeat successes.
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