Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-13-2021, 03:25 PM   #1
New Member
 
2021 30' Flying Cloud
Indianpolis , Indiana
Join Date: Sep 2021
Posts: 2
Need of independent service person

Anyone know someone who works on Airstreams in Indiana? Or the Midwest?
We have a circuit panel that needs to replaced and a battery issue
Thezenmommy is offline   Reply With Quote
Old 09-13-2021, 03:43 PM   #2
Half a Rivet Short
 
2017 30' Classic
Currently Looking...
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 12,037
Hi

Since your trailer is still in warranty, why not just run it over to JC and get it fixed there?

Bob
uncle_bob is offline   Reply With Quote
Old 09-14-2021, 04:50 AM   #3
New Member
 
2021 30' Flying Cloud
Indianpolis , Indiana
Join Date: Sep 2021
Posts: 2
[QUOTE=uncle_bob;2537179]Hi

Since your trailer is still in warranty, why not just run it over to JC and get it fixed th


who/where is JC? Yes it is still under warranty but when we called corporate - they weren't taking appointments until January
Thezenmommy is offline   Reply With Quote
Old 09-14-2021, 06:52 AM   #4
Half a Rivet Short
 
2017 30' Classic
Currently Looking...
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 12,037
[QUOTE=Thezenmommy;2537318]
Quote:
Originally Posted by uncle_bob View Post
Hi

Since your trailer is still in warranty, why not just run it over to JC and get it fixed th


who/where is JC? Yes it is still under warranty but when we called corporate - they weren't taking appointments until January
Hi

JC = Jackson Center = AS Factory.

I think you will find that anybody who is any good is booked up into the January timeframe. In some cases that will be January 2022, in others it will be January 2023 ....

Bob
uncle_bob is offline   Reply With Quote
Old 09-14-2021, 04:27 PM   #5
3 Rivet Member
 
1985 31' Excella
st. Paul , mn
Join Date: May 2007
Posts: 192
How far can you travel , St. Paul MN
If you can not wait till the warranty folks - ideally the best way to go .
Being in a hurry allows fewer options ;(
__________________
85 Excella , 31' , electric brakes , R. twin [ would like it to be a single ] , future upgrades , composting toilet [ replace black water tank with a 2nd fresh ] , solar power , instant hot water heater .
Tow 94 Dodge Ram , 4x4 , Cummins , AT .
JohnTF is offline   Reply With Quote
Old 09-14-2021, 04:43 PM   #6
Rivet Master
 
Acheron2010's Avatar
 
2019 26' Flying Cloud
Morristown , Tennessee
Join Date: Dec 2016
Posts: 725
Yea, personally, it was extremely frustrating to make a JC appointment during life with Covid. I ended up with running out of warranty time before I could get in the door. Some day peanuts, some day shells. In your situation, i would call the nearest KOA, and ask them who they recommend for RV service. An electrical panel is an electrical panel.
__________________
2015 Chevrolet Silverado 2500
2019 Airstream Flying Cloud 26RBQ
WBCCI #6679
Acheron2010 is offline   Reply With Quote
Old 09-14-2021, 04:51 PM   #7
2 Rivet Member
 
2017 25' International
Joliet , Illinois
Join Date: Nov 2013
Posts: 98
What happened that you need to replace the panel??? What is the battery issue?
bel73 is offline   Reply With Quote
Old 09-14-2021, 05:24 PM   #8
Half a Rivet Short
 
2017 30' Classic
Currently Looking...
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 12,037
Quote:
Originally Posted by Thezenmommy View Post
Anyone know someone who works on Airstreams in Indiana? Or the Midwest?
We have a circuit panel that needs to replaced and a battery issue
Hi

If you have a bad battery, that's not covered by the AS warranty. You can go to any battery dealer and get them replaced if they are defective.

If the "circuit panel" is something somewhere in an appliance, the same principle applies. It's not covered by AS. The appliance warranty and appliance service process applies to getting it replaced.

