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Old 06-05-2014, 08:44 AM   #1
3 Rivet Member
1993 25' Excella
CLeveland , Ohio
Join Date: May 2014
Posts: 154
Images: 6
Vintage Trailer Supply Customer Service

Just wanted to say they have great cusomer service. I had an order for many items. They accidently gave me Trempro 644 instead of Parbond. I called and they are sending me the Parbond today and told me to keep the 644. Nice service. Now, what can I do with Trempro 644 silicone?
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Old 06-05-2014, 09:42 AM   #2
Rivet Master
1973 25' Tradewind
Beautiful , Oregon
Join Date: Sep 2009
Posts: 553
They are even better than that! When I had an issue with a damaged in shipping from the manufacturer they stayed right on it. Atwood doesn't know how to pack their water heaters, to my liking anyway. They were slow to correct it but VTS did great in solving the issue.

I wish all outfits were like them. Steve, Zack, and Matt have all been wonderful.

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Old 06-05-2014, 11:16 AM   #3
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1957 30' Sovereign of the Road
1959 28' Ambassador
1949 24' Limited
Peru , New York
Join Date: Sep 2004
Posts: 743
I've worked with Steve & the gang at VTS for many years doing product development, & of course like the rest of us, buying lots of "stuff" that gets included on all of the restoration work we do here. Steve bends over backwards to make sure each product is absolutely perfect before releasing it. He upgrades the material choices, so the durability & functionality is far better than original. Their customer service & professionalism in this Industry is unparalleled. It's nice to see that others recognize that too.
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Old 06-05-2014, 11:18 AM   #4
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2016 27' International
Currently Looking...
Wilton , California
Join Date: Aug 2008
Posts: 1,710
Images: 50
I agree with Colin and others.. the team at VTS is awesome.
"Old fashioned service on your late model Airstream"
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Old 06-05-2014, 12:05 PM   #5
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1957 22' Caravanner
Port Hadlock , Washington
Join Date: Dec 2008
Posts: 864
VTS is the best. I don't know what we vintage types would do without them.

Forum Thread: First She Had to Take a Ride on a Boat

Blog: My 57 Caravanner
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Old 06-05-2014, 09:01 PM   #6
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1997 34' Limited
1970 27' Overlander
South of Atlanta , Georgia
Join Date: Sep 2009
Posts: 1,709
Images: 2
I've bought a ton of stuff from them and will buy more. Great service and customer support!
Craig and Carol
1997 34' Excella 1000
1970 27' Overlander, International
2009 Ford F150 5.4L
ProPride hitch with 1400# bars

AIR 41028
WBCCI 10199
Past President Southeastern Camping Unit (12)
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Old 06-08-2014, 12:52 PM   #7
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1977 23' Safari
Niagara on the Lake , Ontario
Join Date: Aug 2011
Posts: 944
Images: 3
I have only good things to say about them as well. I don't even bother to shop around anymore if vts has what I need, prices are fair and shipping is affordable, and the products are good quality. I wish every Supplier was this reliable and easy to deal with!
1977 Safari Land Yacht
2005 Toyota Tundra SR5
2010 Ford Flex Ecoboost
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Old 06-25-2014, 12:04 PM   #8
3 Rivet Member
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1965 17' Caravel
1965 17' Caravel
Memphis , Tennessee
Join Date: May 2012
Posts: 208
Images: 21
I agree with all of these comments! I worked with Steve at VTS to develop a black tank for our Caravel that will work for mid 60's Caravels and Globetrotters. It turned out great and the price is the best deal available anywhere. If it wasn't for Vintage Trailer Supply, it sure would be hard to find some of these parts, especially at reasonable prices! I keep placing orders every few weeks!
1965 Airstream Caravel, 2003 Ford F150 SuperCrew, 2003 Miata Special Edition, 1993 Miata Black & Tan
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