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Old 12-15-2020, 07:23 AM   #41
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2012 25' FB International
Trent Woods , North Carolina
Join Date: May 2013
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"Please be sure to share these systemic problems and fixes on Atlas 2019-2020 with the Factory and disseminate to all the Dealers, so that other customers will be able to benefit quickly in 2021 and beyond.
Thank you!"

Thank you for providing some morning humor!!!
Larry
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Old 12-15-2020, 12:28 PM   #42
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​2020 Atlas​
Gold Canyon , Arizona
Join Date: Apr 2020
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We are enjoying our Airstream Atlas. As design professionals we see a lot to appreciate.

Yes, we have dealt with a number of warranty issues during these first 8 months of ownership. Airstream customer service has been receptive and helpful and the dealers on each end of our locations seem to be getting it right - so far. Kind of like a new house with a regrettable (and surprising amount of) punch list.

Stabilizers (that are not intended to be "levelers") had one requiring a replacement contact.

Pop out was releasing an inch or so on curves setting off the alarm. They replace one of the two motors. Perhaps a manual secondary lock-it-in-place after closed could be handy.

One Fantastic Fan failed motor was replaced.

Yes, the infamous falling shelf. Never seemed to be designed for the space it is to fit. Took photos and discussed with AS customer service. Appeared they observed something they thought wrong and sent a replacement that was identical. However, the dealership crew was clever and cut parts from one to make a completed fix. Probably not the intent of the repair but it works.

One Firefly not working. Replaced by dealership.

One Firefly not hibernating full dark. I reached out to Firefly tech support to ask if it was my operating error. They conclude is was not and sent me the replacement, walked me though the install and a software upgrade.

Noticed a misassembled detail on the Sprinter front below the motor hood with an odd tab intended to be hidden away (one of four or so) - sticking out of the front. Called AS to ask if this was a Sprinter issue. They responded that it was on the AS assembly side and took care of the having the dealership repair it.

I agree the Echomaster for the mirror is lousy. Never depend on it for driving as it offers little help at a glance. Only use it on occasions when parking. Don't know if its the quality of camera, the monitor or both. Certain there is a better product or perhaps a newer Echomaster generation and would welcome AS offering a recall or upgrade made available.

No generator or battery issues. For the batteries we do not boondock so that has never resulted in the power management or drain concerns. Battery management is an education for us but find no need to consider the lithium upgrade if it involves a new invertor and the risk of not fully correctly integrating with the chassis, in particular if installers are inconsistent.

We used the hitch for an aftermarket carrier and yes, the fact that you cannot turn off the reverse gear warning sensors is annoying (we can in other vehicles). That is a MB Sprinter, not AS issue.

The shower head holder came loose and fell off and I fixed it. Same with the toilet paper holder and I am yet to address it. Latch pin for securing the bath door needs a tweak as well.

The time taken and added mileage for the fixes is troublesome. And uncertain it is all that different for other brands and models. Motorhomes and boats depend on a lot of third party components and one hopes AS is in the forefront of sourcing and correctly installing the better.

Having said all this, we really like our Atlas. Ideal for our specific needs and if the repairs hold, as they seem to be doing, expect many years of enjoyment.

AS customer service has been responsive.

We see a couple of simple and minor interior suggestions we would recommend but overall appreciate its bit of design reference to vintage airstream inside a modern motor coach. We appreciate the Murphy bed concept and near full size bathroom in such a small unit.

