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Old 10-21-2021, 09:27 PM   #1
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2000 31' Excella
Fayetteville , North Carolina
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What's the best way to order large parts?

I'm in the process of ordering parts to fix a bit of a mishap. I ordered a roll of aluminum from https://www.airpartsinc.com with a shipping cost of around $50.


I'm trying to order the following items:


Outer Wheel Well Trim Formed Tandem Axle - 684936

Inner Wheel Well Trim Formed Tandem Axle - 684937

The shipping cost was quoted at $357.42. When I asked about it they said it's what Airstream charges. They said they can get it into one box which was still $247.



The roll of aluminum came in a reinforced box that was 5' high, cost around $50.


Is there a way to purchase these parts directly from Airstream? I've been on there website and can't find anything that allows me to purchase actual parts.


Any help would be greatly appreciated,


Thanks,


Mitch
2000 31' Excella
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Old 10-21-2021, 10:27 PM   #2
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Quote:
Originally Posted by Mitchone View Post
I'm in the process of ordering parts to fix a bit of a mishap. I ordered a roll of aluminum from https://www.airpartsinc.com with a shipping cost of around $50.


I'm trying to order the following items:


Outer Wheel Well Trim Formed Tandem Axle - 684936

Inner Wheel Well Trim Formed Tandem Axle - 684937

The shipping cost was quoted at $357.42. When I asked about it they said it's what Airstream charges. They said they can get it into one box which was still $247.



The roll of aluminum came in a reinforced box that was 5' high, cost around $50.


Is there a way to purchase these parts directly from Airstream? I've been on there website and can't find anything that allows me to purchase actual parts.


Any help would be greatly appreciated,


Thanks,


Mitch
2000 31' Excella
You can only buy from Airstream if you go there.
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Old 10-22-2021, 07:16 AM   #3
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Thanks,


I guess I'll have to suck it up and pay the shipping.
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Old 10-22-2021, 08:08 AM   #4
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Who are you buying from?
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Old 10-22-2021, 08:11 AM   #5
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Quote:
Originally Posted by Mitchone View Post
I'm in the process of ordering parts to fix a bit of a mishap. I ordered a roll of aluminum from https://www.airpartsinc.com with a shipping cost of around $50.


I'm trying to order the following items:


Outer Wheel Well Trim Formed Tandem Axle - 684936

Inner Wheel Well Trim Formed Tandem Axle - 684937

The shipping cost was quoted at $357.42. When I asked about it they said it's what Airstream charges. They said they can get it into one box which was still $247.



The roll of aluminum came in a reinforced box that was 5' high, cost around $50.


Is there a way to purchase these parts directly from Airstream? I've been on there website and can't find anything that allows me to purchase actual parts.


Any help would be greatly appreciated,


Thanks,


Mitch
2000 31' Excella
Have you tried Out of Doors Mart in Colfax NC (near Greensboro NC). Even though those specific parts are not listed on their website, you can order them there. The guys at the sales counter are really helpful!

You might be able to pick them up at the store and not be charged any shipping costs. (that has been my experience if willing to wait a few extra days for store stock delivery)
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Old 10-22-2021, 08:38 AM   #6
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I needed a fender for my boat trailer. The fender was about $90, Ranger wanted about $200 for the shipping. I escalated the issue from parts department to customer service and they dropped the cost considerably.

Have you plead your case to AS customer service?
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Old 10-22-2021, 11:23 AM   #7
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Quote:
Originally Posted by A W Warn View Post
Have you tried Out of Doors Mart in Colfax NC (near Greensboro NC). Even though those specific parts are not listed on their website, you can order them there. The guys at the sales counter are really helpful!



You might be able to pick them up at the store and not be charged any shipping costs. (that has been my experience if willing to wait a few extra days for store stock delivery)
I agree 100%. Odmrv.com ask for either Ben or Paul in the Parts Dept. Both are very professional and know their stuff. I live in Virginia Beach, VA and drive to Goldsboro to get the long parts I was getting for my rebuild. I think I ordered the wheel well trim though and I'm pretty certain they were able to packaged and send it for a reasonable amount. It's been s coupler of years and a lot of parts, so I could be wrong about my details. Still before you spend hundreds for shipping give them a call. Good luck.
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Old 10-22-2021, 12:22 PM   #8
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Your only less then 2 hours from Out of Doors Mart. For sure go there!
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Old 10-22-2021, 07:15 PM   #9
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2000 31' Excella
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I took the advice of calling Out of Doors Mart and they had the parts on hand. 5 hours later I'm back home with the needed parts. Total cost of the parts $120.



Thanks so much for everyone's comments,


Mitch
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