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05-31-2017, 03:45 PM
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#1
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Rivet Master 
2022 25' Flying Cloud
NCR
, Ontario
Join Date: Feb 2017
Posts: 3,516
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First year warantee repair- Ottawa area
Hello:
We have a number of issues with our sport 22FB trailer.
It is less than one month old.
We sent AS a list of issues. They told us to go back to our dealer.
The dealer we bought the trailer from is a 7 hours drive away.
the next closet dealer is 2.5 hour drive away.
They told us we can use one from this list
https://gorving.ca/locator/repair/re...ities-ontario/
As none are a AS dealer, we would have to pay for repair and then AS would reimburse us afterwords.
Has anyone done this with AS ?
Is they any issue or hassle from AS?
does anyone have any experience with any of these local Ottawa service locations W.r.t. their AS trailer
Primo Trailer Sales
(613) 596-9696
http://www.primotrailersales.com;
http://www.primoselfstorage.com/
Ottawa Camping Trailers Ltd.
(613) 822-2268
http://www.ottawacamping.ca/
Travel-mor Trailer Sales
(613) 822-1666
http://www.travel-mortrailersales.com/
BGM Autobody, Inc.
(613) 821-3345
http://www.bgmautobody.com/
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06-01-2017, 02:57 AM
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#2
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2 Rivet Member 
2014 27' FB Eddie Bauer
Currently Looking...
Orleans
, California
Join Date: May 2015
Posts: 56
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Maybe try Travel-mor. I've used them and as most everything inside the trailer is standard rv equipment they can probably deal with it. As to how responsive go RVing is I can't say.
__________________
Shawn & Kara
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06-01-2017, 04:25 PM
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#3
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Rivet Master 

1987 32' Excella
Nepean
, Ontario
Join Date: Mar 2006
Posts: 1,415
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I've used Ottawa Camping Trailers. They've been in the RV business for many years (I once bought a used SOB from them back in 1989). They did urgent repairs on my '94 Land Yacht and on my '87 Excella - all satisfactory. For my regular maintenance I go to JC.
__________________
VE3JDZ
AIR 12148
1987 Excella 32-foot
1999 Dodge Ram 2500HD Diesel
WBCCI 8080
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06-01-2017, 07:40 PM
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#4
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3 Rivet Member 
2008 34' Classic S/O
Arnprior
, Ontario
Join Date: Jul 2013
Posts: 232
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ottawa camping have a great reputation
Sorry to hear about your troubles with the new rig. I don't know what kind of issues you are having so it is tough to rec any other dealers for the repairs. RV Canada are an A/S dealer so you may want to start there. I would call Andy at Can Am to see what he thinks of them. I take it from the 7 hour drive that you bought it from Can Am. I would get him involved and would be reluctant to let just anyone else work on it.
Bets of luck
Pete
__________________
Pete Crook
"Put it all behind you!"
S/OS#88
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06-02-2017, 06:22 AM
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#5
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Rivet Master 

1987 32' Excella
Nepean
, Ontario
Join Date: Mar 2006
Posts: 1,415
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Quote:
Originally Posted by white laker
Sorry to hear about your troubles with the new rig. I don't know what kind of issues you are having so it is tough to rec any other dealers for the repairs. RV Canada are an A/S dealer so you may want to start there. I would call Andy at Can Am to see what he thinks of them. I take it from the 7 hour drive that you bought it from Can Am. I would get him involved and would be reluctant to let just anyone else work on it.
Bets of luck
Pete
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Pete, RVCanada will defacto refuse to do any warranty work on an AS purchased from another dealer, particularly if bought from Can-Am.
__________________
VE3JDZ
AIR 12148
1987 Excella 32-foot
1999 Dodge Ram 2500HD Diesel
WBCCI 8080
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06-02-2017, 06:34 AM
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#6
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3 Rivet Member 
2016 26' Flying Cloud
Oxford Mills
, Ontario
Join Date: Feb 2017
Posts: 153
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RV Canada is no longer an AS dealer
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06-02-2017, 12:41 PM
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#7
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Rivet Master 

