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Old 08-14-2020, 08:24 PM   #1
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Question about repairs at a dealer/rv repair

We are taking our AS in to the dealer for repairs after having a rude awakening this week when attempting to camp at the Oregon coast. While hooking up the water, our Truma hot water heater overflowed with water and we found some melted components. We ended up having to cut the trip shut since we couldn't get any water into the trailer. Since we've never had to take the our trailer in for repairs, do people typically remove their things out of the trailer or do you leave them in place? I'm really hoping to be able to leave our stuff in the trailer as we will likely be sending the trailer back twice as we were able to squeeze an appointment in for the water heater the end of Sept. but we have punch list of smaller repairs for things that need fixing while under warranty that won't be able to get fixed until November! I don't particularly look forward to removing things from the trailer, let along twice (chances are things will get misplaced in our garage between now and when we take it out again in the Spring) 😉
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Old 08-14-2020, 08:29 PM   #2
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Question about repairs at a dealer/rv repair

I have only once taken my trailer in for service at a dealer. Camping World. When it was in their possession an employee literally unscrewed my Sony LED TV from the wall, bracket and all, and took it home / stole it. I kid you not.

If itís of financial or sentimental value, remove it from the trailer.

That was the one and only time I used a dealer for repairs.

I know there are amazing dealers out there (Conlonial, etc) - I just donít trust any of those near where I live.
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Old 08-14-2020, 10:02 PM   #3
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Could always bring it in for them to diagnose. That usually takes one day for everything to be looked at and parts ordered. You can take the trailer home at that point, once all of the parts are in and your appointment comes up you can go back in with the trailer. It should only take a day or two to get everything done... assuming itís all not major and only major work is the truma
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Old 08-14-2020, 10:19 PM   #4
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Originally Posted by wulfraat View Post
I have only once taken my trailer in for service at a dealer. Camping World. When it was in their possession an employee literally unscrewed my Sony LED TV from the wall, bracket and all, and took it home / stole it. I kid you not.

If itís of financial or sentimental value, remove it from the trailer.

That was the one and only time I used a dealer for repairs.

I know there are amazing dealers out there (Conlonial, etc) - I just donít trust any of those near where I live.
Wow! That's crazy!! I've heard some not so great things re. Camping World. We are planning to take our AS back to Airstream Northwest (Seattle). We've been impressed with them so far--when they installed our hitch to our truck, the tech literally was fussing about 1/4"! When we first bought the trailer, they held onto it for a month while we shopped for our truck. They also have a "valet service" where they will pick up/drop off your trailer so we don't have to mess around with bringing it down for service.

I'm mainly not wanting to remove all my kitchen/bath things and linens.
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Old 08-15-2020, 05:20 AM   #5
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We have taken our Airstream to Airstream Northwest, Idaho for repairs + modifications twice already and donít even unload the fridge. They keep it plugged in. It would be nice to unload any storage or closet over access panels if they will be working in the area.
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Old 08-15-2020, 09:26 AM   #6
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I have only used Airstream Dealers. I do not take anything out except money or credit cards, or valuable small items. All the rest stays.
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Old 08-15-2020, 10:14 AM   #7
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Ask them what they need to access. Your nice clothes, in their eyes, are just in the way and will end up in a jumbled wrinkled pile on the bed. Better to do the same amount of work before the visit than after, but with a “black cloud” overhead.
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Old 08-15-2020, 10:20 AM   #8
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Haven't had any repairs done on any of our Airstreams at the dealer. That said we recently had a bad experience having floors installed at home. We moved everything, and I mean everything, from the rooms where the install was happening, especially removed valuables. Feeling confident that weíd done our due diligence we were shocked to find expensive perfume and other items gone from the bathroom medicine cabinets! Sad example of how trusting anyone with your belongings can go awry. Lesson learned the hard way.

If I had to leave the Airstream with any repair shop in the future I would probably not unload everything however Iíd take out items that could be tempting to others or expensive to replace. The little effort is worth not experiencing the feeling that your property or privacy is violated.
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Old 08-15-2020, 11:19 AM   #9
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Lost a Video Cam at home when I was having the carpets and vinyl floors replaced. Left the workers in the home alone for a half hour. Never could prove it however and police couldn't do much.

I've had repairs done on the Airstream at the local dealer but most of them were in the nature of exterior items. I did have them replace a pocket door between the center bath and kitchen under warranty. Wheel bearing packs, brake work rear brake light replacements and both skylights were my external items. Typically all I leave in the trailer is my bathroom supplies, cleaning items and a portable fan. TV (which is not mounted in my model), and clothing is normally removed between trips anyway. Anything else I have in the trailer is my camping related items like hoses, leveling blocks, chairs. Nothing that these guys don't see every day. I also carry a satellite receiver and portable dish that I keep at home between trips.

