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Old 03-24-2021, 02:40 PM   #1
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2021 28' International
Knoxville , Tennessee
Join Date: Apr 2020
Posts: 147
Step Issue - 2021 International

The bolt that holds the sliding arm on our steps has come off.

It appears that the bolt screws in from inside the metal covered area, rather than from the outside. That seems terribly misguided as there's no way to access the bolt that's came out, and repair the step short of removing the black metal running down the side of our trailer.

Has anyone experienced this and was it something you fixed yourself or had to take to the dealer for repair?
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Old 03-25-2021, 05:53 AM   #2
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Nobody has experienced this??
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Old 03-25-2021, 06:02 AM   #3
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2020 22' Bambi
Chillicothe , Arizona
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Warranty issue - I had same thing several years ago. Had to lower the bottom covering enough to make the repair and then reattach. Simple repair if you’re handy ... have the tools etc.
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Old 03-25-2021, 06:52 AM   #4
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2003 25' Classic
Zanadude Nebula , Milky Way
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Quote:
Originally Posted by Gibson3798 View Post
Nobody has experienced this??
Yes....14yrs ago.👎
I used a 4" grade 5 bolt, screwed a nut down to the shoulder, ground & filed the threads off to help from waring the slot, removed the nut. Repaired the profile of the locking slot. Used loctite. SFSG.

Bob
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Old 03-25-2021, 08:11 AM   #5
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Jackson Center , Ohio
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Quote:
Originally Posted by Gibson3798 View Post
The bolt that holds the sliding arm on our steps has come off.

It appears that the bolt screws in from inside the metal covered area, rather than from the outside. That seems terribly misguided as there's no way to access the bolt that's came out, and repair the step short of removing the black metal running down the side of our trailer.

Has anyone experienced this and was it something you fixed yourself or had to take to the dealer for repair?
Hi Gibson3798,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Old 03-25-2021, 08:13 AM   #6
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Quote:
Originally Posted by Gibson3798 View Post
The bolt that holds the sliding arm on our steps has come off.

It appears that the bolt screws in from inside the metal covered area, rather than from the outside. That seems terribly misguided as there's no way to access the bolt that's came out, and repair the step short of removing the black metal running down the side of our trailer.

Has anyone experienced this and was it something you fixed yourself or had to take to the dealer for repair?
Hi Gibson3798,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Old 03-26-2021, 09:53 AM   #7
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2019 25' International
2015 23' International
Ivins , Utah
Join Date: Jun 2014
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Hi all - Just had exactly the same issue on our last trip. Bolt came out and no easy way to put in back in while on the road. Only good news was that by being enclosed / inaccessible the bolt rode along and was retrievable with a magnet. Put in a bolt as a temporary fix but worried about hurting the threads or catch plate.

After studying a bit the last couple days, it looks like drilling the rivets and pulling the sheet metal cover off is the solution? Kinda a pain just to screw back in the bolt.

Hoping there may be a different solution .....

Thanks
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Old 05-17-2021, 05:24 PM   #8
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2020 25' Flying Cloud
Yamhill , Oregon
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Quote:
Originally Posted by Gibson3798 View Post
The bolt that holds the sliding arm on our steps has come off.



It appears that the bolt screws in from inside the metal covered area, rather than from the outside. That seems terribly misguided as there's no way to access the bolt that's came out, and repair the step short of removing the black metal running down the side of our trailer.



Has anyone experienced this and was it something you fixed yourself or had to take to the dealer for repair?


Yes, twice now on our 2020 Flying Cloud. Dealer “fixed” it about 2 months ago, broken again this weekend, and I almost got hurt when the step gave wsy and I fell. Poor design and repair in my opinion.
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Old 05-17-2021, 05:27 PM   #9
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2020 25' Flying Cloud
Yamhill , Oregon
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Quote:
Originally Posted by AirstreamInc View Post
Hi Gibson3798,*



We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.



You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com



Thank you.*


Us too! See my reply below. We all need a viable solution to this apparently common problem.
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Old 05-18-2021, 07:52 AM   #10
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2007 30' Classic S/O
Somewhere , South Carolina
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Access to the hardware for the steps can be thru a panel you cut in the bottom aluminum cover.

I made about a 6x6” panel using the area around the two rivers that attach to the outrigger. Using a small hole saw at the inboard corners of the panel and then a very fine metal blade in a jig saw. Use eye protection to make the cut produces very fine chips.

Smooth edges with fine file, wrap masking tape on new edges saves bandaids.

This gives good access for repairs etc.

Make cover from new piece of aluminum stock and sheet metal screws to attach. Patch is not visible unless you go under and look for it.

I did the above and it’s really not difficult to do.

Curious to those that had breakages can anyone post pic of broken parts?

Gary
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Old 05-18-2021, 09:34 AM   #11
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2019 25' International
2015 23' International
Ivins , Utah
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I used a 3/8” x 2” clevis pin and a couple washers. Was able to put the inside washer on and the clip pin in through the opening near the front hinge. Also put a nylon lock nut on the existing/remaining screw on the other side.

Seems to work well as the clevis pin is slightly smaller than the original screw collar so it catches firmly.

But any more issues with it and I’m just cutting a hole in the aluminum and being done with it .... !
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