1987 32' Excella
Nepean
, Ontario
Join Date: Mar 2006
Posts: 1,415
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Quote:
Originally Posted by Crazycanucks
RV Canada is no longer an AS dealer
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I didn't know that. I was there last month and ordered a Dometic refer door latch. They had new AS's in the showroom. The AS website no longer lists them.
__________________
VE3JDZ
AIR 12148
1987 Excella 32-foot
1999 Dodge Ram 2500HD Diesel
WBCCI 8080
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06-02-2017, 01:57 PM
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#8
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3 Rivet Member 
1991 35' Airstream 350
Beachburg
, Ontario
Join Date: Aug 2008
Posts: 153
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I realize it is a long drive to CAN AM in London
But that is where I would suggest you take it
__________________
Howard and Ann Schutt
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06-02-2017, 05:35 PM
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#9
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Retired paddler
1993 29' Excella
Brighton
, Ontario
Join Date: Apr 2015
Posts: 52
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Quote:
Originally Posted by OttawaValleyGuy
I realize it is a long drive to CAN AM in London
But that is where I would suggest you take it
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X 2 for taking it to Can-Am. IMHO Its worth the drive. Some folks bring their rigs from all over North America.
__________________
Cathy and Hans
1993 Excella 29' w/Hensley
2011 GMC SIerra 2500HD SLT
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06-02-2017, 06:13 PM
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#10
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3 Rivet Member 
2008 34' Classic S/O
Arnprior
, Ontario
Join Date: Jul 2013
Posts: 232
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RV Canada
I Stopped in at RV Canada today to look for some camp chairs and was told that they are no longer selling A/S. The reason given was that they are too expensive at three time the cost per foot of a standard trailer. They just couldn't learn to sell 'value vs price'! They also said that they could not make any money doing warranty repairs. It seems as though that is a huge profit center with the 'standard trailers". Wow what does that say!!!!
We didn't but the chairs there either.................
__________________
Pete Crook
"Put it all behind you!"
S/OS#88
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06-02-2017, 10:15 PM
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#11
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Rivet Master 

1987 32' Excella
Nepean
, Ontario
Join Date: Mar 2006
Posts: 1,415
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Pete -> That may be RVCanada's story; I'd like to hear what JC's side is.
BTW, would you be the Pete that my departed friend Ross C. spoke about?
__________________
VE3JDZ
AIR 12148
1987 Excella 32-foot
1999 Dodge Ram 2500HD Diesel
WBCCI 8080
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06-03-2017, 07:59 AM
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#12
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New Member
2016 22' Sport
Eganville
, Ontario
Join Date: Apr 2016
Posts: 2
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Hi,
This is actually our first post, and happy to be part of this great family!
We live in Ottawa and also own a 2016 22 ft sport.
Last summer we also needed some warranty work on our AS and the dealer RV Canada did not want to honor the warranty because we purchased it in Detroit. We were very disappointed at the time. The only reason I would bring my airstream back to a dealer would be because it's under warranty or because of an issue beyond my skill level.
We did a vacation trip to Jackson Centre Ohio and we had all our concerns taken of. We had a great time and met wonderful people.
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06-12-2017, 09:34 AM
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#13
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Rivet Master 
2022 25' Flying Cloud
NCR
, Ontario
Join Date: Feb 2017
Posts: 3,516
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spoke to CANAM london. they will not accept our guarantee work as they are too busy.
we asked for two month out ie aug 2017,. they said they are too busy
they told us to try
Ottawa camping trailer
and
RV canada - many people state they refuse any As guarantee work
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06-12-2017, 10:42 AM
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#14
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.-. -...
2017 25' International
Niagara-on-the-Lake
, ON Canada
Join Date: May 2016
Posts: 1,838
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Quote:
Originally Posted by waninae39
spoke to CANAM london. they will not accept our guarantee work as they are too busy.
we asked for two month out ie aug 2017,. they said they are too busy
they told us to try
Ottawa camping trailer
and
RV canada - many people state they refuse any As guarantee work
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Did you buy your trailer at CanAm? They have always looked after us as we bought there.
__________________
Ray B.
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06-14-2017, 10:40 AM
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#15
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Rivet Master 
2022 25' Flying Cloud
NCR
, Ontario
Join Date: Feb 2017
Posts: 3,516
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canam London agreed to do the work on Aug 14 . that is when we are vacation and driving through London . i am also working with AS office to get issue resolved and parts sent to canam before we arrive.
we bought it from RVone in albany NY as the price was > $6k less than here in ONT
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