Bob
uncle_bob is offline   Reply With Quote
Old 09-14-2021, 05:57 PM   #9
Rivet Master
 
nryn's Avatar

 
2019 27' Globetrotter
Driftless Area , Wisconsin
Join Date: Aug 2018
Posts: 718
Quote:
Originally Posted by Acheron2010 View Post
Yea, personally, it was extremely frustrating to make a JC appointment during life with Covid. I ended up with running out of warranty time before I could get in the door.
I have some minor issues and am in my last year of warranty. I was trying to get a service appointment at JC this fall and asked them what happens in the situation that I have warranty issues but can’t get a service appointment. They said if there is a service appointment on the books after the warranty runs out but they have documentation of the issues beforehand they’ll take care of those issues. I didn’t feel like taking the trailer to JC in January (earliest appt) but that seemed fair to me.

My dealer was able to get me in for service this month and all of these issues are minor.
__________________
Airstream adventures and enhancements thread: Traveling with Tatay
Personal blog (photography, travel, woodworking, flyfishing, food): nryn.com
nryn is offline   Reply With Quote
Old 09-14-2021, 08:55 PM   #10
Rivet Master
 
2019 25' International
Washington , Washington, D.C.
Join Date: Oct 2014
Posts: 960
Blog Entries: 1
Acheron2010 - you can claim all items within the warranty period even if you cannot make it to the factory by the time your 3-year warranty period ends i.e. do this by calling JC with all 'brokenness' right up until your warranty ends. They document it all and schedule you for an appointment to get it all fixed.
PatLee is offline   Reply With Quote
Old 09-14-2021, 09:01 PM   #11
Rivet Master
 
2019 25' International
Washington , Washington, D.C.
Join Date: Oct 2014
Posts: 960
Blog Entries: 1
Scheduling appointments at JC requires planning on my part. Knowing it takes 3-4 months in advance to get an appointment, I schedule it. They ask me what's wrong. I tell them. Maybe it's one item, maybe it's 10. As the months to the appointment pass, things break in the trailer, I keep a list, eventually typing it up and sending it to JC. They acknowledge receipt. As things continue to break, I keep updating the list and send it to them. They always acknowledge receipt of the latest list. A week or more before my appointment, 'my guy' calls me and we go over the list together. I usually have more stuff for the list. We hang up. I update the list and send it in again. As always, they acknowledge my updated list. If something more happens on the drive to JC, I let them know when I arrive. I've been doing this for 4 years and it has worked well for us (me and JC).
PatLee is offline   Reply With Quote
Old 09-15-2021, 09:04 AM   #12
Half a Rivet Short
 
2017 30' Classic
Currently Looking...
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 12,037
Quote:
Originally Posted by PatLee View Post
Scheduling appointments at JC requires planning on my part. Knowing it takes 3-4 months in advance to get an appointment, I schedule it. They ask me what's wrong. I tell them. Maybe it's one item, maybe it's 10. As the months to the appointment pass, things break in the trailer, I keep a list, eventually typing it up and sending it to JC. They acknowledge receipt. As things continue to break, I keep updating the list and send it to them. They always acknowledge receipt of the latest list. A week or more before my appointment, 'my guy' calls me and we go over the list together. I usually have more stuff for the list. We hang up. I update the list and send it in again. As always, they acknowledge my updated list. If something more happens on the drive to JC, I let them know when I arrive. I've been doing this for 4 years and it has worked well for us (me and JC).
Hi

It even works for things you notice *while* you are at JC ....

Bob
uncle_bob is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Independent wheel braking for trailer sway control waninae39 Towing, Tow Vehicles & Hitches 9 02-27-2017 11:45 AM
Dish Satellite TV - 2 Independent Channels? Tweetjane Electronics & Connectivity 7 10-09-2016 10:00 AM
Independent Appraisal for Insurance aquadogs 1994 - 1996 Excella 0 06-23-2015 06:15 PM
Looking for Independent Repair in VA Jacko1 General Repair Forum 8 03-24-2015 08:28 AM
Independent Suspension on an AS? LittleRadio Our Community 4 07-07-2003 09:41 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 05:30 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.