Hope AS never gives up on the Atlas or the idea of offering a slightly upsized Class B (the Murphy pop out).
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Old 12-15-2020, 09:19 PM   #43
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2020 28' Flying Cloud
2017 23' Flying Cloud
Hiawassee , Georgia
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Quote:
Originally Posted by tomatwell View Post
Have my 2020 AS Shorty since 9/19. Been in for service over 6 months time. Many minor issues but what kept bringing me in was rapid discharge of the house batteries. After much research, discussions with the dealer and Tech Support at Jackson Center I endeavored to fix it myself.
After installing a Victron Smart Shunt I was able to finally see where this power was going! To the chassis battery! When the house batteries are connected and the Mercedes is awake, but NOT running, I was getting discharges of 15-20 amps. Turn the house master off, 0.1 amps discharge. To further confirm I disconnected my chassis battery, turned on the house, opened the driver door and the chassis powered up pulling power from the house. So now I knew why my batteries drained in 5 hours too!
DISCLAIMER: I知 not a mechanic, electrical engineer or any other expert. (Not with Airstreams at least). So my advice is advisory only and use it at your own risk. In no way am I liable for anyone using this advice.)
So what was causing this? Under the driver seat is the Victron buck boost DC/DC converter. There are two lights on it. A simple way to see if anyone痴 issue are the same as mine is to look at the status of those lights. With engine running you should get a green and purple light. Engine off only green. Try turning on the master disconnect with the engine NOT running and see if you get a green and purple light. If you do you致e got my problem. Without getting into detail about why, your house batteries are turning on the converter allowing power to pass to the chassis. Open the door and the chassis starts sucking amps from your precious house capacity. Camp off grid and at night you値l be without juice in hours.
So how to fix it? I came up with a workaround because to fix it correctly requires a lot of work which I知 not doing. (I値l make the dealer do it but for now I can go camp) After swapping wires, changing configs in the Victron Buck Boost Converter I finally discovered the problem and a relatively easy fix.
If , from from the above observations, this is your problem you値l need to remove the seat. Just the 4 torx bolts. Shift the seat forward and you値l be able to see the input and output cover for the buck boost. Remove the 2 tiny screws and you値l see a purple wire. This provides a signal to turn on the buck boost. Again you can verify this is your problem by pulling this connector off, turn on your house batteries and see if you only have one green light. If you do my fix should work. Put inline a simple 12v low amp on/off switch on that purple wire.
When you have your house on with the engine NOT running turn it OFF. Buck boost stays off. No more chassis drain.
All other times , engine running, shore or generator power i switch it on allowing all normal charging functions to occur. This includes charging the chassis batteries.
Good luck. PM me with any questions.
Great job of running this down. Maybe Airstream should hire you as a Systems Engineer. It seems they have a need for one😀
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Old 12-16-2020, 08:04 AM   #44
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wow that is a nightmare
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Old 12-21-2020, 08:17 PM   #45
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​2020 Atlas​
Bonney Lake , WA
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Atlas 2020 Roof Cracking in on all 4 corners

Bought a new Atlas in June 2020 and have 7,000 miles on it but, after last trip in November noticed the roof cracking in several places. I was wondering if anybody with a Atlas or Interstate has had the same problem? I have had some of the same problems list on this thread-but most have been fixed by the dealer. I have called the dealer twice on the roof crack and they say they have not heard from Warranty? Today I sent a email to customer service.
If anyone has had this problem I would like to hear how or if they resolved it.
Thank You
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Old 12-22-2020, 07:42 AM   #46
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2019 16' Sport
2019 27' Tommy Bahama
2021 Interstate 19
la canada , California
Join Date: Jun 2019
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Where is the crack? I found a chisel on the roof stuck to the caulking but the roof is rubber? I do have a crack starting behind the driver door where the body curves. The dealer had it for 3 weeks still no answer on if the slide is causing it or it's just paint. I added picture of crack and where chisel was.Click image for larger version

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Old 12-22-2020, 06:02 PM   #47
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​2020 Atlas​
Bonney Lake , WA
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Atlas 2020 Roof Cracking in on all 4 corners

My cracks are at all corners and one above the drivers' side window.
I have attached some photos. Sorry the last 4 are upside down.
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Old 12-22-2020, 08:06 PM   #48
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Quote:
Originally Posted by lsbrodsky View Post
Frankly I do not agree that Airstream should engineer in or provide detailed tutorials that prevent owners from discharging batteries. At some point you have to say, where does the manufacturer's responsibility end? They don't tell you how to not empty your fresh water tank or how to not fill your black water tank. They attempt to provide a method of telling you tank status, just like they attempt to provide a method of determining battery status.
None of that subtracts from my beliefs that RV equipment is disappointing in capability, maintainability, and life and that Airstream has serious build problems.
Each owner must determine how he/she uses the trailer and what that means for electrical system operation. If in the process one finds that Airstream has made an error in installing or or more pieces of equipment, well that would not be surprising.
Larry
^
X2

You learn quickly the limits of powering the unit off shore power.
Research all the parasitic draws on the system, add the fan, and fridge.
I believe you'll be surprised what the actual draw is.