Since my trailer is stored away from home I leave little of value in the trailer. Even in my friend's garage where I keep my trailer, I keep things unlocked. I figure if the garage got broken into, I'd rather loss the inconsequential stuff than have the entry door or hatches pried into and damaged by those looking to steal items.

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Old 08-15-2020, 03:32 PM   #10
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We have usually emptied the personal stuff out before we left the trailer for repairs. Even the best service center can't or won't remember where some of your stuff was stored, especially after they have taken it all apart. We forgot with our GT when they were restretching the floor and it was a treasure hunt to find the things they moved -all still there, just not where they were. It's pretty easy to stake out a portion of your garage and stack everything there while the trailer is being repaired -then load it back up ASAP.

The plus side is as you restock the trailer, you get a chance to re-evaluate what you had on and whether you are going to put it back or not. We also found some things we had on that we either never used or we'd totally forgotten we had. And, you can rearrange and rethink your storage plan.
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Old 08-15-2020, 04:19 PM   #11
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One other thing to think about is that your trailer may be sitting outside on the dealer's lot while waiting for service. Had some friends with a Motorhome how had items stolen out of the Motorhome sitting on the dealers lot. Thieves love motorhomes due to the below floor storage and their capacity to carry a lot of stuff. In this case this was the second time the owner had his motor home broken into. Once in the lot where he kept it and the second time in the dealer's lot. Lost a lot of personal stuff plus they ripped out a lot of electronics within the motorhome.

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Old 08-15-2020, 04:48 PM   #12
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I'm totally DIY. JC is the exception, for 2 insurance body work claims. Worth the 300 mile drive for me.
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Old 08-16-2020, 05:06 AM   #13
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Quote:
Originally Posted by wulfraat View Post
I have only once taken my trailer in for service at a dealer. Camping World. When it was in their possession an employee literally unscrewed my Sony LED TV from the wall, bracket and all, and took it home / stole it. I kid you not.

If itís of financial or sentimental value, remove it from the trailer.

That was the one and only time I used a dealer for repairs.

I know there are amazing dealers out there (Conlonial, etc) - I just donít trust any of those near where I live.
That is a terrible experience! Did the police get involved or did Camping world management get it back for you? Or did you even get it back?
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Old 08-17-2020, 04:46 PM   #14
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I didn't think about the trailer sitting out on the dealers lot and thieves potentially breaking in. If our electronics are mounted and installed by airstream and the trailer broken into, would they use their insurance to replace or would we be on the hook for it?

I once had my car broken into when it was at an auto body repair shop--they stole my airbags, CD player, CDs, and basically all the electronics from the car. The repair shop refused to replace any of it and I had to file a claim with my insurance after the police got involved!
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Old 08-23-2020, 11:03 AM   #15
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Might want to take out your guns and gold bars. You can leave about everything else.
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Old 08-23-2020, 11:54 AM   #16
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Originally Posted by NellBell View Post
Wow! That's crazy!! I've heard some not so great things re. Camping World. We are planning to take our AS back to Airstream Northwest (Seattle). We've been impressed with them so far--when they installed our hitch to our truck, the tech literally was fussing about 1/4"! When we first bought the trailer, they held onto it for a month while we shopped for our truck. They also have a "valet service" where they will pick up/drop off your trailer so we don't have to mess around with bringing it down for service.

I'm mainly not wanting to remove all my kitchen/bath things and linens.

Iím from PA and while on the road last summer Airstream NW rescued me and fixed our trailer by squeezing us in their busy schedule... I did not remove a single item and would do it all over again - phenomenal folks! Youíre lucky theyíre your team!
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Old 08-23-2020, 12:18 PM   #17
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We left our trailer at J.D. Sanders (now RVOne) in Gainesville on the way back from a rally. We took out cold food and left everything else. No problems. They were mostly working on the outside to replace a panel. The only inside work was to tighten door hinge bolts on the entry door. They had to remove the inside trim, drill some holes, tighten the bolts and replace the trim. No real movement of anything required. It did spend a couple of weeks on their lot but it is behind fencing.
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Old 08-23-2020, 03:32 PM   #18
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We have never had a problem with leaving items in the trailer while being serviced at the dealer. I have removed the bedsheets and covered with something old to keep dust off, but that’s it.
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Old 08-23-2020, 04:25 PM   #19
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I have taken my trailer to Airstream Adventures Northwest many times for everything from new brakes to heater problems to regular inspections and leak repairs. They are great. Very professional. And I have never worried about anything in the trailer.

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Old 08-24-2020, 06:03 PM   #20
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