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Old 10-07-2018, 02:24 PM   #1
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2018 27' Globetrotter
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Dometic Fridge.

Cannot open freezer. Tried every conceivable answer.

2018 Globetrotter FB.

Suggestions appreciated
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Old 10-07-2018, 02:35 PM   #2
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Curious, freezer warm or cold?

OK, open the fridge door now look up at the freezer door. Do you see the seal?

If you can see the seal now find a thin plastic thing, think putty knife. So maybe a plastic knife or other.

CAREFULLY CAREFULLY insert between seal and FREEZER frame NOT between seal and door.

See if by venting the freezer the door will open.

CAUTION CAUTION those seals are $$$.$$
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Old 10-07-2018, 04:11 PM   #3
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Hi

One of many possibilities: something has thawed out and then re-frozen in the fridge. In the process it created an ice seal between the door and the freezer. The answer in this case is to shut it down and let it thaw out. That may involve shutting off the propane and turning off the breaker that feeds the fridge.

Bob
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Old 10-08-2018, 11:27 AM   #4
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Quote:
Originally Posted by Mento05 View Post
Cannot open freezer. Tried every conceivable answer.

2018 Globetrotter FB.

Suggestions appreciated
Hi Mento05,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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