Originally Posted by Ynot Alaska
I'd like to hear from anyone that bought their Airstream from the dealer in Buda, Texas. How was your experience with the staff during the purchase process and post-purchase getting things repaired/warrantied. Thanks in advance for your replies.
I purchased a used 25FBT AS from them in December. I would rate them a 1 on a scale of 5 with 5 being great and 1 being horrible. Sales person was not well informed on the product. Since I did not buy a hitch from them it was made clear to me that they would not assist me with connecting the trailer. I traded another AS for this one and retained my hitch. I had to change out the brackets for the WD bars in the rain with no help.
They really pushed putting down a deposit on my first contact over the phone and when I arrived to look at the trailer. It seemed the salesperson was afraid one of the other salespeople would sell it out from under her. I bought the trailer because it fit my need but I will never use that dealership for any service.
When I got the trailer home and inspected the tires more closely I saw excessive wear on the inside tread of one of the tires. I wanted to know why this had not been discovered in their make ready. I was charged for a state inspection that should have failed the tire. The fact I was charged for the inspection was strange since Texas does not require an inspection for trailers with a gross weight less than 7500 lbs. The gross weight for my trailer was 7300 lbs. I texted and then talked to the salesperson about this. She said her sales manager would give me a call. Four months later I am still waiting on that call. When I didn't hear back I texted the salesperson with a request for contact information of the general sales manager with no response received.
There were other things but then this really turns into a rant. I blame myself for a lot of this as I got in a hurry because of the shortage of trailers. I know the things to look for but just didn't look close enough.