Does the IS Altas not have a separate starter battery?
There should be an isolation circuit to keep it charged....No?

Bob
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Old 12-23-2020, 06:53 AM   #49
On Airstream #5
 
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2019 16' Sport
2019 27' Tommy Bahama
2021 Interstate 19
la canada , California
Join Date: Jun 2019
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Wow I think its time we hire a lawyer. I'll look at mine ASAP
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Old 01-27-2021, 07:00 PM   #50
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​2020 Atlas​
Bonney Lake , WA
Join Date: Dec 2020
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Atlas 2020 Roof Cracking in on all 4 corners

I wanted to follow up on my 12/23/2020 post on the cracks in the roof of my Atlas 2020. Two days before sending the post I sent an email to Airstream Customer Service. Later on December 23 I received an email from Josh at Customer Service that he had contacted Sasa at Seattle Airstream Adventures and they would contact me about which body shop they use to get an estimate to fix the cracks. Two weeks later Sasa contacted me about the body shop that would give an estimate and that was done on 1/13/21. Sasa submitted the estimate to Airstream Warranty who approve the work on 1/21/21. In two weeks from now the body shop will fix the roof.

This problem and some others that are considered production problems after delivery have been addressed in a timely manner and fixed successfully by Seattle Airstream Adventures and now Airstream Customer Service has been involved.

We are very pleased so far with the service we have had on our Atlas. We have very much enjoyed our travels in our Airstream.

Nybs
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Old 01-27-2021, 07:17 PM   #51
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2020 30 Globetrotter
2014 23' International
Dadeville , Alabama
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Quote:
Originally Posted by Nybs View Post
I wanted to follow up on my 12/23/2020 post on the cracks in the roof of my Atlas 2020. Two days before sending the post I sent an email to Airstream Customer Service. Later on December 23 I received an email from Josh at Customer Service that he had contacted Sasa at Seattle Airstream Adventures and they would contact me about which body shop they use to get an estimate to fix the cracks. Two weeks later Sasa contacted me about the body shop that would give an estimate and that was done on 1/13/21. Sasa submitted the estimate to Airstream Warranty who approve the work on 1/21/21. In two weeks from now the body shop will fix the roof.

This problem and some others that are considered production problems after delivery have been addressed in a timely manner and fixed successfully by Seattle Airstream Adventures and now Airstream Customer Service has been involved.

We are very pleased so far with the service we have had on our Atlas. We have very much enjoyed our travels in our Airstream.

Nybs
Thank you for the positive outlook and positive message.
A lot of RV travel success is based on attitude. Your will carry you far.
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Old 04-16-2021, 04:57 PM   #52
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2021 Atlas
Palm Beach , Florida
Join Date: Apr 2021
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I had a very similar experience.

Day One: I took delivery the first week of October of a 2021 Atlas Tommy Bahama.
Within a week I had a long list of problems.
After 3 weeks I was informed by letter of TB181 and was told by the dealer not to drive the vehicle.
By then I had 60 issues with the unit.
I communicated with the Motor Division Customer Service Manager and the North American Service Manager.
It was agreed to return the unit to Jackson Center for repairs arriving Nov 19.
Airstream agreed to fix everything to my satisfaction and this was done.
Day 162: The Atlas arrived back home on a transporter that I paid for.
I inspected the unit and put it into service and found a water leak in the wall; water running out on the ground. There were another couple of issues.
Day 163: I drove the unit to the nearest dealership for repairs.
Day 180: I picked up the unit with the GPS still not working. Mercedes waiting on spare parts, no ETA.
Apart from the GPS and the rearview camera system all is now good.
So we essentially had no use of the unit for the first 6 months.
We plan to be travelling very soon.
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Old 04-16-2021, 05:11 PM   #53
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​201​9 Atlas​
FOOTHILLS , AB
Join Date: Sep 2020
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Flying Fury,

Would you mind sending me your list of issues so I can check my Atlas for same. I have about twenty and Harvee the RV is booked in on the 26th of April for the week. I am a bit disappointed that there are so many issues from day one. Is there any quality controls or is it just get them out the door and hope they don't notice.


z
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